Thank you the information you have provided. We use reports like yours to identify and take action on the things which are causing the most harm to New Zealand consumers. We appreciate you taking the time to make this report to us.

REPORTING A BUSINESS OR PERSON

If you have contacted us to report a business or person that you believe has breached consumer and/or competition law, your report will be assessed according to the Commission’s enforcement criteria<http://www.comcom.govt.nz/the-commission...>.

Following an assessment the Commission will decide whether to take further action. We are not a complaint handling body and we do not investigate every report made to us. We must prioritise what we investigate to ensure we are using our resources efficiently.

The information you provided will remain in our database and may be referred to for future assessments of similar conduct. We will also use your report to support analysis of consumer harm as part of our annual Consumer Issues report. You can find our annual Consumer Issues report<http://www.comcom.govt.nz/the-commission...> on our website.

Please note that we will only contact you again if we need more information.
REPORTING A DISPUTE WITH A BUSINESS

If you have contacted us to report a dispute that you are having with a business, please be aware that the Commission is not a dispute resolution service. There are a number of other organisations that may be able to assist you in resolving your individual dispute. Please refer to the “Who else can help<http://www.comcom.govt.nz/the-commission...>” page on our website. If you wish to resolve your dispute with a business you should take your own legal advice as to what your options are. You should not wait for the Commission’s actions (if any) to be completed.

GENERAL INFORMATION

Our website provides information about your rights as a consumer and information about consumer and competition law. Please take a look at our fact sheets (Fair Trading<http://www.comcom.govt.nz/fair-trading/f...>, Competition<http://www.comcom.govt.nz/business-compe...>, Consumer Credit<http://www.comcom.govt.nz/consumer-credi...> or Regulated Industries<http://www.comcom.govt.nz/regulated-indu...>).

COMPLAINT AGAINST THE COMMISSION

Your complaint will be read, logged and assigned to a manager to answer. The manager will make contact with you, and may in some cases seek further information. Please refer to the Complaints Policy<http://www.comcom.govt.nz/the-commission...> on our website for details on how we handle complaints about us.

The information contained in this e-mail may be legally privileged and
CONFIDENTIAL. If you are not the intended recipient you are hereby
notified that any use, dissemination, distribution or reproduction of
this message is prohibited.
If you have received this message in error, please delete the message
and notify the sender. Any views or opinions presented are solely
those of the author and are not those of the Commerce Commission.

Thank you the information you have provided. We use reports like yours to identify and take action on the things which are causing the most harm to New Zealand consumers. We appreciate you taking the time to make this report to us.

REPORTING A BUSINESS OR PERSON

If you have contacted us to report a business or person that you believe has breached consumer and/or competition law, your report will be assessed according to the Commission’s enforcement criteria<http://www.comcom.govt.nz/the-commission...>.

Following an assessment the Commission will decide whether to take further action. We are not a complaint handling body and we do not investigate every report made to us. We must prioritise what we investigate to ensure we are using our resources efficiently.

The information you provided will remain in our database and may be referred to for future assessments of similar conduct. We will also use your report to support analysis of consumer harm as part of our annual Consumer Issues report. You can find our annual Consumer Issues report<http://www.comcom.govt.nz/the-commission...> on our website.

Please note that we will only contact you again if we need more information.
REPORTING A DISPUTE WITH A BUSINESS

If you have contacted us to report a dispute that you are having with a business, please be aware that the Commission is not a dispute resolution service. There are a number of other organisations that may be able to assist you in resolving your individual dispute. Please refer to the “Who else can help<http://www.comcom.govt.nz/the-commission...>” page on our website. If you wish to resolve your dispute with a business you should take your own legal advice as to what your options are. You should not wait for the Commission’s actions (if any) to be completed.

GENERAL INFORMATION

Our website provides information about your rights as a consumer and information about consumer and competition law. Please take a look at our fact sheets (Fair Trading<http://www.comcom.govt.nz/fair-trading/f...>, Competition<http://www.comcom.govt.nz/business-compe...>, Consumer Credit<http://www.comcom.govt.nz/consumer-credi...> or Regulated Industries<http://www.comcom.govt.nz/regulated-indu...>).

COMPLAINT AGAINST THE COMMISSION

Your complaint will be read, logged and assigned to a manager to answer. The manager will make contact with you, and may in some cases seek further information. Please refer to the Complaints Policy<http://www.comcom.govt.nz/the-commission...> on our website for details on how we handle complaints about us.

The information contained in this e-mail may be legally privileged and
CONFIDENTIAL. If you are not the intended recipient you are hereby
notified that any use, dissemination, distribution or reproduction of
this message is prohibited.
If you have received this message in error, please delete the message
and notify the sender. Any views or opinions presented are solely
those of the author and are not those of the Commerce Commission.

Dear Mr Pennington,

 

Please find attached a letter from the Commerce Commission in response to
your OIA request.

 

Kind regards,

Alex

 

 

OIA Co-ordinator

Information Systems | Organisational Performance

Commerce Commission l Te Komihana Tauhokohoko

44 The Terrace l PO Box 2351 l Wellington 6140 l New Zealand

E: [1][email address]

 

 

The information contained in this e-mail may be legally privileged and
CONFIDENTIAL. If you are not the intended recipient you are hereby
notified that any use, dissemination, distribution or reproduction of
this message is prohibited.
If you have received this message in error, please delete the message
and notify the sender. Any views or opinions presented are solely
those of the author and are not those of the Commerce Commission.

 

 

References

Visible links
1. mailto:[email address]

Dear Mr Pennington,

Please find attached a letter from the Commerce Commission confirming the extension of time in relation to question four of your OIA request.

Kind regards,
Alex

-----Original Message-----
From: Garth Pennington [mailto:[FOI #4058 email]]
Sent: Thursday, 23 June 2016 1:17 p.m.
To: Alexandra Donnison
Subject: Re: OIA 15.171 Number of Complaints - Commerce Commission response [CCNZ-iManage.FID205454]

Dear Alexandra Donnison,

Thank you for your very professional, clear and concise reply.

In regards to the outstanding information, I can confirm that we are only interested in items related to Chorus, Spark and any government department( relating to telcos only.).

Yours sincerely,

Garth Pennington

-----Original Message-----

Dear Mr Pennington,

 

Please find attached a letter from the Commerce Commission in response to your OIA request.

 

Kind regards,

Alex

 

 

OIA Co-ordinator

Information Systems | Organisational Performance

Commerce Commission l Te Komihana Tauhokohoko

44 The Terrace l PO Box 2351 l Wellington 6140 l New Zealand

E: [1][email address]

 

 

The information contained in this e-mail may be legally privileged and CONFIDENTIAL. If you are not the intended recipient you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited.
If you have received this message in error, please delete the message and notify the sender. Any views or opinions presented are solely those of the author and are not those of the Commerce Commission.

 

 

References

Visible links
1. mailto:[email address]

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[FOI #4058 email]

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hide quoted sections

Dear Mr Pennington,

Please find attached the Commerce Commission’s response to your OIA
request

 

Kind regards

 

 

Bel O’Reilly

Records Adviser

Commerce Commission l Te Komihana Tauhokohoko

44 The Terrace l PO Box 2351 l Wellington 6140 l New Zealand

DDI 04 924 3881 l [1]bel.o’[email address]

 

Follow us on Twitter [2]@NZComCom

 

 

The information contained in this e-mail may be legally privileged and
CONFIDENTIAL. If you are not the intended recipient you are hereby
notified that any use, dissemination, distribution or reproduction of
this message is prohibited.
If you have received this message in error, please delete the message
and notify the sender. Any views or opinions presented are solely
those of the author and are not those of the Commerce Commission.

 

 

References

Visible links
1. mailto:[email address]
2. http://www.twitter.com/nzcomcom