Thank you for the information you have provided. We use reports like yours to identify and take action on the things which are causing the most harm to New Zealand consumers. We appreciate you taking the time to make this report to us.

REPORTING A BUSINESS OR PERSON

If you have contacted us to report a business or person that you believe has breached consumer and/or competition law, your report will be assessed according to the Commission’s enforcement criteria<http://www.comcom.govt.nz/the-commission...>.

Following an assessment the Commission will decide whether to take further action. We are not a complaint handling body and we do not investigate every report made to us. We must prioritise what we investigate to ensure we are using our resources efficiently.

The information you provided will remain in our database and may be referred to for future assessments of similar conduct. We will also use your report to support analysis of consumer harm as part of our annual Consumer Issues report. You can find our annual Consumer Issues report<http://www.comcom.govt.nz/the-commission...> on our website.

Please note that we will only contact you again if we need more information.
REPORTING A DISPUTE WITH A BUSINESS

If you have contacted us to report a dispute that you are having with a business, please be aware that the Commission is not a dispute resolution service. There are a number of other organisations that may be able to assist you in resolving your individual dispute. Please refer to the “Who else can help<http://www.comcom.govt.nz/the-commission...>” page on our website. If you wish to resolve your dispute with a business you should take your own legal advice as to what your options are. You should not wait for the Commission’s actions (if any) to be completed.

GENERAL INFORMATION

Our website provides information about your rights as a consumer and information about consumer and competition law. Please take a look at our fact sheets (Fair Trading<http://www.comcom.govt.nz/fair-trading/f...>, Competition<http://www.comcom.govt.nz/business-compe...>, Consumer Credit<http://www.comcom.govt.nz/consumer-credi...> or Regulated Industries<http://www.comcom.govt.nz/regulated-indu...>).

COMPLAINT AGAINST THE COMMISSION

Your complaint will be read, logged and assigned to a manager to answer. The manager will make contact with you, and may in some cases seek further information. Please refer to the Complaints Policy<http://www.comcom.govt.nz/the-commission...> on our website for details on how we handle complaints about us.

The information contained in this e-mail may be legally privileged and
CONFIDENTIAL. If you are not the intended recipient you are hereby
notified that any use, dissemination, distribution or reproduction of
this message is prohibited.
If you have received this message in error, please delete the message
and notify the sender. Any views or opinions presented are solely
those of the author and are not those of the Commerce Commission.

Dear Mr Ng

 

This email is to acknowledge that we have received your request for
information under the Official Information Act 1982.

 

You can expect a response to your request within 20 working days, on or
before 13 February 2017.

 

Ngā mihi

Lynette

 

Lynette Davidson-Adams

OIA Co-ordinator

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

[1][email address]

 

[2]twitter-bird-16x16Follow us on Twitter [3]@NZComCom

 

The information contained in this e-mail may be legally privileged and
CONFIDENTIAL. If you are not the intended recipient you are hereby
notified that any use, dissemination, distribution or reproduction of
this message is prohibited.
If you have received this message in error, please delete the message
and notify the sender. Any views or opinions presented are solely
those of the author and are not those of the Commerce Commission.

 

 

References

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Dear Mr Ng

 

I attach the Commerce Commission’s response to you Official Information
Act request.

 

Ngâ mihi

Lynette

 

Lynette Davidson-Adams

OIA Coordinator

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

 

[1]twitter-bird-16x16Follow us on Twitter [2]@NZComCom

 

The information contained in this e-mail may be legally privileged and
CONFIDENTIAL. If you are not the intended recipient you are hereby
notified that any use, dissemination, distribution or reproduction of
this message is prohibited.
If you have received this message in error, please delete the message
and notify the sender. Any views or opinions presented are solely
those of the author and are not those of the Commerce Commission.

 

 

References

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2. http://www.twitter.com/nzcomcom