Kia ora,

 

Thank you for your request under the Official Information Act 1982 (OIA),
received 15 July 2026, requesting the following information:

 

1. The reason behind the website outage of [1]www.civildefence.govt.nz
during the evening of 16 July 2026 while there was an active tsunami
warning and subsequent national advisory for areas of the South Island,
and 2. What steps NEMA is intending to take to address this issue given
the seriousness of this matter.

 

We will consider your request under the OIA and provide a decision on or
before 12 August 2026.

 

Please note that our response to you (with your personal details redacted)
may be published on NEMA’s website.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[2]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

-----Original Message-----

From: N Roberts <[3][FOI #35078 email]>

Sent: 16 July 2026 22:25

To: Information <[4][NEMA request email]>

Subject: Official Information request - Website Outage

 

[You don't often get email from
[5][FOI #35078 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]

 

Tēnā koe,

 

I am seeking information relating to:

 

1. The reason behind the website outage of [7]www.civildefence.govt.nz
during the evening of 16 July 2026 while there was an active tsunami
warning and subsequent national advisory for areas of the South Island,
and 2. What steps NEMA is intending to take to address this issue given
the seriousness of this matter.

 

Ngā mihi nui,

N Roberts

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[8][FOI #35078 email]

 

Is [9][NEMA request email] the wrong address for Official Information
requests to National Emergency Management Agency? If so, please contact us
using this form:

[10]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[11]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

References

Visible links
1. http://www.civildefence.govt.nz/
2. http://www.civildefence.govt.nz/
3. mailto:[FOI #35078 email]
4. mailto:[NEMA request email]
5. mailto:[FOI #35078 email]
6. https://aka.ms/LearnAboutSenderIdentific...
7. http://www.civildefence.govt.nz/
8. mailto:[FOI #35078 email]
9. mailto:[NEMA request email]
10. https://fyi.org.nz/change_request/new?bo...
11. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

 

I am emailing again to note a correction to our acknowledgement below,
that your request was received 16 July 2026 and a decision is therefore
due with you no later than 13 August 2026.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[1]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

 

From: Information <[NEMA request email]>
Sent: 17 July 2026 07:22
To: [FOI #35078 email]
Subject: Acknowledgment: Official Information request - Website Outage

 

Kia ora,

 

Thank you for your request under the Official Information Act 1982 (OIA),
received 15 July 2026, requesting the following information:

 

1. The reason behind the website outage of [2]www.civildefence.govt.nz
during the evening of 16 July 2026 while there was an active tsunami
warning and subsequent national advisory for areas of the South Island,
and 2. What steps NEMA is intending to take to address this issue given
the seriousness of this matter.

 

We will consider your request under the OIA and provide a decision on or
before 12 August 2026.

 

Please note that our response to you (with your personal details redacted)
may be published on NEMA’s website.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[3]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

-----Original Message-----

From: N Roberts <[4][FOI #35078 email]>

Sent: 16 July 2026 22:25

To: Information <[5][NEMA request email]>

Subject: Official Information request - Website Outage

 

[You don't often get email from
[6][FOI #35078 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Tēnā koe,

 

I am seeking information relating to:

 

1. The reason behind the website outage of [8]www.civildefence.govt.nz
during the evening of 16 July 2026 while there was an active tsunami
warning and subsequent national advisory for areas of the South Island,
and 2. What steps NEMA is intending to take to address this issue given
the seriousness of this matter.

 

Ngā mihi nui,

N Roberts

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[9][FOI #35078 email]

 

Is [10][NEMA request email] the wrong address for Official Information
requests to National Emergency Management Agency? If so, please contact us
using this form:

[11]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[12]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

References

Visible links
1. http://www.civildefence.govt.nz/
2. http://www.civildefence.govt.nz/
3. http://www.civildefence.govt.nz/
4. mailto:[FOI #35078 email]
5. mailto:[NEMA request email]
6. mailto:[FOI #35078 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. http://www.civildefence.govt.nz/
9. mailto:[FOI #35078 email]
10. mailto:[NEMA request email]
11. https://fyi.org.nz/change_request/new?bo...
12. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

 

Please find a response to your request under the Official Information Act
1982.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[1]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

From: Information <[NEMA request email]>
Sent: 17 July 2026 08:54
To: [FOI #35078 email]
Subject: RE: Acknowledgment: Official Information request - Website Outage

 

Kia ora,

 

I am emailing again to note a correction to our acknowledgement below,
that your request was received 16 July 2026 and a decision is therefore
due with you no later than 13 August 2026.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[2]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

 

From: Information <[3][NEMA request email]>
Sent: 17 July 2026 07:22
To: [4][FOI #35078 email]
Subject: Acknowledgment: Official Information request - Website Outage

 

Kia ora,

 

Thank you for your request under the Official Information Act 1982 (OIA),
received 15 July 2026, requesting the following information:

 

1. The reason behind the website outage of [5]www.civildefence.govt.nz
during the evening of 16 July 2026 while there was an active tsunami
warning and subsequent national advisory for areas of the South Island,
and 2. What steps NEMA is intending to take to address this issue given
the seriousness of this matter.

 

We will consider your request under the OIA and provide a decision on or
before 12 August 2026.

 

Please note that our response to you (with your personal details redacted)
may be published on NEMA’s website.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[6]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

-----Original Message-----

From: N Roberts <[7][FOI #35078 email]>

Sent: 16 July 2026 22:25

To: Information <[8][NEMA request email]>

Subject: Official Information request - Website Outage

 

[You don't often get email from
[9][FOI #35078 email]. Learn why this is
important at [10]https://aka.ms/LearnAboutSenderIdentific... ]

 

Tēnā koe,

 

I am seeking information relating to:

 

1. The reason behind the website outage of [11]www.civildefence.govt.nz
during the evening of 16 July 2026 while there was an active tsunami
warning and subsequent national advisory for areas of the South Island,
and 2. What steps NEMA is intending to take to address this issue given
the seriousness of this matter.

 

Ngā mihi nui,

N Roberts

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[12][FOI #35078 email]

 

Is [13][NEMA request email] the wrong address for Official Information
requests to National Emergency Management Agency? If so, please contact us
using this form:

[14]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[15]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

References

Visible links
1. http://www.civildefence.govt.nz/
2. http://www.civildefence.govt.nz/
3. mailto:[NEMA request email]
4. mailto:[FOI #35078 email]
5. http://www.civildefence.govt.nz/
6. http://www.civildefence.govt.nz/
7. mailto:[FOI #35078 email]
8. mailto:[NEMA request email]
9. mailto:[FOI #35078 email]
10. https://aka.ms/LearnAboutSenderIdentific...
11. http://www.civildefence.govt.nz/
12. mailto:[FOI #35078 email]
13. mailto:[NEMA request email]
14. https://fyi.org.nz/change_request/new?bo...
15. https://fyi.org.nz/help/officers

hide quoted sections