Tēnā koutou,

This is a request for official information made under the Local Government Official Information and Meetings Act 1987 (LGOIMA).

I am seeking information about spending, governance and performance related to Te Matapihi ki te Ao Nui (Wellington’s central library), with a focus on the Te Matapihi website and other digital and visitor experience initiatives.
Please provide the following information.

# 1. Roles and governance
For the period 1 January 2021 to 5 June 2026:

## 1.1 A brief description of the internal governance structure for Te Matapihi ki te Ao Nui, focusing on roles responsible for:
- client‑side leadership of the Te Matapihi project
- visitor experience, digital engagement, and promotional activity for Te Matapihi and Wellington City Libraries.

## 1.2 For each such role:
- job title
- business unit or group
- dates during which the role held responsibility for Te Matapihi and its digital / visitor experience work.
(Names of individual staff are not required; job titles and business units are sufficient.)

# 2. Te Matapihi website – strategy, spending and accessibility
For the Te Matapihi website and any other Te Matapihi‑specific web presence (including interim microsites and the standalone Te Matapihi site):

## 2.1 Any strategy, business case, briefing, or other document that explains:
- why Te Matapihi needed its own website separate from the main Wellington City Libraries site, and
- the outcomes, benefits, or performance measures the Te Matapihi website was expected to deliver.

## 2.2 A breakdown of all spending on the Te Matapihi website, including for each item:
- supplier name
- brief description of the work
- date of contract or purchase order
- date(s) of payment
- amount (excluding and including GST, if available)
- business unit and job title of the role that gave final approval for the spend.

## 2.3 With reference to the Council’s 2019 Accessibility Plan commitment that “information on the Council websites is in an accessible format and compliant with the NZ Standards: Web Accessibility Standard 1.0 and Web Usability Standard 1.2”, please provide:
- any documents or records showing how accessibility requirements were considered in the procurement of website services for Te Matapihi
- any documents or records showing how accessibility requirements were considered in the design and build of the Te Matapihi website
- any testing, assessment, or measurement of accessibility that was carried out before the Te Matapihi website was launched
- once the Council became aware of accessibility deficiencies with the Te Matapihi website, any estimates or assessments produced of the time, cost or effort required to remediate the website to meet the Council’s accessibility standards.

## 2.4 Week‑by‑week website usage metrics for:
- the Te Matapihi website (or any standalone Te Matapihi web presence), from launch through to the most recent complete week
- the main Wellington City Libraries website (wcl.govt.nz) for the same date range.

Please provide, in a machine‑readable format (CSV or Excel):
- week start date
- week end date
- number of sessions or visits
- number of unique users
- page views
- any engagement metrics used in benefit realisation assessments (for example, average session duration, bounce rate, goal completions), if recorded and easily retrievable.
If possible, please identify which analytics platform the data is taken from (for example, Google Analytics 4).

# 3. Non‑web digital and visitor experience (including ClickSuite and Art of Fact)
For the period 1 January 2021 to 5 June 2026, please provide information on non‑web digital and visitor experience work related to Te Matapihi, including but not limited to:
- digital installations
- interactive experiences
- in‑building wayfinding or digital signage
- content for digital or physical exhibitions
- other visitor experience or engagement initiatives.

## 3.1 A breakdown of all spending on such non‑web digital and visitor experience work, including for each item:
- supplier name
- brief description of the work
- date of contract or purchase order
- date(s) of payment
- amount (excluding and including GST, if available)
- business unit and job title of the role that gave final approval for the spend.

## 3.2 All spending on non‑web digital or visitor experience work for Te Matapihi involving Art of Fact, including the same fields as in 3.1.

## 3.3 All spending on non‑web digital or visitor experience work for Te Matapihi involving ClickSuite, including the same fields as in 3.1.

## 3.4 All spending on market feasibility studies or other analysis about having a retail space within Te Matapihi, including:
- supplier name
- purpose or brief description of the study
- date(s)
- amount
- business unit and approving role title (job title).

## 3.5 Any other spending on external companies in the same general category as Art of Fact and ClickSuite (for example, digital agencies, visitor experience consultancies, content or exhibition design firms) where the work related to Te Matapihi or its launch, including the same fields as above.

If it is easier, you may respond to 3.2, 3.3 and 3.5 by providing a single table of suppliers and contracts, with filters or columns that allow Te Matapihi‑related and non‑web digital work to be identified.

# 4. Procurement process and approvals
For the contracts and major work packages identified in sections 2 and 3, please provide, to the extent recorded:

## 4.1 Any records that show which internal role(s) (by job title, not personal name) held client‑side responsibility or sponsorship for each contract or major work package.

## 4.2 Any records that show which role or group approved the final contract value and any variations (by job title, not personal name).

## 4.3 For each contract or major work package:
whether an open competitive procurement process was used, a closed/limited competitive process was used, or the work was awarded directly without a competitive process
where a competitive process was not used, any records showing how this approach was approved (for example, approvals of procurement policy exemptions, and the job title of the role that granted that approval).

If this information is held in procurement, project governance, or decision papers rather than in a simple data field, you can provide copies of those documents with any necessary redactions.

# 5. Benefit realisation and performance (web and in‑person)
For all Te Matapihi‑related spending described in sections 2 and 3, please provide:

## 5.1 Any benefit realisation plans, evaluation frameworks, business cases or similar documents that describe:
- expected outcomes or benefits
- how those benefits were to be measured
- target metrics (for example, expected visitor numbers, website traffic, engagement, or revenue).

## 5.2 Any post‑implementation or post‑launch evaluations, reviews, or benefit realisation reports that assess:
- whether the expected benefits were achieved, and
- any lessons learned relating to the Te Matapihi website, digital installations, or visitor experience work.

## 5.3 For the period from Te Matapihi’s public reopening (March 2026) to the most recent complete month, any recorded foot‑traffic counts or other usage metrics for:
- the area located in the south‑west corner of the ground floor of Te Matapihi, and
- other comparable public areas on the ground floor and other floors of Te Matapihi, over the same period, so that relative usage can be compared.

## 5.4 The total cost of the digital installations in the south‑west corner of the ground floor, including:
- design
- development
- hardware and software
- installation
- content production
- any ongoing licensing or support costs to date.
If possible, please link the costs in 5.4 to the usage data in 5.3 (for example, by noting which installations or zones the counts relate to).

## 6. Format and scope
Please provide all tabular data (for example, spending and usage data) in a machine‑readable format such as CSV or Excel where this can be done by exporting or extracting from existing systems without substantial additional work. If that is not reasonably practicable, please provide the information in whatever existing form is most convenient.

Please provide documents (for example, plans, reports, evaluations) as searchable PDFs where possible.

Ngā mihi,
Al Ross