Dear Kāinga Ora–Homes and Communities,
Tenant ref: 16912
OIA 1982 & Privacy Act 2020

>I would like to say the Tenancy Notes (Notes) were presented to a professional standard.
I have already received these notes from a previous OIA request,which were
responded to by Shayne Landall, my then HSM.The Notes were heavily redacted without a reason being given, breaching sect 6 OIA.

>The notes were poorly presented and not easily deciphered.I made another request for these to be unredacted.This was complied with & further material was added.
>The redactions were an attempt to conceal staff unconscionable conduct i.e 5 complaints hidden by the recipients, & not responding to 17 requests for contact & updates on my BIT.
>K/O falsely claimed these complaints were never received.The complaints are recorded in Notes.I shall forward these details on to the K/O Integrity Team.

1) I request the date of the Complaints Commission disestablishment & the reason for its disestablishment.

2) I request confirmation that Mr Landall was authorised to respond to my previous OIA requests and give an opinion on various Privacy Act principles relating to my Alexis Time staff complaint.

>The Note file reveals the falsifying of records,staff lying & failure of staff to follow any identifiable K/O BIT transfer processes, principles & guidelines.
Also,the breaching of K/O and the Public Services Codes of Conduct,Records Act,Privacy Act,The Residential Tenancies Act etc.
As a Public Agency, K/O have a mandatory duty under sect 17 of the Act 'to maintain full & accurate records'.

>Two obvious facts contained in the Notes which requires scrutiny are:
Shayne Landall's (OIA) BIT Referral.It is not signed or dated by the Area Manager & contains inaccurate facts.I was excluded from any input.

3) Please provide records of an Area Manager's approval of my BIT process and Landall's BIT Referral.

> I did ask that the Customer Information form filled out by Alexis Time (ACL) not be presented again as it is offensive to me.
It is a record that is inaccurate,it excluded any input from me & is not signed or dated by me.
>However,Mr Time did attach a cut and pasted copy of my signature and the date of 20-Sept-2023. This can be considered to be a forgery & unlawful at a high level- The Crimes Act.
>Interestingly,Mr Landall via OIA, claimed these two 'records' are the only evidence of my BIT process from Te Whiti Grove,Waterloo,Lower Hutt.

>It is apparent that these corrupted Tenancy Notes have been used as the only point of reference and the only source of discovery in responding to my current OIA request dated 12-Dec-2025 & responded to 26-Feb-2026 (2 weeks past due date).

>So,if K/O cannot refute the aforementioned facts then it cannot be accepted that Kainga Ora did make a reasonable effort to locate my requested information.
Kainga Ora are well aware of information contained within its internal systems & should not mislead an OIA requester.
K/O need to make a genuine effort to access those log systems.

>I have itemised further OIA requests as follows:

Jonathan Hualngo, TCYLIAISON home visit on 23-May-2022
It is highly irregular for a Govt.Agency to have a named officer conduct a site visit regarding a major project like a redevelopment, without a single digital footprint.

4) I request K/O provide: the "system audit logs and communication history" for the property I occupied at: 8 Te Whiti Grove,Waterloo,Lower Hutt, 5011 for this specific on site visit.
The '1st home visit letter to discuss Potential Redevelopment'.

>Rather than the requested true & correct copy of this letter,K/O provided a template.
This cannot be considered to be a substitute for the specific record of a 2 day notice (RTA) or actual staff notes from the visit.
i) This visit may be considered an unlawful entry.
ii) It is misleading to state what data I would have been expected to receive in lieu of actual records.
iii) The Notes record the visit's only purpose as a vague INITIAL VISIT.

>It can be surmised that within Mr Hualngo's role as a TCYLIAISON officer & the fact he added my g/daughters details to my Notes,that the purpose of his visit was to complete a Pre-Housing Conversation or to record mandatory information for a BIT Redevelopment,which includes household composition.

iv) Given Mr Hualngo added my g/daughter to a file,an outcome was achieved,but not the process.
Therefore,K/O have failed to document the lawful basis for why they needed a minor's information in the first instance.

>Privacy Act (Principle 8) Incomplete Records: If the only record of that day is my g/daughter's details on file,the record is incomplete. It lacks the "why" (the redevel' discussion), which makes the information misleading.

>Privacy Act,(Principle 1) Unauthorised Collection: If there is no record of a BIT Redevelopment meeting,there is no documented lawful purpose,for collecting a minor's data on that specific day.

Carley Vlieststra: Housing Support (Team Leader)

>K/O claimed records of Vlieststra's first appointment she had made with me and then cancelled in favour of Alexis Time to visit,cannot be found.
She did not record this appt.in the Notes so therefore the information must be held elsewhere or she has deliberately intended it would not be recorded or found.

5) I am specifically seeking records of outbound contact from Vliestsra to me.This includes file notes,work mobile phone logs,and any Action' or appointment entries made & then cancelled in Kotahi or Genesys or any other known system, during my tenancy at 8 Te Whiti Grove.
>Try the Property Management Systems like Kotahi or Objective or Calendar.
>Search the Communications History(Interaction records) between 08-Aug-2023 & 02-Nov-2023.
>There were 3 phone calls.The third & last was on 01-Nov-2023 which she did record in Notes.So these appear to be selective recordings by Vlieststra.
>A true & reasonable effort is required to uncover the facts and disclose those facts as requested.Re: transparency

6) I request (again) the full disclosure of the Housing Placement Teams,Matching & Placement process of my BIT to Aurora St.,prior to Alexis Time's 20-Sept-2023 home visit.
The Placement Team must have accessed Kotahi & all records must be kept.

7) I specifically request the "Reason for a Bypass or Withdrawal", the T-474 BIT interview sheet and the Kotahi 'Bypass" code.
As I do not possess the T-474 BIT sheet,it is appropriate to provide one please.

>Vlieststra recorded that the HDS Team 'took' Aurora St.for their customer, which contradicted Time's "car person" scenario (not recorded).

8) I request all records of internal discussions between HDS & the Placements Team.

On 13-Sept-2023, Redevelopment was confirmed to Vliestsra & Time.

9) Please provide the records that either Vlieststra or Time Registered my BIT from Underutilising (MSD) to Redevelopment, after the 13-Sept-2023 notification.

>The Notes strongly indicate that all staff responsible for managing my BIT, suggests incompetency if it were not for the fact that 3 experienced staff were determined to keep my BIT as an Underutilising-(Priority), despite all being well aware of the Redevelopment-a High Priority progressing.This led to (if true), the HDS "taking" Aurora St.

NB There is no evidence to indicate that any staff acknowledged or undertook ANY
K/O Principles or Guidelines for a BIT.Records are compromised, are not recorded accurately,are fabricated and cannot be found.

Alexis Time (ACL)

>Alexis Time's home visit on 20-Sept-2023. No record in Tenancy Notes
>A 2 day notice was not given.He,like Vlieststra did not record any information in Notes,of this significant visit.He assessed the household composition,told me I had Aurora St,I signed the Privacy statement.
>The only record presented from an OIA request was a single forged document.

10) OIA & Privacy Act request: As with Vlieststra an in-depth search should be made for records of this meeting. A forged Customer Interview sheet is not acceptable.

06-Oct-2023 Falsified Records in Tenancy Notes
>On or near this date,he phoned to tell me Aurora St "is not NOW available... to be given to a person living in their car".I told him that was typical of you people (K/O).I told him to email what he had said. He did not.
>It is later recorded by Time: "The HDS team have a customer that becomes priority over your UU" (Underutilisation).

> Refer to 13-Sept-2023 confirmation of redevel'..

> 06-Oct-2023 False Tenancy Notes entered by Alexis Time (ACL)
> He records: "BIT completed at customer's property and sent to IA to action..."

11) Please provide a copy of the completed BIT,Time refers to.Please expand 'IA' abbrev'.
and copy of 2 day notice & the RTA 90 day notice.
> I ABSOLUTELY did not meet Time, after 20th Sept. up until 05-Dec-2023.
> Customer updated on BIT process".
> During my 7 month BIT process,I did not receive a single update,which became the subject of my complaints. Refer to Notes requesting contact/updates

> Time records "BIT is LIVE"on his 06-Oct notes. It was also recorded as "LIVE" on 03-Oct-2023 also. "... be ready for matching" refers to MSD's registered BIT.The date(s) are inaccurately recorded by him.
> My BIT was LIVE and registered for Placement on 08-August-2023
Without knowledge of Jonathan Hualgno's BIT process on 23-May-2022, the MSD BIT may have been the 2nd BIT,then a third? The records are unreliable.

>So,for whatever reason, Time has created a ''fake" on-site visit,for a "fake" BIT,when an approved BIT or two were already in place.
>I suspect this fictitious & unlawful BIT was put in place to draw scrutiny away from my Bypass.
>The cohorts must have had a staff or familial person they wanted for Aurora St. specifically, or they were being spiteful & vindictive.
>There were several comparable properties available (OIA) for this period.

>This 6th October record creates multiple problems for K/O ethics,integrity,transparency & the other Code of Conduct violations,unlawful actions etc etc etc

14) I request information of who authorised this 2nd or perhaps third BIT & if it was entered into Kotahi?

Yours faithfully,

K. Humphreys