We don't know whether the most recent response to this request contains information or not – if you are Bruce Van Essen please sign in and let everyone know.

Footwear Funding

Bruce Van Essen made this Official Information request to Accident Compensation Corporation

This request has an unknown status. We're waiting for Bruce Van Essen to read a recent response and update the status.

From: Bruce Van Essen

Dear Accident Compensation Corporation,

The "Shoe Clinic" is a nationwide franchise and a retailer who predominantly sells footwear. In Total there are 17 Shoe Clinic stores nationwide. It is assumed that each store is independently owned.

I am aware that ACC has vendor contracts in order that ACC can directly make payment to any individual Shoe Clinic Store.

Questions for ACC.

How many vendor contracts in total does ACC have with the Shoe Clinic stores?

For each of the last 3 years and nationwide how much in costs has ACC funded for footwear for claimants?

For each of the last 3 years how many pairs of footwear for ACC claimants has ACC funded from the Shoe Clinic stores nationwide?

In order to expedite this information request and prevent unnecessary delays I do not require the above questions to be broken down to individual stores.

Yours faithfully,

Bruce Van Essen

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

Please note that during the holiday period there is a three-week period
where days are not counted as working days. This is from 25 December 2025
to 15 January 2026, inclusive. You can read more about this on the
Ombudsman website here: [1]Official Information requests over the
2025/2026 holiday period. 

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [2]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [3][email address].

For personal information requests or privacy matters,
please visit [4]Request for personal information (acc.co.nz).

For general queries, please visit: [5]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/news...
https://www.ombudsman.parliament.nz/news...
2. https://aus01.safelinks.protection.outlo...
https://www.ombudsman.parliament.nz/
3. mailto:[email address]
mailto:[email address]
4. https://aus01.safelinks.protection.outlo...
https://www.acc.co.nz/contact/request-fo...
5. https://aus01.safelinks.protection.outlo...
https://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
http://www.acc.co.nz/

Link to this

Bruce Van Essen left an annotation ()

Good morning. As the year has now officially started yesterday I am just making sure that this request has come through for it to processed.

Regards

Link to this

From: Government Services
Accident Compensation Corporation


Attachment GOV 045346 Response.pdf
152K Download View as HTML


Kia ora Bruce

 

Please find attached our response to your official information request
dated 28 December 2025. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 

------------------- Original Message -------------------
From: Bruce Van Essen <[FOI #33382 email]>; 
Received: Sun Dec 28 2025 13:19:13 GMT+1300 (New Zealand Daylight Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>; 
Subject: Official Information request - Footwear Funding

[You don't often get email from
[FOI #33382 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

The "Shoe Clinic" is a nationwide franchise and a retailer who
predominantly sells footwear. In Total there are 17 Shoe Clinic stores
nationwide. It is assumed that each store is independently owned.

I am aware that ACC has vendor contracts in order that ACC can directly
make payment to any individual Shoe Clinic Store.

Questions for ACC.

How many vendor contracts in total does ACC have with the Shoe Clinic
stores?

For each of the last 3 years and nationwide how much in costs has ACC
funded for footwear for claimants?

For each of the last 3 years how many pairs of footwear for ACC claimants
has ACC funded from the Shoe Clinic stores nationwide?

In order to expedite this information request and prevent unnecessary
delays I do not require the above questions to be broken down to
individual stores.

Yours faithfully,

Bruce Van Essen

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #33382 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers

hide quoted sections

Link to this

We don't know whether the most recent response to this request contains information or not – if you are Bruce Van Essen please sign in and let everyone know.

Things to do with this request

Anyone:
Accident Compensation Corporation only: