21 January 2026
Bruce Essen
[FYI request #33382 email]
Kia ora Bruce
Your Official Information Act request, reference: GOV-045346
Thank you for your email of 28 December 2025, asking for the following information under the Official
Information Act 1982 (the Act):
How many vendor contracts in total does ACC have with the Shoe Clinic stores?
For each of the last 3 years and nationwide how much in costs has ACC funded for footwear for
claimants?
For each of the last 3 years how many pairs of footwear for ACC claimants has ACC funded from
the Shoe Clinic stores nationwide?
Our response
ACC does not hold a contract with the Shoe Clinic, all costs have been through non-contracted
purchasing.
The total costs per year paid to Shoe Clinic is contained in the table below. Please note the following
with the information provided:
• This report includes all payments made to various Shoe Clinic vendors between 1 January 2023
and 31 December 2025.
• Costs are exclusive of GST.
• Data were extracted on 13 January 2026 and may differ if re-run at a later date.
• These costs may not all be made for footwear specifically and could be for admin or postal
costs.
Payments to Shoe Clinic, 2023 to 2025
Payment Calendar year
Total costs
2023
$15,361
2024
$11,394
2024
$10,902
We are not able to identify the number of shoes purchased from Shoe Clinic from our data. We are
therefore refusing this part of your request, as the information is not held. This decision has been made
under section 18(g) of the Act.
As this information may be of interest to other members of the public
ACC may publish a copy of this response on ACC’s website. All requester data, including your name
and contact details, will be removed prior to release. The released response will be made available
GOV-045346 Page 1 of 2
www.acc.co.nz/resources/#/category/12. Please also view this page about making requests and our
published responses https://www.acc.co.nz/contact/official-information-act-requests.
If you have any questions about this response, please get in touch
You can email me at [email address]. If you are not happy with this response, you can
also contact the Ombudsman via [email address] or by phoning 0800 802 602.
Information about how to make a complaint is available at www.ombudsman.parliament.nz.
Ngā mihi
Christopher Johnston
Manager Official Information Act Services Government Engagement
GOV-045346 Page 2 of 2
