Printed from https://fyi.org.nz/request/33177-ikea-opening-traffic-managemen on January 29, 2026 06:55

Ikea opening traffic managemen

Felix Lee made this Official Information request to Auckland Transport

The request was partially successful.

From: Felix Lee

Dear Auckland Transport,

Congratulations on a successful management of Ikea's opening! This is an LGOIMA request for information about it

1. I would like the report that made the prediction of a 40 minute wait to get off the motorway. Please provide me a full copy of the report
2. It seems communication played a large part in managing the traffic. Please provide the communication plan that showed for the period before Ikea opening, what was the messages AT wanted to communicate, and the channels used to communicate.

The following relates to 4-8 December inclusive:

3. Traffic management techniques AT had to implement to deal with Ikea traffic. A brief summary is fine.
4. Predicted traffic number per day and actual traffic numbers per day. You can pick the measurement location(s) that best represents traffic in that area.

Thank you very much for your help.

Yours faithfully,

Felix Lee

Link to this

From: AT Official Information (AT)
Auckland Transport

Attachment image.png
19K Download

Kia ora Felix,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 8 December​ 2025 for reports, communications, traffic
management techniques, predicted traffic number per day and actual traffic
numbers per day in relation to Ikea opening.

 

To comply with our statutory obligation, our decision is due to you by
26 January 2026. This is 20 working days after the day your request was
received. If we are unable to make a decision within this timeframe, we
will be in contact. Please note this includes the summer holiday
close-down period from 20 December 2025 to 10 January 2026, as this period
is classed as non-working days.

We will be in contact at our earliest convenience if we require
clarification, or if your requested information is held by another agency.

Your case will be managed by Samira, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1250062-G1R0C6.

 

Ngā mihi, 

Ane | LGOIMA Support 
Customer and Network Performance 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

[2]image

 

show quoted sections

Link to this

From: AT Official Information (AT)
Auckland Transport

Attachment image.png
25K Download

Attachment Auckland Transport CAS 1250062 G1R0C6.pdf
219K Download View as HTML

Attachment IKEA Transport Partner Advisory 20251120 Redacted.pdf
197K Download View as HTML

Attachment IKEA Opening Communications Plan Final Redacted.pdf
1.4M Download View as HTML

Attachment ATOC UPDATE IKEA 250925.pdf
2.0M Download View as HTML

Kia ora Felix,

 

I refer to your request for information dated 8 December​ 2025 for
reports, communications, traffic management techniques, predicted traffic
number per day and actual traffic numbers per day in relation to Ikea
opening

 

I’ve attached a response from Phil Wratt, Customer Care Engagement
Manager. Please note that some information has been withheld in accordance
with Section 7(2)(a) of the Local Government Official Information Act
(LGOIMA) 1987 to protect the privacy of natural persons, including that of
deceased natural persons

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

+------------------------------------------------------------------------+
|Nga mihi, |
| |
|Samira Ghadimi | LGOIMA Business Partner |
|Customer Care Engagement | Customer Experience |
|Auckland Transport |
|20 Viaduct Harbour Avenue, Auckland 1010 |
|[2]www.at.govt.nz |
|------------------------------------------------------------------------|
+------------------------------------------------------------------------+

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. http://www.at.govt.nz/
http://www.at.govt.nz/

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