Tēnākoe, 

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Ngā mihi

Health NZ | Te Whatu Ora.

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Kia ora T Barnett

Thank you for your request for official information, received on 31
October 2025 for: 
 

"1 - The eligibility criteria for individuals to access publicly funded
support services through SupportNet in the Bay of Plenty region.

2 - Any operational guidelines, referral pathways, or assessment tools
used to determine access to SupportNet services.

3 - Information on whether there are priority groups or conditions (e.g.,
age, disability, mental health status) that influence access or waiting
times for SupportNet support.

4 - If available, the most recent version of any policy documents or
standard operating procedures that govern how access to SupportNet is
managed.

5 - Details on the interface between SupportNet and other services, such
as Te Whatu Ora, NASC (Needs Assessment and Service Coordination), or NGOs
providing regional mental health, disability, or community support."

Support Net has two pathways for individuals to access to publicly funded
support services.  These are for: 

 

* people (of all ages) with long-term chronic health needs, or
* those aged over the age of 65 years and have long term disability or
age-related health needs.

 

In order, for us to respond, could you please specify which pathway you
are seeking the information for (ie, under 65 years or over 65 years old).

 

It would be appreciated if you could provide a response by 5.00pm on 1
December 2025 so we can progress your request. N

 

Ngā mihi

Anthea

 

Government Services

[1][email address]   

Health New Zealand | Te Whatu Ora

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legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

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