Tēnā koe, 

 

Thank you for contacting Health NZ, Te Whatu Ora. This is an automatic
reply to confirm that we have received your email.  Depending on the
nature of your request you may not receive a response for up to 20 working
days.  We will try to respond to your query as quickly as possible.

 

 

Ngā mihi

 

Health NZ, Te Whatu Ora.

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Kia ora John

 

Thank you for your request for official information, received on 24 June
2025 for: 

 

Can you please provide all communications, meeting minutes & relevant
documentation which led to the Dialysis Taxi contract being removed from
Blue Bubble Taxis & given to another organisation.

 

We appreciate you are under no obligation to amend your request. However,
we want to work with you to ensure we are able to provide a response that
best meets your needs.  

 

With this in mind, in order to provide you with the information requested,
we suggest you refine your request to the following:

 

Using the date range between 1 May 2024 and 1 January 2025, can you please
provide all communications, meeting minutes & relevant documentation which
led to the Dialysis Taxi contract being removed from Blue Bubble Taxis &
given to another organisation?

 

If you can confirm that you are comfortable with the above refinement by
5.00pm Tuesday 8 July 2025, that would be appreciated, and we will
commence working on your request.

 

Ngā mihi

 

Joy 
Government Services

Health New Zealand | Te Whatu Ora

 

Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

Kia ora John

 

We apologise for the delay in providing our response. The time taken is
not what we aspire to. This is something we are working to get on top of
as we deal with a high volume of requests and the understandably high
public interest in our work. 

We are continuing to work on a response to your request and will endeavour
to send you the information without undue delay.

 

If you have any questions, you can contact us
at [1][email address].

If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602. 

Ngā mihi

 

Government Services

[3][email address] 

Health New Zealand | Te Whatu Ora 

 

------------------- Original Message

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Please use this email address for all replies to this request:
[FOI #31372 email]

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-------------------------------------------------------------------

 
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References

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Kia ora John 
 

We apologise for the delay. Please be assured that our team is working on
a response.

 

Health NZ is a very large organisation that holds a vast amount of
information that is often very sensitive. Many requests that other
agencies may be able to respond to easily often require considerably more
work for Health NZ due to this complexity, which in turn makes it more
challenging to respond to other OIA requests.  

 

If you have any questions, you can contact us
at [1][email address].

 

If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.

Ngā mihi
 

Joy

Government Services (OIAs)

[3][email address] 

Health New Zealand | Te Whatu Ora 

 

 

show quoted sections

Kia ora John 

Ngā mihi for your follow up email. We expect to provide a response to your
request by the end of this week.

If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [1]www.ombudsman.parliament.nz or by phoning 0800 802 602. 

 

Joy

Government Services (OIAs)

[2][email address] 

Health New Zealand | Te Whatu Ora 

 

show quoted sections

Kia ora John 

Apologies that it is taking longer than expected but we will definitely be
able to release our response to you on 10 September 2025.

If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [1]www.ombudsman.parliament.nz or by phoning 0800 802 602. 

 

Ngā mihi

 

Joy

Government Services (OIAs)

[2][email address] 

Health New Zealand | Te Whatu Ora 

 

show quoted sections

Kia ora John 

 

Thank you for your request for information on 24 June 2025.

 

We apologise for the delay. Please find attached our response to your
request.

 

If you have any questions, you can contact us
at [1][email address].

 

If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.

Ngā mihi

 

Joy

Government Services (OIAs)

[3][email address] 

Health New Zealand | Te Whatu Ora 

Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

References

Visible links
1. mailto:[email address]
2. http://www.ombudsman.parliament.nz/
3. mailto:[email address]