Dear Health and Disability Commissioner,

As I can't find any email on your website in regards to official information act requests I'm posting in here.

I would like to know if the HDC Complaints Resolution Process provides a decision outcome letter for the consumer and the service provider in regards to a complaint. This in the past has been the usual process. New Zealanders should be able to receive a professional document outlining how a decision outcome has been reached.

Correspondence I've read this morning suggests that the HDC no longer does and instead the Complaints Admin team are emailing decision outcomes on behalf of senior staff without the appropriate attached pdf.

If the consumer is required to seek further external support outside of the HDC, I believe it would be reasonable to have a decision outcome letter for the consumer to reference too, rather than a print out of an email.

Yours faithfully,

Ms Brodrick