Tçnâ koe

 

Thank you for your email to the Oranga Tamariki Official Information Act
request inbox.

 

The Ministerial Support team will respond to you as soon as possible.

 

Please note: This inbox is monitored 8am – 4pm, Monday to Friday
(excluding Public Holidays).

Nâku noa, nâ

 

Ministerial Support

PO Box 546, Wellington 6140

* E: [1]OIA [email address]

------------------------------- This email message is intended solely for
the person or entity to which it is addressed. The information it contains
may be confidential and legally privileged. Any retransmission,
dissemination or other sharing of the contents of this email with
unauthorised persons may be unlawful. If you are not the intended
recipient, please notify us immediately and destroy all copies of this
email. Thank you. Oranga Tamariki-Ministry for Children accepts no
responsibility for changes made to this email or to any attachments after
transmission. ------------------------------

References

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IN-CONFIDENCE

 

 

 

Tçnâ koe Nic,

 

I am writing to acknowledge receipt of your request for information about
Complaints Process Approachability (Oranga Tamariki) under the Official
Information Act 1982.

 

We will endeavour to respond to you as soon as possible, and in any case,
no later than 11^th December 2024 , being 20 working days from our receipt
of your request on 13^th November 2024, as provided for under the Act.

 

If we are unable to respond to your request within those 20 working days,
we will notify you of an extension to that timeframe.

 

Your reference number is:

Nâku noa, nâ

 

Ministerial Services

PO Box 546, Wellington 6140

P E: OIA [email address]

 

 

 

 

 

-----Original Message-----
From: Nic Lane <[FOI #29178 email]>
Sent: Wednesday, November 13, 2024 4:31 PM
To: OIA Requests (OT) <[email address]>
Subject: Official Information request - Complaints Process Approachability
(OT)

 

[[FOI #29178 email] appears similar to someone
who previously sent you email, but may not be that person. Learn why this
could be a risk at [1]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Oranga Tamariki—Ministry for Children,

 

Can you please supply information regarding your complaints process
detailing how you have focussed on designing for Aotearoa’s diverse
population.

 

Specifically, I would like to understand how the ministry ensures the
complaints process is rights-based, approachable and accessible across
different languages and alternative formats.

 

Please provide the following:

Documentation of the Complaints Process

- An outline of the complaints process, including step-by-step details on
how individuals can lodge a complaint and any flowcharts to understand
this process.

 

Accessibility Design for Languages

- Information on the languages supported within the complaints process,
including te Reo Mâori, New Zealand Sign Language, and any other languages
available.

- Details of any written, spoken, or digital resources available in these
languages to assist complainants through the process.

- Any specific strategies or initiatives to support complainants whose
first language is not English.

 

Alternative Format Availability

- Information on the availability of alternative formats (e.g., Easy Read,
BRF, Oral) for complaints documentation and resources.

- Timelines around when these Alternative Formats if not provided will be.

 

Approachability and Inclusivity Design

- Any documents, guidelines, or assessments outlining how the ministry has
incorporated inclusivity and approachability into the complaints process,
particularly to support individuals with disabilities or language
barriers.

 

Evaluation and Feedback Mechanisms

- Information on how the ministry evaluates the effectiveness of these
accessibility measures, including any feedback mechanisms from the public
to improve the process.

 

Please prioritise the supply of these in documents where possible in a non
PDF formats.

 

Thanks in Advance,

 

Nic Lane

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[2][FOI #29178 email]

 

Is [3][Oranga Tamariki request email] the wrong address for Official
Information requests to Oranga Tamariki—Ministry for Children? If so,
please contact us using this form:

[4]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[5]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

------------------------------- This email message is intended solely for
the person or entity to which it is addressed. The information it contains
may be confidential and legally privileged. Any retransmission,
dissemination or other sharing of the contents of this email with
unauthorised persons may be unlawful. If you are not the intended
recipient, please notify us immediately and destroy all copies of this
email. Thank you. Oranga Tamariki-Ministry for Children accepts no
responsibility for changes made to this email or to any attachments after
transmission. ------------------------------

References

Visible links
1. https://aka.ms/LearnAboutSenderIdentific...
2. mailto:[FOI #29178 email]
3. mailto:[Oranga Tamariki request email]
4. https://fyi.org.nz/change_request/new?bo...
5. https://fyi.org.nz/help/officers

hide quoted sections

IN-CONFIDENCE

 

Kia ora Mr Lane

 

Please find attached a response to your Official Information Act Request.

 

Ngâ mihi,

Ministerial Support

PO Box 546, Wellington 6140

* E: [1]OIA [email address]

 

 

 

 

-----Original Message-----
From: Nic Lane <[FOI #29178 email]>
Sent: Wednesday, 13 November 2024 4:31 pm
To: OIA Requests (OT) <[email address]>
Subject: Official Information request - Complaints Process Approachability
(OT)

 

[[FOI #29178 email] appears similar to someone
who previously sent you email, but may not be that person. Learn why this
could be a risk at [2]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Oranga Tamariki—Ministry for Children,

 

Can you please supply information regarding your complaints process
detailing how you have focussed on designing for Aotearoa’s diverse
population.

 

Specifically, I would like to understand how the ministry ensures the
complaints process is rights-based, approachable and accessible across
different languages and alternative formats.

 

Please provide the following:

Documentation of the Complaints Process

- An outline of the complaints process, including step-by-step details on
how individuals can lodge a complaint and any flowcharts to understand
this process.

 

Accessibility Design for Languages

- Information on the languages supported within the complaints process,
including te Reo Mâori, New Zealand Sign Language, and any other languages
available.

- Details of any written, spoken, or digital resources available in these
languages to assist complainants through the process.

- Any specific strategies or initiatives to support complainants whose
first language is not English.

 

Alternative Format Availability

- Information on the availability of alternative formats (e.g., Easy Read,
BRF, Oral) for complaints documentation and resources.

- Timelines around when these Alternative Formats if not provided will be.

 

Approachability and Inclusivity Design

- Any documents, guidelines, or assessments outlining how the ministry has
incorporated inclusivity and approachability into the complaints process,
particularly to support individuals with disabilities or language
barriers.

 

Evaluation and Feedback Mechanisms

- Information on how the ministry evaluates the effectiveness of these
accessibility measures, including any feedback mechanisms from the public
to improve the process.

 

Please prioritise the supply of these in documents where possible in a non
PDF formats.

 

Thanks in Advance,

 

Nic Lane

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[3][FOI #29178 email]

 

Is [4][Oranga Tamariki request email] the wrong address for Official
Information requests to Oranga Tamariki—Ministry for Children? If so,
please contact us using this form:

[5]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[6]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

------------------------------- This email message is intended solely for
the person or entity to which it is addressed. The information it contains
may be confidential and legally privileged. Any retransmission,
dissemination or other sharing of the contents of this email with
unauthorised persons may be unlawful. If you are not the intended
recipient, please notify us immediately and destroy all copies of this
email. Thank you. Oranga Tamariki-Ministry for Children accepts no
responsibility for changes made to this email or to any attachments after
transmission. ------------------------------

References

Visible links
1. mailto:[email address]
2. https://aka.ms/LearnAboutSenderIdentific...
3. mailto:[FOI #29178 email]
4. mailto:[Oranga Tamariki request email]
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers

hide quoted sections