Policy on providing staff contact details to clients

Alex Harris made this Official Information request to Ministry of Social Development

The request was partially successful.

From: Alex Harris

Dear Ministry of Social Development,

Does MSD have a policy on providing staff contact details e.g. a case managers direct dial number to clients? If so, I would like a copy.

I would prefer to receive an electronic response. Queries about
this request will be automatically forwarded to me by the
fyi.org.nz website.

With regards to s12 of the OIA, I am an NZ citizen and in NZ.

Yours faithfully,

Alex Harris

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From: Alex Harris

Dear Ministry of Social Development,

A response to this OIA request was due by June 22, but no response or extension letter (or even acknowledgement) appears to have been received. Will I be getting a response any time soon, or do I need to go to the Ombudsman?

Yours faithfully,

Alex Harris

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From: OIA_Requests (MSD)
Ministry of Social Development

Dear Mr Harris,

We apologise for not responding to your request for information earlier. We will arrange to have a response to you as soon as it has been approved for release.

We apologise for the delay, and any inconvenience this may cause you.

Regards,

Official and Parliamentary Information Team
Ministry of Social Development

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From: Pia Wihapi
Ministry of Social Development


Attachment Interim reply signed of 20 July 2015.pdf
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Dear Mr Harris

 

Attached is an interim reply to your email of 23 May 2015.

 

Yours sincerely

 

Pia Wihapi

Advisor

Ministerial and Executive Services (Correspondence)

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

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From: Pia Wihapi
Ministry of Social Development


Attachment CE s signed reply of 7 August 2015.pdf
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Dear Mr Harris

 

Attached is the reply to you email of 1 July 2015.

 

Yours sincerely

 

Pia Wihapi

Advisor

Ministerial and Executive Services (Correspondence)

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

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