Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

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unless it is really necessary. Thank you.

 

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http://www.acc.co.nz/

Kia ora

Please find attached our response to your official information request
dated 3 July 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

------------------- Original Message -------------------
From: Anon <[FOI #27488 email]>; 
Received: Wed Jul 03 2024 11:48:22 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>; 
Subject: Official Information request - Acknowledgement and notification
letters

[You don't often get email from
[FOI #27488 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

Thank you for providing me with copies of the business rules regarding
notifications of legislative timeframes for decisions on claims
(GOV-032585).

This is a request for information which covers from 2016 to present. If
any of the letters are no longer in effect, please specify the dates the
letters were in use by ACC.

Request 1. I request copies of  ACC's standardised letters about cover,
which include:

- acknowledge the lodgment of an uncomplicated claim, and clearly states
the legislative timeframe for ACC's cover decision (21 days) and the
effect if ACC does not meet that timeframe; and

- acknowledge the lodgment of a complicated claim, and clearly states the
legislative timeframe for ACC's cover decision (2 months) and the effect
if ACC does not meet that timeframe; and

- notification to claimants that ACC requires a time extension to make a
cover decision (beyond the initial 21 days for uncomplicated claims), the
reason for the decision to extend the timeframe, the details of the
claimant's right to review the decision, and the effect if ACC does not
meet that timeframe; and

- notification to claimants that ACC requires a time extension to make a
cover decision (beyond the 2 months for complicated claims), the reason
for the decision to extend the timeframe, the details of the claimant's
right to review the decision, and the effect if ACC does not meet that
timeframe; and

- notification to claimants of a decision for cover on the claim, the
reason for the decision, and the details of the claimant's right to review
the decision; and

- notification to claimant that a deemed decision had been made in their
favour when legislative timeframes had not been met, the reason for the
decision, the effect of the decision, and the details of the claimant's
right to review the decision.

- notification to claimant that ACC revoked or revised their decision, the
reason for the decision, the effect of the decision, and the details of
the claimant's right to review the decision.

Request 2:  I request copies of  ACC's standardised letters about
entitlements, which include:

- notification to claimant about the types of entitlements they may be
eligible for; and

- acknowledgement that a claimant had made a request for entitlements, the
timeframe in which ACC will issue a decision on the entitlement, and the
effect of not meeting the timeframe; and

- notification to of a decision about entitlements, the reason for the
decision, and the details of the claimant's right to review the decision;
and

- notification of a deemed decision about entitlements, the reason for the
decision, and the details of the claimant's right to review the decision.

Request 3. I request copies of  ACC's standardised letters about reviews,
which include:

- acknowledgement of a request for review which includes the legislative
timeframe for the dated of the hearing, the effect of not meeting the
legislative timeframe (a deemed decision is made in their favour), and the
effects of the deemed decision; and

- notification to claimant that a deemed review decision had been made in
their favour, and the effect of that decision.

Thank you,

An

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #27488 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers

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