Printed from https://fyi.org.nz/request/27444-roles-delegated-authorities-and-hr-documents-for-uncomplicated-claim-assessors on December 22, 2024 03:43

Roles, delegated authorities, and HR documents for uncomplicated claim assessors

Bruce made this Official Information request to Accident Compensation Corporation

The request was refused by Accident Compensation Corporation.

From: Bruce

Dear Accident Compensation Corporation,

I am a New Zealand citizen. This is a request for information under the OIA.

This is a request for information pertaining to Cover Assessors (CAs) and CA Team Leaders.

To clarify, CAs, and the CA Team Leaders, have the delegated authority to investigate, assess and make cover decisions on uncomplicated claims, as defined under section 56 of the AC Act. I distinguish Cover Assessors from Specialise Cover Assessors (SCAs), as SCAs have the delegated authority to investigate, assess and make cover decisions on complicated claims (s 57 of the Act), where as Cover Assessors do not.

I understand that the job title of the persons who have the delegated authority to investigate, assess and make cover decisions on non-complicated claims may have changed over time. For instance, at one time they were called Claims managers, Service Needs Assessors, Claims Assessors, etc.

I request the following information from 2000 to present:
(1) the job title of the persons who had the delegated authority to investigate, assess and make cover decisions on non-complicated claims, as defied under section 56 of the Act; and
(2) for each of job titles in (1), the dates that that job title was was being used by ACC; and
(3) copies of the job descriptions for each of the job titles in (1) and the dates that job description was valid; and
(4) copies of the the collective agreements for each of the job titles in (1) and the dates that the collective agreement was in effect; and
(5) copies of the delegation framework documents for the job titles in (1), and the dates the delegation framework was in effect.

Thank you.
Bruce

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 033459 Letter.pdf
233K Download View as HTML

Kia ora

Please find attached our letter. If you have any questions about the
response you can contact us at this [1]address, for all other matters
please use our contact form at: [2]https://www.acc.co.nz/contact/
alternatively give us a call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 
 

show quoted sections

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 033459 Response.pdf
240K Download View as HTML

Kia ora,

 

Please find attached our response to your official information request
dated 01 July 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 
 

show quoted sections

Link to this

Things to do with this request

Anyone:
Accident Compensation Corporation only: