Complete Delegations Manual
Anon made this Official Information request to Accident Compensation Corporation
The request was refused by Accident Compensation Corporation.
From: Anon
Dear Accident Compensation Corporation,
This is a request for the complete Delegations Manual.
I have been able to find a portion of ACC's Delegations Manual on-line, however the OIA responses only include partial information.
OIA response GOV-025124 included the delegations manual for Resolution Services, however this only included Review Specialists, Senior Review Specialists and one delegated authority for the Resolution Manager. According to the manual, the Resolution Mangager can only "Use of service code BINTV01 ‐ to support clients to achieve rehabilitation goals The maximum amount payable is $500 (excluding GST) per claim. There is no higher delegation."
However, in response GOV-028562, ACC stated there are 8 different teams associated with Resolution Services. I'm not finding any information regarding those other team members (e.g., Resolution Specialists).
OIA response GOV-008757 included the Delegation manual for cover decisions for work related mental injury claims as an attachment. This is available through ACC's website. However, this document is also incomplete. For instance, there is no information regarding the Team Leaders for Claims Assessments. The manual shows where guidance is mandatory, however, neither the response nor the partial Delegations Manual include any information as to what guidance is required, or who is to provide that guidance.
Thus, this is a request for the full Delegations Manual(s) which were in effect from 2018 to present. If the Delegations Manual has changed over time, please specify the range of dates in which each of the Delegations Manual(s) were in effect. For each delegation that requires guidance (such as E.7 Revoke Cover for Cover Assessors), please provide the details as to what guidance is required and from what delegated authority the guidance must be sought. For those that have a tick with that inclusion of "Guidance (if required)", such as for Cover Assessors and Specialist Cover Assessors under E.5 Treatment Injury, please specify when the guidance is required, and from which delegated authority the guidance must be sought.
Thank you for assistance.
An
From: Anon
Dear Accident Compensation Corporation,
To be clear. When I requested the information about the requirement for guidance before making a decision
by the delegated authority, I am requesting more than a response. I am requesting the policies, guidelines, rules, processes documents, or other information, which provides the description of when guidance must be sought by the delegated authority and from which delegated the authority the guidance must be sought.
Yours faithfully,
An
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
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In cases where ACC’s response provides information that is identified to
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Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
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information. If you believe you have received this email in error, please
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From: Anon
Dear Accident Compensation Corporation,
I would like to amend my OIA request to also include a copy of the Corporate Delegations Framework
as mentioned the Board Governance Manual and ACC process, Seek Internal Guidance at 1(b).
I note the delegations manual and framework documents are not publicly available on ACC's web page titled "ACC Board governance documents". Thus, I request these documents be added tot he ACC board of governance documents webpage.
Yours faithfully,
An
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
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information. If you believe you have received this email in error, please
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From: Government Services
Accident Compensation Corporation
Kia ora Anon
Please find attached our response to your official information request
dated 24 November 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download the latest version of
this freeware please click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
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From: Anon
Dear Government Services,
You had referred me to your response of 27 October 2023 (ref: GOV-028448) for a copy of ACC’s current Delegations Framework. However, this response is not on your website as you had stated. Please provide a copy in this response.
I'm perplexed, why would you charge $13,392 in order to provide information which should be readily accessible? Are you saying that the delegated authorities, and definitions for delegated authorities are not readily accessible to ACC employees, managers, the executive team an the Board?
Yours sincerely,
An
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Anon
Dear Accident Compensation Corporation,
Please provide me with an itemised invoice which clearly outlines the bonkers estimate for the information I've requested.
Yours faithfully,
Anon
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. Please note that the period from 25 December 2023
to 15 January 2024 (inclusive) are not counted as working days under the
Official Information Act 1982, and our offices will be closed from 25
December to 7 January. OIA requests submitted after 27 November 2023 may
take a bit longer than you expected. You can check the [1]Ombudsman OIA
response calculator to find when your request for official information
will be due.
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
Kia ora Anon
Please find attached our response to your official information request
dated 14 December 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download the latest version of
this freeware please click [3]here.
Ngā mihi
Jason Hope (he/him)
Acting Manager | OIA Services
Tel +64 4 816 5796 / Mobile +64 27 600 7327
* PO Box 242, Wellington 6011
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
From: Government Services
Accident Compensation Corporation
Kia ora Anon
Please find attached our response to your official information request
dated 25 January 2024. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
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