Dear L Barber
 
Please find attached, ACC’s acknowledgement of your two requests as per
your emails below.
 
 
 
 
1^st request: [FOI #2705 email]
 
-----Original Message-----
From: L.K.Barber [[1]mailto:[FOI #2705 email]]
Sent: Friday, 8 May 2015 7:03 p.m.
To: Information Website Mail
Subject: Official Information Act request - ACC complicated claims v
standard
 
Dear Accident Compensation Corporation,
 
1) How are complicated claims processed differently to a standard claim?
please give examples.
 
from a previous request
Q. Does ACC determine whether any of the information supplied on this
form(acc 21)is factually correct & no information has been withheld? If
not why not?
 
A. ACC does not rely entirely on this form.....ACC asks for documentation
to support.....
 
2) Is the information gathered by police during the investigation into a
death, provided to ACC used to help with it's decision making (as this is
available much sooner than a death cert.), or does ACC await the
documentation, being the death certificate & rely solely on that for
verification that a dependant exists, or needs to be contacted ?
Does ACC obtain multiple or singular verification where available?
 
Yours faithfully,
L K Barber
 
 
 
2nd request: [email address]
 
 
-----Original Message-----
From: L.K.Barber [[2]mailto:[email address]]
Sent: Sunday, 10 May 2015 4:30 a.m.
To: Information Website Mail
Subject: Official Information Act request - ACC information integrity
 
Dear Accident Compensation Corporation,
 
1) Does a Govt. Dept. issued 'document' e.g. birth cert, passport, drivers
license etc. carry equal, higher or lower legal integrity to an ACC claims
handler when compared with an ACC 'statutory declaration'?
I believe that a 'document' is a formal & legal representation of a
certain set of events, & a 'statutory declaration' has legal implication
with regard to almost all other non formal sets of events, but, I am
unsure how an ACC claims handler approaches this issue.
 
2) How does a claims handler proceed with a claim when presented with
conflicting information of equal stature, quantity & quality of source?
 
3) Is there a flow chart or process that is followed?
 
4) If so what is the process & has this process changed when each act has
changed?
 
5) If this process has changed with the various acts, please explain the
changes in process in relation to the 1982 act & the present act?
 
6) Is a signed & witnessed statement, produced by a police officer to a
Coronial inquest, considered to have equal, more or lesser veracity to a
claims handler, than an ACC 'statutory declaration'?
 
I understand that ACC have requirements of evidential standard before a
claim can be accepted, & insomuch as all the acts allow ACC to receive &
consider any information, regardless of whether it CAN be used in a court
of law, is information, regarding a certain set of events that HAVE been
accepted by a court of law as fact, considered to be more or less
accurate, to a claims handler gathering information in consideration of a
claim, than a 'statutory declaration' that has not yet faced a legal test?
 
I am interested in ACC policy regarding the procedural use of
'documentary', 'declaratory' & 'evidential' information & which, if any
FORM of information, carries the higher onus of proof during the
information gathering stage of an entitlement decision,(cover has been
accepted) where there is conflicting information (non medical).
 
Document-Information of public record - Information supplied is true &
correct as recorded by appropriate Govt. agency for public record?
Declaratory-Information supplied as true & correct where an individual/s
can be held accountable to a court of law?
Evidential-Information that has been accepted by a court of law as being
factual?
 
Yours faithfully,
 
L K Barber
 
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Dear L Barber

 

Please fin attached the OIA response.

 

Kind Regards

 

Advisor

Government Services

 
       
     
 
   
     

 

 

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