Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora Rodney 

 

Please find attached our response to your official information request
dated 19 April 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.

 

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora Rodney

 

Thank you for your email of 17 May, as below. 

 

There are a number of policies and processes under the ‘Human Resource
Management’ group which may take some time to collate. If you can provide
some clarity regarding what information you are specifically looking for,
that would be greatly appreciated and will assist us in providing you with
information quicker.

 

I am sorry to hear that the links to policies we provided you did not
work. I have re-linked them here:
[1]assess-written-or-escalated-complaint.pdf (acc.co.nz),
[2]receive-and-assess-verbal-complaint.pdf (acc.co.nz),
[3]responsibility-for-managing-complaints-policy.pdf (acc.co.nz),
[4]rules-for-managing-complaints-policy.pdf (acc.co.nz). If this still
does not work for you, you can input the policy name manually into the
search bar.

 

Please provide your feedback to us by 5pm Thursday 23 May. 

 

Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

------------------- Original Message -------------------
From: Rodney Whitworth <[FOI #26486 email]>; 
Received: Fri May 17 2024 18:48:44 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>;  <[ACC request email]>; 
Subject: Re: OIA Response Ref GOV-031869 CRM:0089834

[You don't often get email from
[FOI #26486 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Christopher,

Thank you for your response.

The link you provided in regard “ to manage & resolve complaint” no longer
exists.

My OIA request of 19 April 2024 is for
Policies under the “Human Resource Management” process group, so i ask for
a copy of these again.

If you need clarification, please let me know.

Yours sincerely,

Rodney Whitworth

-----Original Message-----

Kia ora Rodney

 Please find attached our response to your official information request
 dated 19 April 2024. If you have any questions about the response you can
 contact us at this [1]address, for all other matters please use our
 contact form at:
[2]https://aus01.safelinks.protection.outlo...
alternatively give us
 a call on 0800 101 996.

 If you are having trouble viewing the PDF, please ensure you have the
 latest version of Adobe Acrobat Reader. To download this freeware please
 click [3]here.

 Ngâ mihi
 Christopher Johnston (he/him)
 Manager | OIA Services

 * PO Box 242, Wellington 6011

 ACC cares about the environment – please don’t print this email unless it
 is really necessary. Thank you.

 Disclaimer:

 "This message and any attachments may contain confidential and privileged
 information. If you believe you have received this email in error, please
 advise us immediately by return email or telephone and then delete this
 email together with all attachments. If you are not the intended
 recipient, you are not authorised to use or copy this message or any
 attachments or disclose the contents to any other person."

References

 Visible links
 1. [6]mailto:[email address]
 2.
[7]https://aus01.safelinks.protection.outlo...
 3.
[8]https://aus01.safelinks.protection.outlo...

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #26486 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.acc.co.nz/assets/Policy-and-...
2. https://www.acc.co.nz/assets/Policy-and-...
3. https://www.acc.co.nz/assets/Policy-and-...
4. https://www.acc.co.nz/assets/Policy-and-...
5. https://aka.ms/LearnAboutSenderIdentific...
6. mailto:[email
7. https://www.acc.co.nz/contact/
8. https://get.adobe.com/nz/reader/
9. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora Rodney

 

Please see attached a list of the procedures under the ‘Human Resource
Management’ group. 

 

Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

------------------- Original Message -------------------
From: Rodney Whitworth <[FOI #26486 email]>; 
Received: Wed May 22 2024 22:30:56 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Re: Official Information request - ACC HR policies

Dear Christopher, 

Further to my earlier message of today, if you still can not provide the
information i’ve requested due to confusion or that to do so is time
consuming ie $$, then please provide a list of the policies under the
Process Group "Human Resource Management", then I will be able to advise
the specific policies to satisfy my request. 

Yours faithfully,
Rodney Whitworth

cc. Ombudsman (Tim Hope)

-----Original Message-----

Kia ora,

 Thank you for contacting ACC’s Government Services inbox.

 If your request falls within scope of the Official Information Act, we
 will endeavour to respond as soon as possible, and no later than 20
 working days after receipt of your request. If we are unable to respond
 within the statutory timeframe, we will notify you of an extension.

  

 The information you have requested may involve documents which contain
the
 names and contact details of individuals. Please let us know whether you
 are seeking that information as part of your request. We may need to
 consult before deciding whether we can release this information, and this
 may take a bit more time. If we do not hear from you, we will assume that
 you do not require it.

  

 For more information about Official Information Act requests, please
 visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

 If your request relates to your claim, or you’d like more information
 about lodging a claim, please contact ACC’s claims team at 0800 101 996
 or [2][email address].

 For personal information requests or privacy matters,
 please visit [3]Request for personal information (acc.co.nz).

 For general queries, please visit: [4]Contact us (acc.co.nz).

  

  

 Ngâ mihi,

 Government Services

 PO Box 242 / Wellington 6011 / New Zealand
/ [5]https://aus01.safelinks.protection.outlo...

 ACC cares about the environment – please don’t print this email
 unless it is really necessary. Thank you.

  

 Disclaimer:

 "This message and any attachments may contain confidential and privileged
 information. If you believe you have received this email in error, please
 advise us immediately by return email or telephone and then delete this
 email together with all attachments. If you are not the intended
 recipient, you are not authorised to use or copy this message or any
 attachments or disclose the contents to any other person."

References

 Visible links
 1.
[1]https://aus01.safelinks.protection.outlo...
 2. [2]mailto:[email address]
 3.
[3]https://aus01.safelinks.protection.outlo...
 4.
[4]https://aus01.safelinks.protection.outlo...
 5.
[5]https://aus01.safelinks.protection.outlo...
       
[6]https://aus01.safelinks.protection.outlo...

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #26486 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
6. http://www.acc.co.nz/
7. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora

Please find attached our response to your official information request
dated 6 June 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

 

------------------- Original Message -------------------
From: Rodney Whitworth <[FOI #26486 email]>; 
Received: Thu Jun 06 2024 22:23:09 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Re: GOV-031869 Official Information request - ACC HR policies
CRM:0089864

Dear Government Services,

Please provide the following procedure "Manage Performance Review"

Yours sincerely,

Rodney Whitworth

-----Original Message-----

Kia ora Rodney

  

 Please see attached a list of the procedures under the ‘Human Resource
 Management’ group. 

  

 Ngâ mihi
 Christopher Johnston (he/him)
 Manager | OIA Services

 * PO Box 242, Wellington 6011

 ACC cares about the environment – please don’t print this email unless it
 is really necessary. Thank you.

 ------------------- Original Message
 
Please use this email address for all replies to this request:
 [FOI #26486 email]

 Disclaimer: This message and any reply that you make will be published on
 the internet. Our privacy and copyright policies:
 [7]https://aus01.safelinks.protection.outlo...

 If you find this service useful as an Official Information officer,
please
 ask your web manager to link to us from your organisation's OIA or LGOIMA
 page.

 -------------------------------------------------------------------
  

 Disclaimer:

 "This message and any attachments may contain confidential and privileged
 information. If you believe you have received this email in error, please
 advise us immediately by return email or telephone and then delete this
 email together with all attachments. If you are not the intended
 recipient, you are not authorised to use or copy this message or any
 attachments or disclose the contents to any other person."

References

 Visible links
 1.
[4]https://aus01.safelinks.protection.outlo...
 2. [5]mailto:[email
 3.
[6]https://aus01.safelinks.protection.outlo...
 4.
[7]https://aus01.safelinks.protection.outlo...
 5.
[8]https://aus01.safelinks.protection.outlo...
 6.
[9]https://aus01.safelinks.protection.outlo...
 7.
[10]https://aus01.safelinks.protection.outlo...

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #26486 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[11]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://www.ombudsman.parliament.nz/
5. mailto:[email
6. https://www.acc.co.nz/contact/request-fo...
7. https://www.acc.co.nz/contact/
8. http://www.acc.co.nz/
9. http://www.acc.co.nz/
10. https://fyi.org.nz/help/officers
11. https://fyi.org.nz/help/officers

hide quoted sections