Partnered Recovery - NGCM - Operating Model
Rodney Whitworth made this Official Information request to Accident Compensation Corporation
The request was refused by Accident Compensation Corporation.
From: Rodney Whitworth
Dear Accident Compensation Corporation,
I refer to the ACC document “Client Service Delivery Phase Three Consultation and Feedback”, in particular page 20 titled “Operating Model: Partnered Recovery”.
The information I request relates to the Client Service Leader on the far right, it shows the CSL does not fall into the Region Key, however it does show the direct reports are 3x Policy Advisors and 1x Team Leader.
I want to know the followimg;
- what is the reason for this particular CSL Partnered Recovery Region having Policy Advisors, where as the other 8 listed CSL Partnered Recovery Region do not?
- What role do the Policy Advisors play in this team?
- Why does this Partnered Recovery Region need 3 Policy Advisors for such a small unit that consists of a Team Leader and 6 Recovery Partners?
- Does this CSL Partnered Recovery Region have its own delegated authorises compared to the other 8 listed CSL Partnered Recovery Region?
- If their are variances in the delegated authority, what are the differences and the reasons why?
Yours faithfully,
Rodney Whitworth
From: Government Services
Accident Compensation Corporation
Kia ora
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From: Government Services
Accident Compensation Corporation
Kia ora Rodney
Please find attached our response to your official information request
dated 01 October 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
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Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
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