Tēnā koe, 

 

Thank you for contacting Te Whatu Ora, Health NZ. This is an automatic
reply to confirm that we have received your email.  Depending on the
nature of your request you may not receive a response for up to 20 working
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Ngā mihi

 

Te Whatu Ora, Health NZ.

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Kia ora Anatoly,
 
Thank you for your email requesting the Te Whatu Ora complaint process for
the public, consumers and whānau.
 
At the link you can find publicly available information regarding how to
make a complaint or raise a concerns about potential violence, abuse,
neglect and
exploitation: [1]https://www.tewhatuora.govt.nz/whats-hap...
 
However,  if your complaint concerns an incident specific to a region,
please contact our [2][email address] with further
details such as full name, area, NHI number etc, so that we can direct
your correspondence to the appropriate area,
 
 
Ngā mihi nui
 
  
Te Whatu Ora – Health New Zealand   
TeWhatuOra.govt.nz  
  
 
 
 
------------------- Original Message -------------------
From: Anatoly <[FOI #25181 email]>;
Received: Thu Dec 14 2023 12:15:20 GMT+1300 (New Zealand Daylight Time)
To: hnzOIA <[email address]>; HNZ OIA <[email address]>;
Subject: Official Information request - Complaint Process

Dear Health New Zealand,

What is the internal Te Whatu Ora Complaint process for the
public/consumers/whanau

Yours faithfully,

Anatoly

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #25181 email]

Is [Health New Zealand request email] the wrong address for Official Information
requests to Health New Zealand? If so, please contact us using this form:
[3]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

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If you are not the intended recipient, do not read, use, disseminate,
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References

Visible links
1. https://www.tewhatuora.govt.nz/whats-hap...
2. mailto:[email address]
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4. https://fyi.org.nz/help/officers

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Kia ora Anatoly,

You may wish to make a complaint to the Office of the Health and Disability Commissioner. Contact details can be found here: http://www.hdc.org.nz/.

If you require more support navigating the complaints process, the following organisations can help.

• Health and Disability Advocacy: Free Phone: 0800 55 50 50; fax: 0800 2787 7678; or email: [email address]
• Health and Disability Commissioner: Free Phone: 0800 11 22 33 visit their website at: http://www.hdc.org.nz/

Ngā mihi

Te Whatu Ora Ministerial Team

-----Original Message-----
From: Anatoly <[FOI #25181 email]>
Sent: Tuesday, 23 January 2024 3:50 pm
To: hnzCorrespondence <[email address]>
Subject: RE: Official Information request - Complaint Process CRM:0412113

Dear hnzCorrespondence,

And if i wanted to complain about treatment from "head office" or Te Whatu Ora (as a whole), not at a regional level. (national positions).

Yours sincerely,

Anatoly

-----Original Message-----

Kia ora Anatoly,

Thank you for your email requesting the Te Whatu Ora complaint process for the public, consumers and whānau.

At the link you can find publicly available information regarding how to make a complaint or raise a concerns about potential violence, abuse, neglect and
exploitation: [1]https://www.tewhatuora.govt.nz/whats-hap...

However, if your complaint concerns an incident specific to a region, please contact our [2][email address] with further details such as full name, area, NHI number etc, so that we can direct your correspondence to the appropriate area,

Ngā mihi nui

 
Te Whatu Ora – Health New Zealand
TeWhatuOra.govt.nz 
 

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #25181 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

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Statement of confidentiality: This e-mail message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege.
If you are not the intended recipient, do not read, use, disseminate,
distribute or copy this message or attachments.
If you have received this message in error, please notify the sender
immediately and delete this message.
****************************************************************************

hide quoted sections

Kia ora Anatoly,
 
Thank you for your email requesting the Te Whatu Ora complaint process for
the public, consumers and whānau.
 
At the link you can find publicly available information regarding how to
make a complaint or raise a concerns about potential violence, abuse,
neglect and
exploitation: [1]https://www.tewhatuora.govt.nz/whats-hap...
 
However,  if your complaint concerns an incident specific to a region,
please contact us directly [2][email address] with
further details such as full name, area, NHI number etc, so that we can
direct your correspondence to the appropriate area. 
 
Ngā mihi nui
 
  
Te Whatu Ora – Health New Zealand   
TeWhatuOra.govt.nz  
  
 

 

-----Original Message-----

From: Anatoly <[3][FOI #25181 email]>

Sent: Friday, 16 February 2024 5:31 pm

To: hnzCorrespondence <[4][email address]>

Subject: RE: Official Information request - Complaint Process CRM: 04
12113

 

Dear hnzCorrespondence,

 

I dont want to take my complaint to an external provider, I want to
complain directly to Te Whatu Ora.

 

The HDC code is clear regarding the complaint process, why do you not
follow the code ?

 

Yours sincerely,

 

Anatoly

 

-----Original Message-----

 

Kia ora Anatoly,

 

You may wish to make a complaint to the Office of the Health and
Disability Commissioner. Contact details can be found here:
[5]https://aus01.safelinks.protection.outlo....

 

If you require more support navigating the complaints process, the
following organisations can help.

 

• Health and Disability Advocacy: Free Phone: 0800 55 50 50; fax: 0800
2787 7678; or email: [email address] • Health and Disability Commissioner:
Free Phone: 0800 11 22 33 visit their website at:
[6]https://aus01.safelinks.protection.outlo...

 

Ngā mihi

 

Te Whatu Ora Ministerial Team

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #25181 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

 

Hanna Tawasha (she/her) 

Ministerial Coordinator 

Office of the Chief Executive

īmēra: [9][email address] 

 
 
 
 
Te Whatu Ora – Health New Zealand 

TeWhatuOra.govt.nz 

 

 

 

****************************************************************************
Statement of confidentiality: This e-mail message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege.
If you are not the intended recipient, do not read, use, disseminate,
distribute or copy this message or attachments.
If you have received this message in error, please notify the sender
immediately and delete this message.
****************************************************************************

References

Visible links
1. https://www.tewhatuora.govt.nz/whats-hap...
2. mailto:[email address]
3. mailto:[FOI #25181 email]
4. mailto:[email address]
5. http://www.hdc.org.nz/
6. http://www.hdc.org.nz/
7. mailto:[FOI #25181 email]
8. https://fyi.org.nz/help/officers
9. mailto:[email address]

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