Complaint Process
Anatoly made this Official Information request to Health New Zealand
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From: Anatoly
Dear Health New Zealand,
What is the internal Te Whatu Ora Complaint process for the public/consumers/whanau
Yours faithfully,
Anatoly
From: hnzOIA
Health New Zealand
Tēnā koe,
Thank you for contacting Te Whatu Ora, Health NZ. This is an automatic
reply to confirm that we have received your email. Depending on the
nature of your request you may not receive a response for up to 20 working
days. We will try to respond to your query as quickly as possible.
Ngā mihi
Te Whatu Ora, Health NZ.
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From: hnzCorrespondence
Health New Zealand
Kia ora Anatoly,
Thank you for your email requesting the Te Whatu Ora complaint process for
the public, consumers and whānau.
At the link you can find publicly available information regarding how to
make a complaint or raise a concerns about potential violence, abuse,
neglect and
exploitation: [1]https://www.tewhatuora.govt.nz/whats-hap...
However, if your complaint concerns an incident specific to a region,
please contact our [2][email address] with further
details such as full name, area, NHI number etc, so that we can direct
your correspondence to the appropriate area,
Ngā mihi nui
Te Whatu Ora – Health New Zealand
TeWhatuOra.govt.nz
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From: Anatoly
Dear hnzCorrespondence,
And if i wanted to complain about treatment from "head office" or Te Whatu Ora (as a whole), not at a regional level. (national positions).
Yours sincerely,
Anatoly
From: hnzCorrespondence
Health New Zealand
Kia ora Anatoly,
You may wish to make a complaint to the Office of the Health and Disability Commissioner. Contact details can be found here: http://www.hdc.org.nz/.
If you require more support navigating the complaints process, the following organisations can help.
• Health and Disability Advocacy: Free Phone: 0800 55 50 50; fax: 0800 2787 7678; or email: [email address]
• Health and Disability Commissioner: Free Phone: 0800 11 22 33 visit their website at: http://www.hdc.org.nz/
Ngā mihi
Te Whatu Ora Ministerial Team
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From: Anatoly
Dear hnzCorrespondence,
I dont want to take my complaint to an external provider, I want to complain directly to Te Whatu Ora.
The HDC code is clear regarding the complaint process, why do you not follow the code ?
Yours sincerely,
Anatoly
From: hnzCorrespondence
Health New Zealand
Kia ora Anatoly,
Thank you for your email requesting the Te Whatu Ora complaint process for
the public, consumers and whānau.
At the link you can find publicly available information regarding how to
make a complaint or raise a concerns about potential violence, abuse,
neglect and
exploitation: [1]https://www.tewhatuora.govt.nz/whats-hap...
However, if your complaint concerns an incident specific to a region,
please contact us directly [2][email address] with
further details such as full name, area, NHI number etc, so that we can
direct your correspondence to the appropriate area.
Ngā mihi nui
Te Whatu Ora – Health New Zealand
TeWhatuOra.govt.nz
show quoted sections
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