Dear Ministry of Business, Innovation & Employment,

Background: INZ made two mistake for my skilled migrant application, making me waiting more than 11 months for the NSC: 1. Forgot to ask for 1209 form; 2. IT system failed to send through NSC to NZSIS, but the INZ manager insisted on INZ cannot escalate the NSC even they made mistake and INZ also cannot follow-up the NSC even it go over 6 months.

Based on this context, I would like to request under the Official Information Request the following:

Q1: I noticed that Ministerial Services Team mentioned that 'There is no timeframe for when INZ will request an escalation for third-party checks as escalations are considered on case-by-case basis. INZ does however send weekly follow-ups to the agency conducting NSC checks for applications that meet the following criteria:
-Temporary visa – pending for 8+ working days; -Residence/Permanent Resident visa – pending for 6+ months', is that means that for INZ has the responsibility to follow-up those NSC request over 6 months? And how can I know INZ has done that?

Q2: When INZ made two mistakes, one is human error and the other is IT error, which cause significant delay for the application. What will INZ do to solve these issues? And should the escalation for NSC be considered in this case?

Q3: Why INZ manager give different response compared to the Ministerial Services Team: the manager insisted on INZ cannot do anything for the delay even follow-up with the third party or escalate the check.

Yours faithfully,
Mr Zhang