Dear Accident Compensation Corporation,

Dispute Resolution Services Limited changed its name to Fairway Resolution Limited. Published at the Fairway Resolution Limited website is the following statement; " While ACC matters are still a substantial part of our business, we are now an independent, Crown-owned company."

When Fairway Resolution Limited was Dispute Resolution Services Limited it printed a publication titled "Reviewers' Training Manual" (colloquially referred to as the Reviewers Handbook).

I am requesting that you provide me with a copy of the current reviewers training manual used by Fairway Resolution Limited. This information request can be satisfied by your organisation directing me to a world-wide-web link where I can download and print the information myself. If, however, Fairway Resolution Limited has not amended the Dispute Resolution Services Limited "Reviewers' Training Manual", and the same rules apply as those published in the 6 July 2006 issue of the aforementioned

I also want to ask why this information is not freely and publicly available since Fairway Resolution Limited is a "Crown-owned company" and not a private enterprise? Many hundreds, if not thousands, of people are subject to the rules contained in the Fairway Resolution Limited reviewers' training manual, and I see no good cause or reason for not disseminating this information (and without the public having to request it like I am needing to do here). Thus I need to ask too why this information is not published at the Fairway Resolution Limited website seeing as Accident Compensation Corporation claimants need to abide by the rules contained in the Fairway Resolution Limited reviewers' training manual?

Yours faithfully,

Lee M.