Request for a copy of Fairway Resolution Limited's current Reviewers Training Manual/s

David Lawson made this Official Information request to FairWay Resolution Limited

The request was successful.

From: David Lawson

Dear Rebecca Lee-FairWay Resolution Limited's Privacy Officer,

I have forwarded to your FairWay Resolution Limited email address this evening a copy of the old DRSL Reviewers Training Manual.

I am writing to respectfully request under the Official Information Act, that FairWay Resolution Limited provide to me by way of your response through the FYI website, or to my personal email address from which I have forwarded the copy of the referred DRSL Reviewers Training Manual from, a copy of FairWay Resolution Limited's current Reviewers Training Manual, and any previous copies that may have been in existence between March 2015 and present.

I understand that this is a readily available document at FairWay Resolution Limited which has been supplied to other ACC claimants in the recent past and therefore respectfully request that this official document be be made available to me under urgency within the next seven days.

I thank you for your time and assistance.

Yours faithfully,

David Lawson

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From: Rebecca Lee
FairWay Resolution Limited


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Attachment Letter 12 October 2016.pdf
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Dear Mr Lawson

 

I write further to your request for information made 10 October 2016,
please find our letter of acknowledgement attached.

 

Yours sincerely

 

Rebecca Lee

Complaints Investigation and Privacy Officer

     

[1]www.fairwayresolution.com

 

[2]Facebook_LIKE[3]Twitter_FOLLOW  [4]Google-plus-icon  [5]InBug-16px_0

 

FairWay Resolution Limited  Tā te Hinengaro Tōkeke Whakatau

PO Box 841, Christchurch 8140. 16 Southwark Street, Christchurch 8011

 

 

[6]FairWay_portrait_strapline_32mm

 

 

 

Privacy Notice: Because it is important to you, privacy is central to our
values. We are committed to providing services in an ethical manner.
Personal information of applicants, claimants, complainants, employees and
business partners is processed and held in order to provide the highest
level of service. Go to http://www.fairwayresolution.com/privacy... to
view our full privacy policy and notice or email us at
[FairWay Resolution Limited request email] for further information.

References

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1. http://www.fairwayresolution.com/
2. https://www.facebook.com/FairWay.Resolut...
3. https://twitter.com/FairWayresolve
4. https://plus.google.com/1079445054076460...
5. http://www.linkedin.com/company/fairway-...

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From: David Lawson

Dear Rebecca Lee,

Thank you for your reply.

The old DSRL reviewers training manual provides strong documented support, that 2 FairWay Reviewers breached my rights to be able to receive natural justice through their handling of recent review cases and the lead up to these cases.

One of these reviewers has been appointed to reviews scheduled in November 2016. The urgency is required for the following reasons;

1. The official documentation requested is readily held and available at FairWay Resolution Limited,
2. It has recently been supplied to other claimants by FairWay Resolution Limited,
3. I require copies of any and all the FairWay Resolution Reviewers training manuals between the period that my review application's were lodged with FairWay Resolution Limited (March 2015) and current to establish the manner that review hearings are expected to be held in together with the a reviewers obligations and training expectations so as to be able to compare with the DSRL reviewers training manual.
4. Following being provided with the information requested then I will be able to address the November 2016 reviewer's previous breaches of my rights to receive natural justice in an informed and timely manner prior to the pending reviews being heard.

While I am happy for the official documentation to be sent to my personal email address which you are familiar with, I would appreciate you confirming by return response through the FYI site your acceptance of providing the official documentation to me under urgency and in the timeframe requested, together with confirmation through FYI on the date that the PDF copy/ies have been sent to my personal email address by yourself or a representative of FairWay Resolution Limited.

I look forward to receiving copies of the official documentation under urgency in the timeframe requested and thank you for your assistance.

Yours sincerely,

David Lawson

Link to this

From: Rebecca Lee
FairWay Resolution Limited


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Attachment Letter of Response to Mr Lawson 19 October 2016.pdf
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Attachment Reviewers Training Manual Mar 2015.pdf
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Dear Mr Lawson

 

I write further to our previous email contact regarding your request for
information. Please find attached response from Mr Rhys West.

 

Yours sincerely

 

Rebecca Lee

Complaints Investigation and Privacy Officer

     

[1]www.fairwayresolution.com

 

[2]Facebook_LIKE[3]Twitter_FOLLOW  [4]Google-plus-icon  [5]InBug-16px_0

 

FairWay Resolution Limited  Tā te Hinengaro Tōkeke Whakatau

PO Box 841, Christchurch 8140. 16 Southwark Street, Christchurch 8011

 

 

[6]FairWay_portrait_strapline_32mm

 

 

 

Privacy Notice: Because it is important to you, privacy is central to our
values. We are committed to providing services in an ethical manner.
Personal information of applicants, claimants, complainants, employees and
business partners is processed and held in order to provide the highest
level of service. Go to http://www.fairwayresolution.com/privacy... to
view our full privacy policy and notice or email us at
[FairWay Resolution Limited request email] for further information.

References

Visible links
1. http://www.fairwayresolution.com/
2. https://www.facebook.com/FairWay.Resolut...
3. https://twitter.com/FairWayresolve
4. https://plus.google.com/1079445054076460...
5. http://www.linkedin.com/company/fairway-...

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