Kia ora

 

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Kia ora

Please find attached our response to your official information request
dated 9 October 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

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Ngā mihi

Sara Freitag (she/her)
Acting Manager | OIA Services

' 027 973 7330
* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
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------------------- Original Message -------------------
From: AS Van Wey <[FOI #24366 email]>;
Received: Mon Oct 09 2023 13:35:07 GMT+1300 (New Zealand Daylight Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Free ACC Advocacy Services

[You don't often get email from
[FOI #24366 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

According to the ACC and MBIE Briefing Paper: update on the response to
the
Miriam Dean Review and next phase of work to improve disputes performance
(12 December 2018):

10(b) Finish implementing the remaining Miriam Dean work - procuring a
Navigation Service that will advocate on behalf of ACC claimants.
23. ACC is funding a free independent service which advocates, supports
and prepares claimants to dispute or review an ACC decision. The
navigation service will be capable of advocating for claimant’s interests,
assisting them to raise complaints or disputes where appropriate, and
support them to prepare effectively for a review hearing if required.
“Navigation” also captures all the functions which the services may
provide in the absence of a dispute, such as assisting claimants to access
entitlements and engage confidently with ACC in the future.
44. ACC is finalising the model for the Navigation Service, which will be
complementary to independent review provider services. A competitive
tender process is planned to commence by the end of 2018. We expect the
Navigation Service to be up and running in 2018/19 and see about 4,000
claimants per year, approximately four times the current number of
claimants accessing ACC-funded advocacy services. The service will have a
focus on accessibility to people of diverse cultural backgrounds,
particularly Māori claimants, as well as people with different abilities
and needs. The tender process will be aligned with the tender process for
independent dispute resolution services.

Access to representation  (p 15)
 ACC is funding a free independent navigation service to support
claimants to dispute or review a decision. The service will be capable of
advocating for claimants’ interests; assisting them to raise complaints or
disputes where appropriate, and supporting them to prepare effectively for
a review
hearing if required.

Please note, the contract ACC provided to me in OIA response GOV-027543,
which was the contract between ACC's and Te Ahi Kaahe (a navigation
service, according to ACC's website) states on p 8:
"The Provider will not take on the role of advocate for, or provide legal
representation to, the ACC Kiritaki."

This would imply that none of the ACC funded Navigation Services provide
"advocacy" as envisioned and as stated in ACC's report to MBIE. Thus, who
provides ACC funded advocate services?

Please provide me with the complete list of free independent services
which provides services that is capable of "advocating for claimant’s
interests, assisting them to raise complaints or disputes where
appropriate, and support them to prepare effectively for a review hearing
if required."

Please provide me with copies of the contracts between ACC and the service
organizations who provide free advocate services funded by ACC.

Please provide all information, rules, regulations, policies, internal
memos, rules, and government responses regarding the "free advocate
services" that ACC funds, and the function of the ACC funded advocates.

Yours faithfully,

AS Van Wey

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