16 October 2023
AS Van Wey
[FYI request #24366 email]
Kia ora
Your Official Information Act request, reference: GOV-028271
Thank you for your email of 9 October 2023, asking for the following information under the Official
Information Act 1982 (the Act):
- the complete list of free independent services.
- copies of the contracts between ACC and the service organizations who provide free
advocate services funded by ACC. - all information, rules, regulations, policies, internal memos, rules, and government
responses regarding the "free advocate services" that ACC funds, and the function of the
ACC funded advocates.
Navigation Services
We interpreted your request as being information about Navigation Services. This can be found on our
website
at https://www.acc.co.nz/im-injured/resolve-an-issue/navigation-services/. The Navigation Service was set up to give the public free, independent advice or guidance if they find the
ACC system difficult to navigate. They can provide advice to clients on how to raise complaints or disputes,
and provide advice for preparing for a review. They can also attend review hearings as a support person,
and support the lodgement of reviews. However, they cannot do so in a legal capacity, such as writing
review submissions and advocating for them at review.
For a copy of the contract, please refer to our response GOV-027543 from 28 September, which applies to
all Navigation Service providers.
All information, rules, regulations, policies, internal memos, rules, and government responses
Under section 12(2) of the Act, the official information requested shall be specified with due particularity in
the request. After internal consultation regarding this question, we are unable to provide a response, as it
is not clear what information is being requested. If you would like to submit a clarified request you can do
so by emailing us at
[email address].
However, there is publicly available information about Navigation Services which may interest you:
•
https://www.acc.co.nz/newsroom/stories/first-members-appointed-to-kaupapa-maori-health-
services-panel/
•
https://www.acc.co.nz/newsroom/stories/new-service-launches-to-support-maori/
•
https://www.acc.co.nz/assets/general/c05af1a6b0/navigation-service-aide-memoire.pdf
•
https://www.acc.co.nz/assets/general/729f257fc6/navigation-service-advocacy-service-a3s.pdf
•
https://www.acc.co.nz/assets/oia-responses/review-and-researches-about-navigation-services-oia-
response-GOV-018308.pdf
GOV-028271 Page 1 of 2
If you have any questions about this response, please get in touch
You can email me at
[email address]. If you are not happy with this response, you can also
contact the Ombudsman
via [email address] or by phoning 0800 802 602. Information
about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Sara Freitag
Acting Manager Official Information Act Services
Government Engagement
GOV-028271 Page 2 of 2
Document Outline
