Printed from https://fyi.org.nz/request/23872-official-information-act-request-reference-gov-016584 on April 28, 2024 04:09

Official Information Act request, reference: GOV-016584

Paul White made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: Paul White

Dear Accident Compensation Corporation,

In the above mentioned OIA request, published on ACC’s web site, “https://www.acc.co.nz/assets/oia-respons...

I seek information in relation to the exemptions referred to in the following comments;

- “Recording and retention of phone calls.
ACC uses a recording platform to capture some calls and in doing so acts in accordance with the Privacy Act 2020 and the Public Records Act 2005. Calls to some departments are exempt from being recorded, including calls to the Sensitive claims department and Te Ara Tika”.

I can understand to a degree the exemption in relation to Sensitive claims, However I fail to understand that an exemption is given to Te Ara Tika unit. Its this information I request,

- why does Te Ara Tika get exempt from recording calls?, (when such exemption may disadvantage a client in challenging the accuracy of recorded comments or to not record any comments in the Contact notes)

I seek this information to help consider whether the exemptions may be in conflict with The Convention on the Rights of Persons with Disabilities

I am a NZ Citizen, a Permanent Resident and currently in NZ.

Yours faithfully,

Paul White

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From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due

 

In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.

 

The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
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hear from you, we will assume that you do not require staff names.

 

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Ngâ mihi,

Government Engagement Team

 

Government Engagement, ACC

' 0800 101 996
* Box 242, Wellington 6011

[6]www.acc.co.nz

 

 

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References

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2. http://www.acc.co.nz/
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From: Government Services
Accident Compensation Corporation

Attachment GOV 027218 Response.pdf
298K Download View as HTML

Kia ora Paul

Please find attached our response to your official information request
dated 17 August 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi

Sara Freitag (she/her)
Acting Manager | OIA Services

' 027 973 7330
* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

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AS Van Wey (Account suspended) left an annotation ()

Can anyone explain what ACC's Te Ara Tika is? It certainly is not the same as the "Sensitive Claims" unit as implied by ACC's response.

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M.R.M. left an annotation ()

Never, ever, rely on any NZ government agency recording the content of telephone calls you make to them. I bought a good quality Philips dictaphone recorder and used it during each and every conversation with the ACC. I never told them I was making a recording as they don't tell you when they're making their recordings. It turned out to be the best money I'd ever spent as irrrefutable evidence was able to be produced when ACC lied, blatantly, about what their employee had said.

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