Kia ora Aaron,

Thank you for your enquiry.

I have passed your enquiry on to the team that manages OIA requests, and they will be in touch in due course.

Ngā mihi

Te Toihau Hauora, Hauātanga |Office of the Health and Disability Commissioner
PO Box 245, Wellington 6140
Level 8, SAS House, 89 The Terrace, Wellington 6011 |Phone: 0800 11 22 33

-----Original Message-----
From: Aaron Goodwin <[FOI #23503 email]>
Sent: Sunday, July 16, 2023 4:44 AM
To: HDC <[Health and Disability Commissioner request email]>
Subject: Official Information request - Trends and correlations in patient complaints

[You don't often get email from [FOI #23503 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear Health and Disability Commissioner,

With regard to complaints about treatment in public hospitals only, I am seeking your assistance in helping to establish whether or not there has been an increase in patient complaints regarding bullying, discrimination, and negligence since the time that public hospitals started limiting the number of chaperones, family members, and other support persons patients are allowed to have with them during provider-patient interactions.

I think it appropriate to set the start date for the information I require as the beginning of the first Covid-19 lockdown, continuing through until the filing of this OIA request. This is reasonable because the vast majority of hospitals have maintained the same or similar degree of visitor restrictions until the time of writing this OIA request.

Rationale:
Since becoming the victim of medical negligence and the target of bullying by certain doctors from Christchurch public hospital since making my dissatisfaction known, I have started networking with other New Zealanders who have experienced the same or similar ill-treatment. A trend we're noticing is that bullying and negligence seems to be experienced by patients more frequently when they are alone and vulnerable - with no or limited support people around them. This is in contrast to experiencing a higher level of professionalism and respect when flanked by support persons such as family and friends in the hospital setting.

I am trying to ascertain whether or not unprofessional conduct and negligence on the part of nurses, doctors, and reception staff is more common when patients are isolated from their support networks (read witnesses).

Yours faithfully,
Aaron Goodwin

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #23503 email]

Is [Health and Disability Commissioner request email] the wrong address for Official Information requests to Health and Disability Commissioner? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Please notify the sender immediately by e-mail if you received this e-mail by mistake and delete this from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing, or taking any action in reliance on the contents of this information is strictly prohibited.

hide quoted sections

Dear Mr Goodwin,

 

Please find our response attached.

 

Regards

 

Dr Craig Goodwillie  

Senior OIA Advisor

Te Toihau Hauora, Hauatanga | Office of the Health and Disability
Commissioner
PO Box 245, Wellington 6140 │ Level 8, SAS House, 89 The Terrace,
Wellington 6011
DDI (04) 494 7914

Please consider the environment before printing this email

 

Please notify the sender immediately by e-mail if you received this e-mail
by mistake and delete this from your system. If you are not the intended
recipient, you are notified that disclosing, copying, distributing, or
taking any action in reliance on the contents of this information is
strictly prohibited.