Printed from https://fyi.org.nz/request/23295-te-whatu-ora-new-zealand?unfold=1 on May 28, 2026 09:02

Te Whatu Ora New Zealand

[User 113231 name] made this Official Information request to Health New Zealand

The request was successful.

From: [User 113231 name]

Dear Health New Zealand,

I'd like to request ALL information in regards to the Te Whatu Ora New Zealand complaints policy which is for Counties Manukau Health. The Te Whatu Ora New Zealand website
https://www.countiesmanukau.health.nz/co...
only gives information on how to lodge a complaint.

I'm specifically interested in the complaints policy for Counties Manukau Health within the Counties Manukau region which explains how the life cycle of a complaint, in how a complaint is managed by the Middlemore Feedback Complaints Team, in conjunction with other departments/services and all processes/procedures that the Middlemore Feedback Complaints Team are responsible for.

There isn't a downloadable copy available on the Te Whatu Ora New Zealand website.

I'd like to request for ALL information regarding the complaints policy and processes in the navigation and management of complaints, which is the most recent and relevant policy.

Yours faithfully,

[User 113231 name] [User 113231 name]

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From: hnzOIA
Health New Zealand

Tēnā koe, 

 

Thank you for contacting Te Whatu Ora, Health NZ. This is an automatic
reply to confirm that we have received your email.  Depending on the
nature of your request you may not receive a response for up to 20 working
days.  We will try to respond to your query as quickly as possible.

s information that is identified to be of general public interest, the
response may also be published on our website. If we e response to your
OIA request, all personal information, including your name and contact
details will be removed.

 

Ngā mihi

 

Te Whatu Ora, Health NZ.

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From: [User 113231 name]

Dear hnzOIA,

Thankyou very much for your prompt response.

Yours sincerely,

[User 113231 name] [User 113231 name]

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