Printed from https://fyi.org.nz/request/23295-te-whatu-ora-new-zealand?unfold=1 on November 24, 2024 01:04

Te Whatu Ora New Zealand

Sarah made this Official Information request to Health New Zealand

The request was successful.

From: Sarah

Dear Health New Zealand,

I'd like to request ALL information in regards to the Te Whatu Ora New Zealand complaints policy which is for Counties Manukau Health. The Te Whatu Ora New Zealand website
https://www.countiesmanukau.health.nz/co...
only gives information on how to lodge a complaint.

I'm specifically interested in the complaints policy for Counties Manukau Health within the Counties Manukau region which explains how the life cycle of a complaint, in how a complaint is managed by the Middlemore Feedback Complaints Team, in conjunction with other departments/services and all processes/procedures that the Middlemore Feedback Complaints Team are responsible for.

There isn't a downloadable copy available on the Te Whatu Ora New Zealand website.

I'd like to request for ALL information regarding the complaints policy and processes in the navigation and management of complaints, which is the most recent and relevant policy.

Yours faithfully,

Sarah Brodrick

Link to this

From: hnzOIA
Health New Zealand

Tēnā koe, 

 

Thank you for contacting Te Whatu Ora, Health NZ. This is an automatic
reply to confirm that we have received your email.  Depending on the
nature of your request you may not receive a response for up to 20 working
days.  We will try to respond to your query as quickly as possible.

s information that is identified to be of general public interest, the
response may also be published on our website. If we e response to your
OIA request, all personal information, including your name and contact
details will be removed.

 

Ngā mihi

 

Te Whatu Ora, Health NZ.

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From: hnzOIA
Health New Zealand

Attachment image.png
175K Download

Attachment OIA HNZ00024001 Complaints process FINAL.pdf
534K Download View as HTML

Attachment Consumer Related Complaints and Feedback Policy.pdf
197K Download View as HTML

Attachment Complaints Resolution and Management and Patient Feedback Procedure.pdf
310K Download View as HTML

Kia ora Sarah,
 
Thank you for your request for information regarding Te Whatu Ora Counties
Manukau complaints policy on 9 May 2023. Please find attached our response
to your request.
 
If you have any questions, please get in touch at
[1][Health New Zealand request email].
 
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
 
Ngâ mihi
 
OIA Team
Government Services 
 
Email: [3][Health New Zealand request email]

Te Whatu Ora – Health New Zealand
[4]TeWhatuOra.govt.nz

****************************************************************************
Statement of confidentiality: This e-mail message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege.
If you are not the intended recipient, do not read, use, disseminate,
distribute or copy this message or attachments.
If you have received this message in error, please notify the sender
immediately and delete this message.
****************************************************************************

References

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1. mailto:[Health New Zealand request email]
2. file:///tmp/foiextract20230717-104-5nexbd#
3. mailto:[Health New Zealand request email]
4. http://scanmail.trustwave.com/?c=15517&a...

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From: Sarah

Dear hnzOIA,

Thankyou very much for your prompt response.

Yours sincerely,

Sarah Brodrick

Link to this

Things to do with this request

Anyone:
Health New Zealand only: