Kia ora

 

We are unable to respond to your request. In order to respond, we will
need to have a request that specifies what information you require with
due particularity. Please provide details about the communication failure
you believe happened including  what the nature of the communications
failure was. The more detail you can provide, the more likely it will be
that we can identify the information you are asking for.

 

You will also need to provide sufficient information so that we can be
satisfied that you are entitled to make an Official Information Act
request. You are welcome to send this to our inbox rather than via the FYI
website if you prefer. Information about who can make an Official
Information Act request is available on the Ombudsman's website.
[1]https://www.ombudsman.parliament.nz/what...
Please provide evidence of your identity and that you are:

o a New Zealand citizen or permanent resident
o actually present in New Zealand, or
o a body corporate (like a company) that is incorporated or that has a
place of business in New Zealand.

 

Here is a  link to a guide from the Office of the Ombudsman that you may
find useful; [2]Making official information requests - A guide for
requesters.pdf (ombudsman.parliament.nz)

 

We look forward to hearing from you

 

 

Information Requests Team

 

National Headquarters, Level 7, Spark Building, Willis Street, Wellington

PO Box 2133, Wellington 6140

 

 

[3][FENZ request email]

[4]www.fireandemergency.nz

 

 

 

 

-----Original Message-----
From: Mr R. <[FYI request #22680 email]>
Sent: Thursday, 4 May 2023 10:56 am
To: Official Information Requests
<[email address]>
Subject: Official Information request - Communication Failure - Auckland
3rd May

 

Dear Fire and Emergency New Zealand

 

I am writing to submit a Freedom of Information Act (FOIA) request related
to the communication failure experienced by the Fire and Emergency in
Auckland on May 3rd, 2023.

 

I would like to request all documents, reports, emails, correspondence,
meeting minutes, and other materials related to this incident.
Specifically, I am interested in information related to the cause of the
communication failure, the steps taken by Fire and Emergency to resolve
the issue, and any actions taken to prevent similar communication failures
in the future.

 

I would also like to request any audio recordings, transcripts, or other
materials related to radio or other communication between Fire and
Emergency personnel on the day of the incident.

 

If possible, please provide the requested documents and materials in an
electronic format, such as PDF or Microsoft Word.

 

Thank you for your attention to this matter.

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[5][FYI request #22680 email]

 

Is [6][FENZ request email] the wrong address
for Official Information requests to Fire and Emergency New Zealand? If
so, please contact us using this form:

[7]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

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[9][IMG][10][IMG][11][IMG][12][IMG][13][IMG][14][IMG]

--------------------------------------------------------------------------------------------------------------------
Notice:  This email and any attachments may contain information that may
be subject to an obligation of confidence or the subject of legal
privilege.
If you received it in error:
        1. Please let us know immediately by return email and then delete
the email and your reply.  
        2. You must not use, copy or disclose any of the information
contained in this email.
There is no warranty that this email is error or virus free.
If this is a private communication, it does not represent the views of the
organisation.

References

Visible links
1. https://www.ombudsman.parliament.nz/what...
2. https://www.ombudsman.parliament.nz/site...
3. mailto:[FENZ request email]
4. http://www.fireandemergency.nz/
5. mailto:[FYI request #22680 email]
6. mailto:[FENZ request email]
7. https://fyi.org.nz/change_request/new?bo...
8. https://fyi.org.nz/help/officers
9. http://www.facebook.com/fireandemergencynz
10. http://www.youtube.com/fireandemergencynz
11. http://www.twitter.com/FireEmergencyNZ
12. http://www.instagram.com/fireandemergenc...
13. http://www.linkedin.com/company/fireande...
14. http://www.fireandemergency.nz/

hide quoted sections

Kia ora

Thank you for this additional information. Are you intending to provide evidence that you are entitled to make an OIA request?

Information Requests Team

National Headquarters, Level 7, Spark Building, Willis Street, Wellington
PO Box 2133, Wellington 6140

[FENZ request email]
www.fireandemergency.nz

-----Original Message-----
From: Mr R. <[FOI #22680 email]>
Sent: Thursday, 4 May 2023 4:35 pm
To: Official Information Requests <[email address]>
Subject: RE: Official Information request - Communication Failure - Auckland 3rd May

Dear FENZ,

My understanding is that the UHF voting network went offline, and the Appliances were attempting to communicate via simplex to the communications center in Auckland using LMR Radios. However, despite sending tones, they did not receive any reply.

Furthermore, throughout the day, there were voices heard on the radio network inquiring about the situation, which were not those belonging to FENZ, this assumption of not FENZ staff is the questions were not following FENZ LMR protocol and sounded like what you would hear on UHF CB channels.

It seems that FENZ then switched back to VHF 75mhz and subsequently linked this to their UHF repeaters. However, since then, there has been a persistent and loud buzzing tone on all FENZ transmissions and communications Auckland have been having issues hearing transmissions due to "interference" I am currently hearing it as Communications Auckland dispatches job F3732326.

I am writing to request any additional information you can provide on this incident, including the cause of the network outage, steps taken to address the issue, and any updates on the status of the buzzing tone.

Thank you for your attention to this matter, and please let me know if you require any further information from me.

-----Original Message-----

Kia ora

We are unable to respond to your request. In order to respond, we will need to have a request that specifies what information you require with due particularity. Please provide details about the communication failure you believe happened including what the nature of the communications failure was. The more detail you can provide, the more likely it will be that we can identify the information you are asking for.

You will also need to provide sufficient information so that we can be satisfied that you are entitled to make an Official Information Act request. You are welcome to send this to our inbox rather than via the FYI website if you prefer. Information about who can make an Official Information Act request is available on the Ombudsman's website.
[1]https://www.ombudsman.parliament.nz/what...
Please provide evidence of your identity and that you are:

o a New Zealand citizen or permanent resident o actually present in New Zealand, or o a body corporate (like a company) that is incorporated or that has a place of business in New Zealand.

Here is a link to a guide from the Office of the Ombudsman that you may find useful; [2]Making official information requests - A guide for requesters.pdf (ombudsman.parliament.nz)

We look forward to hearing from you

Information Requests Team

National Headquarters, Level 7, Spark Building, Willis Street, Wellington

PO Box 2133, Wellington 6140

[3][FENZ request email]

[4]www.fireandemergency.nz

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #22680 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------
[https://www.fireandemergency.nz/assets/D...<http://www.facebook.com/fireandemergencynz>[https://www.fireandemergency.nz/assets/D...<http://www.youtube.com/fireandemergencynz>[https://www.fireandemergency.nz/assets/D...<http://www.twitter.com/FireEmergencyNZ>[https://www.fireandemergency.nz/assets/D...<http://www.instagram.com/fireandemergenc...>[https://www.fireandemergency.nz/assets/D...<http://www.linkedin.com/company/fireande...>[https://www.fireandemergency.nz/assets/D...<http://www.fireandemergency.nz>

--------------------------------------------------------------------------------------------------------------------
Notice: This email and any attachments may contain information that may be subject to an obligation of confidence or the subject of legal privilege.
If you received it in error:
1. Please let us know immediately by return email and then delete the email and your reply.
2. You must not use, copy or disclose any of the information contained in this email.
There is no warranty that this email is error or virus free.
If this is a private communication, it does not represent the views of the organisation.

hide quoted sections

Thank you

-----Original Message-----
From: Mr R. <[FOI #22680 email]>
Sent: Friday, 5 May 2023 11:12 am
To: Official Information Requests <[email address]>
Subject: RE: Official Information request - Communication Failure - Auckland 3rd May

Hi FENZ.

See the link below which is a redacted passport image showing I am a NZ Citizen.

https://imgur.com/a/fdEkfW1

-----Original Message-----

Kia ora

Thank you for this additional information. Are you intending to provide evidence that you are entitled to make an OIA request?

Information Requests Team

National Headquarters, Level 7, Spark Building, Willis Street, Wellington PO Box 2133, Wellington 6140

[FENZ request email]
www.fireandemergency.nz

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #22680 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------
[https://www.fireandemergency.nz/assets/D...<http://www.facebook.com/fireandemergencynz>[https://www.fireandemergency.nz/assets/D...<http://www.youtube.com/fireandemergencynz>[https://www.fireandemergency.nz/assets/D...<http://www.twitter.com/FireEmergencyNZ>[https://www.fireandemergency.nz/assets/D...<http://www.instagram.com/fireandemergenc...>[https://www.fireandemergency.nz/assets/D...<http://www.linkedin.com/company/fireande...>[https://www.fireandemergency.nz/assets/D...<http://www.fireandemergency.nz>

--------------------------------------------------------------------------------------------------------------------
Notice: This email and any attachments may contain information that may be subject to an obligation of confidence or the subject of legal privilege.
If you received it in error:
1. Please let us know immediately by return email and then delete the email and your reply.
2. You must not use, copy or disclose any of the information contained in this email.
There is no warranty that this email is error or virus free.
If this is a private communication, it does not represent the views of the organisation.

hide quoted sections

Kia ora

 

Please find attached our response to your request.

 

Ngā Mihi

 

Information Requests Team

 

National Headquarters, Level 12, 80 The Terrace

PO Box 2133, Wellington 6140

 

 

[1][FENZ request email]

[2]www.fireandemergency.nz

 

 

 

 

[3][IMG][4][IMG][5][IMG][6][IMG][7][IMG][8][IMG]

--------------------------------------------------------------------------------------------------------------------
Notice:  This email and any attachments may contain information that may
be subject to an obligation of confidence or the subject of legal
privilege.
If you received it in error:
        1. Please let us know immediately by return email and then delete
the email and your reply.  
        2. You must not use, copy or disclose any of the information
contained in this email.
There is no warranty that this email is error or virus free.
If this is a private communication, it does not represent the views of the
organisation.

References

Visible links
1. mailto:[FENZ request email]
2. http://www.fireandemergency.nz/
3. http://www.facebook.com/fireandemergencynz
4. http://www.youtube.com/fireandemergencynz
5. http://www.twitter.com/FireEmergencyNZ
6. http://www.instagram.com/fireandemergenc...
7. http://www.linkedin.com/company/fireande...
8. http://www.fireandemergency.nz/

hide quoted sections