Communication Failure - Auckland 3rd May

Mr R. made this Official Information request to Fire and Emergency New Zealand

The request was successful.

From: Mr R.

Dear Fire and Emergency New Zealand

I am writing to submit a Freedom of Information Act (FOIA) request related to the communication failure experienced by the Fire and Emergency in Auckland on May 3rd, 2023.

I would like to request all documents, reports, emails, correspondence, meeting minutes, and other materials related to this incident. Specifically, I am interested in information related to the cause of the communication failure, the steps taken by Fire and Emergency to resolve the issue, and any actions taken to prevent similar communication failures in the future.

I would also like to request any audio recordings, transcripts, or other materials related to radio or other communication between Fire and Emergency personnel on the day of the incident.

If possible, please provide the requested documents and materials in an electronic format, such as PDF or Microsoft Word.

Thank you for your attention to this matter.

Link to this

From: Official Information Requests
Fire and Emergency New Zealand


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Kia ora

 

We are unable to respond to your request. In order to respond, we will
need to have a request that specifies what information you require with
due particularity. Please provide details about the communication failure
you believe happened including  what the nature of the communications
failure was. The more detail you can provide, the more likely it will be
that we can identify the information you are asking for.

 

You will also need to provide sufficient information so that we can be
satisfied that you are entitled to make an Official Information Act
request. You are welcome to send this to our inbox rather than via the FYI
website if you prefer. Information about who can make an Official
Information Act request is available on the Ombudsman's website.
[1]https://www.ombudsman.parliament.nz/what...
Please provide evidence of your identity and that you are:

o a New Zealand citizen or permanent resident
o actually present in New Zealand, or
o a body corporate (like a company) that is incorporated or that has a
place of business in New Zealand.

 

Here is a  link to a guide from the Office of the Ombudsman that you may
find useful; [2]Making official information requests - A guide for
requesters.pdf (ombudsman.parliament.nz)

 

We look forward to hearing from you

 

 

Information Requests Team

 

National Headquarters, Level 7, Spark Building, Willis Street, Wellington

PO Box 2133, Wellington 6140

 

 

[3][FENZ request email]

[4]www.fireandemergency.nz

 

 

 

 

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Link to this

From: Mr R.

Dear FENZ,

My understanding is that the UHF voting network went offline, and the Appliances were attempting to communicate via simplex to the communications center in Auckland using LMR Radios. However, despite sending tones, they did not receive any reply.

Furthermore, throughout the day, there were voices heard on the radio network inquiring about the situation, which were not those belonging to FENZ, this assumption of not FENZ staff is the questions were not following FENZ LMR protocol and sounded like what you would hear on UHF CB channels.

It seems that FENZ then switched back to VHF 75mhz and subsequently linked this to their UHF repeaters. However, since then, there has been a persistent and loud buzzing tone on all FENZ transmissions and communications Auckland have been having issues hearing transmissions due to "interference" I am currently hearing it as Communications Auckland dispatches job F3732326.

I am writing to request any additional information you can provide on this incident, including the cause of the network outage, steps taken to address the issue, and any updates on the status of the buzzing tone.

Thank you for your attention to this matter, and please let me know if you require any further information from me.

Link to this

From: Mr R.

Please see the below audio recording uploaded to the website sndup.net
This audio recording shows the humming in place, for all transmissions, across all repeater sites for Auckland 3 & 4

http://sndup.net/jz4b

Link to this

From: Official Information Requests
Fire and Emergency New Zealand

Kia ora

Thank you for this additional information. Are you intending to provide evidence that you are entitled to make an OIA request?

Information Requests Team

National Headquarters, Level 7, Spark Building, Willis Street, Wellington
PO Box 2133, Wellington 6140

[FENZ request email]
www.fireandemergency.nz

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Link to this

From: Mr R.

Hi FENZ.

See the link below which is a redacted passport image showing I am a NZ Citizen.

https://imgur.com/a/fdEkfW1

Link to this

From: Official Information Requests
Fire and Emergency New Zealand

Link to this

From: Official Information Requests
Fire and Emergency New Zealand


Attachment image001.png
17K Download

Attachment 10825 Response to request.pdf
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Kia ora

 

Please find attached our response to your request.

 

Ngā Mihi

 

Information Requests Team

 

National Headquarters, Level 12, 80 The Terrace

PO Box 2133, Wellington 6140

 

 

[1][FENZ request email]

[2]www.fireandemergency.nz

 

 

 

 

[3][IMG][4][IMG][5][IMG][6][IMG][7][IMG][8][IMG]

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Things to do with this request

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