Tēnā koe Ens-Rationis,

Thank you for your email received 2 May 2023, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: Ens-Rationis <[FOI #22659 email]>
Sent: Tuesday, 2 May 2023 2:41 PM
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - WINZ phones calls

To the Ministry of Social Development,

Please advise as to the following:

1. Whether or not phone calls regarding personal information to WINZ Service Centres both inbound and outbound are recorded.
2. Whether or not the automatic recording of phone calls regarding personal information is limited to WINZ Contact Centres only.
3. Whether or not a WINZ client may request to be provided the phone reference number and a recording and/or transcript of a phone conversation between a client and a WINZ agent regarding personal client information at Service Centres or Contact Centres.

Thank you,

Ens-Rationis

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Tçnâ koe Ens-Rationis

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

Ngâ mihi,

 

Official and Parliamentary Information team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.

 

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------