Tēnā koe Andre,

Thank you for your email received 27 February 2023, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. 

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: Andre` <[FOI #21927 email]>
Sent: Monday, 27 February 2023 3:33 PM
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - Debt Management Policy

Dear Ministry of Social Development,

I hereby request a copy of your debt management policy

Yours faithfully,

Andre

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #21927 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

-------------------------------
This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

-------------------------------

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Kia ora Andre

 

We refer to your below request made to the Ministry of Social Development
(the Ministry) under the Official Information Act 1982 (the Act).

 

Your request is broad in scope and is likely to be refused under section
18(f) of the Act as substantial manual collation would be required to
provide the information requested.

 

As such, we suggest that you refine your request to enable us to provide
the information you are seeking. The subject of Debt management is quite
extensive and is different depending on circumstances. We recommend
refining your request, for example, by requesting whether your request
falls under one of the following categories:

 

 

o Whether this is overpayment debt (wrong rate paid)
o Whether the client is currently receiving assistance from MSD or not
o Whether this is a recoverable debt from hardship assistance
o Whether debt has been established due to fraud or other similar
scenarios
o Whether a debt established in MSD systems is decided to be recoverable
or not (or written off in some cases)
o Whether it could be in relation to court orders or attachments that
MSD may be compelled to deduct payments to recover external debt from
other agencies.

 

 

Please note that once you have refined your request, under section 15(1AA)
of the Official Information Act, the Ministry will treat your refined
request as a new request that replaces the original request. This restarts
the 20-working day response period. This is required to ensure that the
Ministry has enough time to process your request

 

If you do not refine your request, the Ministry will proceed with your
original request. Please note that this is likely to result in a refusal
of your original request.

 

Please confirm whether you agree with the refinement proposed. Please
respond to this request by Tuesday 7 March 2023.

 

Yours sincerely

 

Official and Parliamentary Information team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.

 

From: Andre` <[1][FOI #21927 email]>

Sent: Monday, 27 February 2023 3:33 PM

To: OIA_Requests (MSD) <[2][MSD request email]>

Subject: Official Information request - Debt Management Policy

 

Dear Ministry of Social Development,

 

I hereby request a copy of your debt management policy

 

Yours faithfully,

 

Andre

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[3][FOI #21927 email]

 

Is [4][MSD request email] the wrong address for Official Information
requests to Ministry of Social Development? If so, please contact us using
this form:

[5]https://aus01.safelinks.protection.outlo...

 

 

 

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

References

Visible links
1. mailto:[FOI #21927 email]
2. mailto:[MSD request email]
3. mailto:[FOI #21927 email]
4. mailto:[MSD request email]
5. https://aus01.safelinks.protection.outlo...

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Tēnā koe Andre,

Thank you for your email received 9 March 2023, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. 

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: Andre` <[FOI #21927 email]>
Sent: Thursday, 9 March 2023 3:51 pm
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Re: Ministry of Social Development | Your Official Information Act Request - Refinement

Dear OIA_Requests (MSD),

Can I make two separate requests?

Debt management policy in relation to whether a debt established in MSD systems is decided to be recoverable or not (or written off in some cases).

Debt management policy in relation to court orders or attachments that MSD may be compelled to deduct payments to recover external debt from other agencies.

Yours sincerely,

Andre`

-----Original Message-----

 

-------------------------------
This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

-------------------------------

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Tçnâ koe Andre

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

Ngâ mihi,

 

Official and Parliamentary Information team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.

 

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

Kia ora Andre,

I am writing to you regarding your request for information below. This letter is to advise you that the Ministry has received your request, however requires more time to respond to this request. In accordance with section 15(1) and 15A of the Official Information Act, the Ministry’s decision will be with you no later than 20 April 2023.

The reason for the extension is that consultations necessary to make a decision on the request are such that a proper response to the request cannot reasonably be made within the original time limit.

You have the right to seek an investigation and review by the Ombudsman of this decision. Information about how to make a complaint is available at www.ombudsman.parliament.nz or 0800 802 602.

If you wish to discuss any aspect of your request with us, including this decision, please feel free to contact [MSD request email]

I will respond to you sooner if I am able to.

Ngâ mihi,

Official and Parliamentary Information Team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whânau

-----Original Message-----
From: OIA_Requests (MSD)
Sent: Friday, 10 March 2023 9:55 am
To: [FOI #21927 email]
Subject: 20230310 Acknowledgement ANDRE

Tçnâ koe Andre,

Thank you for your email received 9 March 2023, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. 

Ngâ manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent Ko ta mâtou he whakamana tangata kia tû haumaru, kia tû kaha, kia tû motuhake

-----Original Message-----
From: Andre` <[FOI #21927 email]>
Sent: Thursday, 9 March 2023 3:51 pm
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Re: Ministry of Social Development | Your Official Information Act Request - Refinement

Dear OIA_Requests (MSD),

Can I make two separate requests?

Debt management policy in relation to whether a debt established in MSD systems is decided to be recoverable or not (or written off in some cases).

Debt management policy in relation to court orders or attachments that MSD may be compelled to deduct payments to recover external debt from other agencies.

Yours sincerely,

Andre`

-----Original Message-----

 

-------------------------------
This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

-------------------------------

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Tçnâ koe Andre’

 

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

 

Nâ mâtou noa, nâ

 

 

Official and Parliamentary Information Team   |  Ministerial and
Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whânau

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------