Tçnâ koe Sebastian,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 6 September 2022

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

-----Original Message-----
From: Sebastian <[FOI #20186 email]>
Sent: Tuesday, 9 August 2022 1:11 pm
To: OIA <[email address]>
Subject: Official Information request - Pending applications

[You don't often get email from [FOI #20186 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear Department of Internal Affairs,

Most people are keen to know why some applications are being held up to 13 months while some are being processed in 3-4 months.

1. Does the department find this justified and as part of their customer experience? If not then when will the maximum wait period come down to 3-5 months maximum.

2. Being a concerned Kiwi, I'm keen to know what is the exact criteria that some applications were being picked up out of turn while others are being held up in a miserable queue? Please share the entire criteria for public information that the automated system is looking for.

Yours faithfully,

Sebastian Acosta

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Tēnā koe Sebastian,

 

Please see attached for the response to your Official Information Act 1982
request.

 

Ngā mihi,

 

Vi Saena| Official Correspondence Advisor
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and
Operations

Te Tari Taiwhenua  The Department of Internal Affairs
7 Waterloo Quay, Wellington

[1]www.dia.govt.nz

 

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