Plan to reduce Citizenship by Grant Applications processing time.

Oleksandr Basan made this Official Information request to Department of Internal Affairs

The request was successful.

From: Oleksandr Basan

Dear Department of Internal Affairs,

Previously, the Department of Internal Affairs has mentioned an automated system multiple times as a solution to reduce citizenship by grant applications backlog, and it looks like the backlog reduction is already started.

However, it looks like automated checks are being applied to those who recently applied for citizenship. There are still many applicants waiting for citizenship to be approved for more than 13 months. Currently, the oldest applications being assessed were submitted in June 2021.

1. What the Department of Internal Affairs is planning to do to speed up applications that did not pass automated checks?
2. What the Department of Internal Affairs is planning to do to speed up applications that have been sitting in a queue for more than 12 months?
3. At this point, the Department of Internal Affairs's primary goal is to reduce a backlog of citizenship applications by processing the latest submitted applications. Does the Department of Internal Affairs give a processing priority to new applications?
4. Is there a process to push old paper applications to the new system and try to asses them with automated checks?
5. How many case officers are working on an automated checks queue, and how many are working on a failed automated checks queue?
6. How many case officers are working on applications sitting in a queue for longer than 12 months?

Yours faithfully,

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From: OIA
Department of Internal Affairs

Tçnâ koe Alexandr,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 12 September 2022

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |

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From: SDO Official Correspondence
Department of Internal Affairs

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Kia ora Alexandr


Please find attached the response to your Official Information Act


Ngā mihi


Huey Lim| Advisor Official Correspondence
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and

Te Tari Taiwhenua  The Department of Internal Affairs
7 Waterloo Quay, Wellington




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