Citizenship processing delays

Sebastian made this Official Information request to Jan Tinetti

Response to this request is long overdue. By law Jan Tinetti should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: Sebastian

Dear Jan Tinetti,

I'm raising this issue to let your know that even after two years the citizenship processing under your department is plagued with delayed processing timeframes. Every FYI to the DIA comes back with same litany of excuses and reasons. Everyone understands that there was a pandemic which caused delays but even after 2 years the processing time remains same in spite of claimed improvement of a new system , additional staff etc?

Hence I have the following two queries -

1. Holding 300K people's application as hostage for more than 15 months - Is that an achievement of the government? How does the department does not find this as a disgrace that even after 2 years they have been flogging same reasons - covid, new system, new staff? DO you think that Auckland hospital, IRD, Customs, Spark, Genesis, Vector or Auckland water can give same reasoning to deny services?

2. My own citizenship processing was under 2 months 3 years ago under a older system - now it is with 15 months under the new system. Is that an improvement now? How much taxpayer money was wasted on this system and how was that deemed as a satisfactory performance for the department?

DIA is providing flimsy reasoning for the delays now - can the real facts and figures please come out?

Yours faithfully,

Sebastian

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From: J Tinetti (MIN)
Jan Tinetti

On behalf of Hon Jan Tinetti thank you for your email. We consider all
correspondence important, and the fact that you have taken the time to
write in is appreciated.

 

Please note that Minister Tinetti is currently experiencing a high volume
of correspondence.

We have received your email, and it is now being processed by this office.
However if your email falls outside of the Minister’s portfolio
responsibilities, we may transfer it to another appropriate Ministerial
office.

 

If you are inviting the Minister to attend an event you are organising,
our office will be in touch shortly.

If the matter is urgent, please feel free to contact Nick Davies on 04 817
8730 or [email address]

 

If your email expresses a personal view, it will be noted.

 

Nâku noa, nâ

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From: J Tinetti (MIN)
Jan Tinetti

OIA-2022-015

Dear Sebastian,

On behalf of Hon Jan Tinetti, Minister of Internal Affairs, thank you for your email in which you submitted an Official Information Act request.

Minister Tinetti is considering your request in accordance with the Act, and will respond in due course.

Kind regards,

Nick Davies | Private Secretary - Executive Support
4.1L, Executive Wing, Private Bag 18041, Wellington 6160, New Zealand

Office of Hon Jan Tinetti MP, Minister of Internal Affairs, Minister for Women, Associate Minister of Education

Email disclaimer:
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From: Jean Houlihan

Dear Sabastian

Thank you for your Official Information Act (the Act) request dated 14 March 2022 , for information regarding Citizenship processing delays

This email is to advise you that we have transferred your request to the Department of Internal Affairs (the Department), as the information you seek is not held by the Minister of Internal Affairs but is believed to be held by, and is more closely connected to, the functions of the Department.

In these circumstances, we are required by section 14 of the Act to transfer your request.

The Department will be in contact with you concerning your request. Should you have any questions regarding your request you can contact the Department directly at [email address]

Ngâ mihi

Jean Houlihan | Private Secretary (Internal Affairs)
Office of Hon Jan Tinetti MP, Minister of Internal Affairs, Minister for Women, Associate Minister of Education

This email communication is confidential between the sender and the recipient. The intended recipient may not distribute it without the permission of the sender. If this email is received in error, it remains confidential and you may not copy, retain or distribute it in any manner. Please notify the sender immediately and erase all copies of the message and all attachments. Thank you.

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From: OIA

Kia ora Sebastian,

Thank you for your Official Information Act request, which was transferred from the Minister of Internal Affairs to the Department of Internal Affairs on 15 March 2022 (included in train).

As the Department is already working on a similar departmental request for you (OIA2122-0628), both requests have been consolidated.

The Department will provide its response as soon as practicable and by no later than 11 April 2022, as previously advised.

Nâku noa, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

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From: Sebastian

Dear OIA,

I want to know who is the minister responsible for Department of Internal Affairs? Is the PM or Jan?
I want to raise this issue with the right authority to know who is responsible for this horrendous scandal in Department of Internal Affairs.

Yours sincerely,

Sebastian

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From: OIA

Mōrena Sebastian,

The Minister of Internal Affairs is currently Hon. Jan Tinetti. Hon. Tinetti has held this Ministerial portfolio since 6 November 2020.

If your area of concern relates to an operational matter such as the processing of citizenship applications, the issuing of traffic infringements, the payment of support payments, please be aware that the Minister overseeing that portfolio may transfer your request to the associated agency for response, as operational matters fall under the responsibility of the agency rather than the Minister.

If you are concerned with any aspect of an agency's functioning, and consider that it is operating in a way that does not align with law, fairness or natural justice, you are able to lodge a complaint with the Ombudsman under the Ombudsmen Act 1975. This Act empowers the Ombudsman to investigate any activity by public service agencies if he deems it necessary.

You also asked about the Prime Minister. The Prime Minister, in addition to her duties as the Prime Minister, also holds the following Ministerial portfolios: National Security and Intelligence; Child Poverty Reduction; Ministerial Services; and Arts, Culture and Heritage. She does not oversee the Internal Affairs portfolio.

Nāku noa, nā

Michelle Reed (she/her)  
Kaitohutohu Ārahi, te Ture Pārongo Ōkawa | Lead Advisor Official Correspondence 
Te Urūngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

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Things to do with this request

Anyone:
Jan Tinetti only: