Tēnā koe T Barnett,

 

Thank you for your email received 11 October 2021, under the Official
Information Act 1982. Your request has been forwarded to the appropriate
officials at National Office to respond. 

 

The Ministry is focussing its resources on supporting New Zealanders
through COVID-19 by administering welfare support during this
unprecedented time.  Resources within our business units, where
information for OIA requests is drawn from, is limited or unavailable. 
Staff have been redeployed to assist the frontline with the processing of
welfare payments. As such, there may be a delay in you receiving a
response from the Ministry.

 

Thank you for your patience and understanding during this time. 

 

Ngā manaakitanga,

 

Official and Parliamentary Information Team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū
motuhake

 

 

 

-----Original Message-----

From: T Barnett <[1][FOI #17132 email]>

Sent: Monday, 11 October 2021 4:34 pm

To: OIA_Requests (MSD) <[2][MSD request email]>

Subject: Official Information request - Call wait Time

 

Dear Ministry of Social Development,

 

I am a New Zealand citizen and reside in New Zealand

 

Under the OIA, I request a copy of the following

 

A copy of the stats regarding average wait times for this year (when
calling MSD)  and what MSD regards as an acceptable wait time.

 

Yours faithfully,

 

T Barnett

 

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------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

References

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1. mailto:[FOI #17132 email]
2. mailto:[MSD request email]

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Tçnâ koe T Barnett,

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

 

Nâ mâtou noa, nâ

 

Official and Parliamentary Information Team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.

 

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------