Address for Service
Jo made this Official Information request to Auckland Transport
Response to this request is long overdue. By law Auckland Transport should have responded by now (details and exceptions). The requester can complain to the Ombudsman.
From: Jo
Dear Auckland Transport,
I received an infringement notice.
It states on the reverse "All payments, queries and correspondence regarding this infringement notice must be directed to the enforcement authority at the address shown on this notice".
However, there is no address on the notice.
Therefore, could you please provide Auckland Transports address for service so that I can make payment. Schedule 4 of the relevant legislative instrument requires you to put this on your infringement notices. Please make sure that, once you have provided me with the address, you put steps in place to provide it to all the poor b*stards you issue these notices too.
To be clear, this is a request for the address. Nothing else. I do not wish to be subjected to the same level of torture I received from your mind numbingly stupid call centre staff who did not understand this.
To be really really clear now, I am not asking what the "usual" methods of payment that "everyone else" uses. I'm looking for the address, so that I can make correct, legal and undisputed payment.
This is necessary because your website is not an acceptable method of payment to the courts.
Yours faithfully,
Jo
From: Info (AT)
Kia ora ,
We’ve started working on your case
We’re looking into it carefully and will be in touch.
You can give us more information
If you have more information you would like added to your case, simply
reply to this email leaving the subject line as it is. You can do this at
any time.
Ngā mihi
Customer Service Team
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. file:///tmp/www.at.govt.nz
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/
From: Infringements (AT)
Auckland Transport
image001.png
5K
Download
image002.png
6K
Download
image003.png
5K
Download
image004.png
48K
Download
image005.jpg
0K
Download
image006.jpg
1K
Download
image007.jpg
1K
Download
image008.jpg
1K
Download
image009.jpg
1K
Download
Dear Jo,
Thank you for your correspondence received 05-Aug-2021 regarding the
Address for Service.
Please see below ways to pay a fine.
Pay a fine
You can pay your vehicle, parking, bus lane, transit lane, harbourmaster
and public transport fines online, in person or by post.
Fine not showing online
If your fine details are not showing online, it may be because the fine
was issued within the last 24 hours. Please try again later today or
tomorrow. If the problem persists, please [1]contact us.
--------------------------------------------------------------------------
[2]Pay your fine online now
Pay online with credit or debit card
Pay with Visa or Mastercard credit or debit card. No fees apply.
[3]mastercard and visa
Pay online with Account2Account
Pay online with our secure third party direct bank transfer
Account2Account. No fees apply.
Available for these banks: ANZ, ASB, BNZ, KiwiBank, TSB, Westpac.
Read [4]how it works
[5]account 2 account
Pay online in four instalments with Zip
Pay in four equal instalments over six weeks using Zip. No interest or
fees.
Once you have entered your infringement details, select Zip as your
payment method. Then you can create a Zip account if you don’t already
have one, or log in to your existing Zip account. Payments are made with
the credit or debit card added to your Zip account.
The first payment is processed immediately, and the remaining payments are
made fortnightly at 2 weeks, 4 weeks and 6 weeks after the first payment
is made.
Read the [6]instalment plan terms & conditions.
[7]ZIP
--------------------------------------------------------------------------
Pay in person
When you pay in person, please remember to take your infringement notice
with you, as it has the payment barcode printed on it.
Vehicle, parking, transit lane and bus lane fines can be paid in person
at:
o New Zealand Postshops anywhere in New Zealand.
o BNZ Auckland Branches.
Public transport and harbourmaster fines can be paid in person at:
o New Zealand Postshops anywhere in New Zealand.
--------------------------------------------------------------------------
Pay by post
Throughout 2021 all major New Zealand banks will stop issuing and
accepting cheques as a method of payment.
As a result, Auckland Transport no longer accept cheques.
[8]See our other ways to pay or contact your bank for help.
Please do not post cash.
Fines & infringements
o [9]Infringement process
o [10]Query your infringement
o [11]Transfer liability of vehicle infringement
o [12]Vehicle infringements
o [13]Harbourmaster infringements
o [14]Public transport infringements
--------------------------------------------------------------------------
Contact us
Read about the [15]infringement process, or if you need further assistance
please call us:
o For vehicle, parking, bus and transit lane infringements, call 09 355
3553.
o For harbourmaster infringements, call 09 355 3553.
o For public transport infringements, call 09 366 6400.
If you have an instalment plan:
o If you have set up an instalment plan with Zip, please call Zip for
assistance 09 489 8144.
o Go to the [16]Zip website to log in to your Zip account.
Regards
Auckland Transport Parking and Compliance
[17]Description: Description: Description:
cid:image001.png@01CE6B6C.AD7885C0
[18]www.AT.govt.nz
[19]cid:image009.jpg@01D251FF.4F0F9FA0 [20]cid:image010.jpg@01D251FF.4F0F9FA0 [21]cid:image011.jpg@01D251FF.4F0F9FA0 [22]cid:image016.jpg@01D251FF.4F0F9FA0[23]cid:image017.jpg@01D251FF.4F0F9FA0
We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [24]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [25]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. Contact us
https://at.govt.nz/about-us/contact-us/
2. Pay your fine online
https://atprd-pwy-epw01.cloud.infor.com/...
4. https://www.windcave.com/merchant-ecomme...
6. Infringement instalment plan terms & conditions
https://at.govt.nz/about-us/about-this-s...
8. https://at.govt.nz/infringements-fines/p...
9. Infringement process
https://at.govt.nz/infringements-fines/i...
10. Query your infringement
https://at.govt.nz/infringements-fines/q...
11. Transfer liability of vehicle infringement
https://at.govt.nz/infringements-fines/t...
12. About vehicle infringements
https://at.govt.nz/infringements-fines/v...
13. Harbourmaster infringements
https://at.govt.nz/infringements-fines/h...
14. Public transport infringements
https://at.govt.nz/infringements-fines/p...
15. Infringement process
https://at.govt.nz/infringements-fines/i...
16. Go to Zip website to learn more or log in to your account.
https://zip.co/nz
18. http://www.at.govt.nz/
19. http://www.facebook.com/akltransport
20. https://twitter.com/akltransport
21. https://www.instagram.com/akltransport/
22. https://www.linkedin.com/company/aucklan...
23. https://www.youtube.com/user/aucklandtra...
24. https://at.govt.nz/COVID-19
25. https://covid19.govt.nz/
hide quoted sections
From: Jo
Dear Infringements (AT),
My LGOIMA request was for Auckland Transport's address, which you have FAILED to supply.
Therefore, the request remains outstanding.
Yours sincerely,
Jo
From: Infringements (AT)
Auckland Transport
Thank you for your email.
This is an automatic response to confirm that your correspondence has been
received.
Please allow 10 working days to receive notification from an infringement
adjudicator, outlining the outcome of our review. Please ensure vehicle
registration, infringement number and full owner name are provided to
ensure efficient processing.
If the final due date for payment falls prior to this 10 day period,
please contact the Auckland Transport Call Centre on 355-3553 and advise
of the situation and the urgency required in dealing with your request.
In the meantime, please do not hesitate to contact us if you require
further information or have urgent additional questions.
Kind regards
Regards
Adjudication
Auckland Transport Parking and Compliance
[1]www.AT.govt.nz
We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/
From: Infringements (AT)
Auckland Transport
Hi
Can I have your infringement number or registration number of the vehicle
Mor
-----Original Message-----
From: Jo <[FOI #16292 email]>
Sent: Wednesday, 11 August 2021 7:45 p.m.
To: Infringements (AT) <[email address]>
Subject: Re: Address for Service
Dear Infringements (AT),
My LGOIMA request was for Auckland Transport's address, which you have FAILED to supply.
Therefore, the request remains outstanding.
Yours sincerely,
Jo
-----Original Message-----
Dear Jo,
Thank you for your correspondence received 05-Aug-2021 regarding the Address for Service.
Please see below ways to pay a fine.
Pay a fine
You can pay your vehicle, parking, bus lane, transit lane, harbourmaster and public transport fines online, in person or by post.
Fine not showing online
If your fine details are not showing online, it may be because the fine was issued within the last 24 hours. Please try again later today or tomorrow. If the problem persists, please [1]contact us.
--------------------------------------------------------------------------
[2]Pay your fine online now
Pay online with credit or debit card
Pay with Visa or Mastercard credit or debit card. No fees apply.
[3]mastercard and visa
Pay online with Account2Account
Pay online with our secure third party direct bank transfer Account2Account. No fees apply.
Available for these banks: ANZ, ASB, BNZ, KiwiBank, TSB, Westpac.
Read [4]how it works
[5]account 2 account
Pay online in four instalments with Zip
Pay in four equal instalments over six weeks using Zip. No interest or fees.
Once you have entered your infringement details, select Zip as your payment method. Then you can create a Zip account if you don’t already have one, or log in to your existing Zip account. Payments are made with the credit or debit card added to your Zip account.
The first payment is processed immediately, and the remaining payments are made fortnightly at 2 weeks, 4 weeks and 6 weeks after the first payment is made.
Read the [6]instalment plan terms & conditions.
[7]ZIP
--------------------------------------------------------------------------
Pay in person
When you pay in person, please remember to take your infringement notice with you, as it has the payment barcode printed on it.
Vehicle, parking, transit lane and bus lane fines can be paid in person
at:
o New Zealand Postshops anywhere in New Zealand.
o BNZ Auckland Branches.
Public transport and harbourmaster fines can be paid in person at:
o New Zealand Postshops anywhere in New Zealand.
--------------------------------------------------------------------------
Pay by post
Throughout 2021 all major New Zealand banks will stop issuing and accepting cheques as a method of payment.
As a result, Auckland Transport no longer accept cheques.
[8]See our other ways to pay or contact your bank for help.
Please do not post cash.
Fines & infringements
o [9]Infringement process
o [10]Query your infringement
o [11]Transfer liability of vehicle infringement o [12]Vehicle infringements o [13]Harbourmaster infringements o [14]Public transport infringements
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #16292 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.com/v3/__https://fyi....
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
Important notice: The contents of this email and any attachments may be confidential and subject to legal privilege. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments; any use, disclosure or copying of this message or attachments is prohibited. Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Auckland Transport.
hide quoted sections
From: Jo
Dear Infringements (AT),
No, you may not have the infringement notice number or vehicle registration. This correspondence is being sent over a public website (fyi.org.nz) and so it is not appropriate to forward those details to you now.
In any case, I have made a simple LGOIMA request to ascertain ATs physical address for payment. The details you have requested are not relevant to that request.
It should be noted, that under the provisions of the LGOIMA, your response to this incredibly simple query is overdue.
Yours sincerely,
Jo
From: Infringements (AT)
Auckland Transport
Thank you for your email.
This is an automatic response to confirm that your correspondence has been
received.
Please allow 10 working days to receive notification from an infringement
adjudicator, outlining the outcome of our review. Please ensure vehicle
registration, infringement number and full owner name are provided to
ensure efficient processing.
If the final due date for payment falls prior to this 10 day period,
please contact the Auckland Transport Call Centre on 09 355-3553 and
advise of the situation and the urgency required in dealing with your
request.
In the meantime, please do not hesitate to contact us if you require
further information or have urgent additional questions.
Kind regards
Regards
Adjudication
Auckland Transport Parking and Compliance
[1]www.AT.govt.nz
We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this requestAct on what you've learnt
Similar requests
WOF/REGO enforcement during Covid-19
To Auckland Transport by [User 7569 name removed] (Account suspended)
All notes and correspondence relating to a fine which was allegedly issued on 11 November 2015 and has been referred to the Ministry of Justice under CRN: 16004303498
To Auckland Transport by Sarah
