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Address for Service

Jo made this Official Information request to Auckland Transport

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From: Jo

Dear Auckland Transport,

I received an infringement notice.

It states on the reverse "All payments, queries and correspondence regarding this infringement notice must be directed to the enforcement authority at the address shown on this notice".

However, there is no address on the notice.

Therefore, could you please provide Auckland Transports address for service so that I can make payment. Schedule 4 of the relevant legislative instrument requires you to put this on your infringement notices. Please make sure that, once you have provided me with the address, you put steps in place to provide it to all the poor b*stards you issue these notices too.

To be clear, this is a request for the address. Nothing else. I do not wish to be subjected to the same level of torture I received from your mind numbingly stupid call centre staff who did not understand this.

To be really really clear now, I am not asking what the "usual" methods of payment that "everyone else" uses. I'm looking for the address, so that I can make correct, legal and undisputed payment.

This is necessary because your website is not an acceptable method of payment to the courts.

Yours faithfully,

Jo

Link to this

From: Info (AT)

Kia ora  ,

 

We’ve started working on your case

We’re looking into it carefully and will be in touch. 

 

You can give us more information

If you have more information you would like added to your case, simply
reply to this email leaving the subject line as it is.  You can do this at
any time.

Ngā mihi

Customer Service Team

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[1]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.at.govt.nz
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Link to this

From: Infringements (AT)
Auckland Transport


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Dear Jo,

 

Thank you for your correspondence received 05-Aug-2021 regarding the
Address for Service.

Please see below ways to pay a fine.

 

Pay a fine

You can pay your vehicle, parking, bus lane, transit lane, harbourmaster
and public transport fines online, in person or by post. 

Fine not showing online
If your fine details are not showing online, it may be because the fine
was issued within the last 24 hours. Please try again later today or
tomorrow. If the problem persists, please [1]contact us.

 

--------------------------------------------------------------------------

[2]Pay your fine online now

Pay online with credit or debit card

Pay with Visa or Mastercard credit or debit card. No fees apply.

[3]mastercard and visa

Pay online with Account2Account

Pay online with our secure third party direct bank transfer
Account2Account. No fees apply.

Available for these banks: ANZ, ASB, BNZ, KiwiBank, TSB, Westpac.

Read [4]how it works 

[5]account 2 account

Pay online in four instalments with Zip

Pay in four equal instalments over six weeks using Zip. No interest or
fees.

Once you have entered your infringement details, select Zip as your
payment method. Then you can create a Zip account if you don’t already
have one, or log in to your existing Zip account. Payments are made with
the credit or debit card added to your Zip account.

The first payment is processed immediately, and the remaining payments are
made fortnightly at 2 weeks, 4 weeks and 6 weeks after the first payment
is made.

Read the [6]instalment plan terms & conditions.

[7]ZIP

--------------------------------------------------------------------------

Pay in person

When you pay in person, please remember to take your infringement notice
with you, as it has the payment barcode printed on it.

Vehicle, parking, transit lane and bus lane fines can be paid in person
at:

o New Zealand Postshops anywhere in New Zealand.
o BNZ Auckland Branches.

Public transport and harbourmaster fines can be paid in person at:

o New Zealand Postshops anywhere in New Zealand.

--------------------------------------------------------------------------

Pay by post

Throughout 2021 all major New Zealand banks will stop issuing and
accepting cheques as a method of payment.

As a result, Auckland Transport no longer accept cheques.

[8]See our other ways to pay or contact your bank for help.

Please do not post cash.

Fines & infringements

o [9]Infringement process
o [10]Query your infringement
o [11]Transfer liability of vehicle infringement
o [12]Vehicle infringements
o [13]Harbourmaster infringements
o [14]Public transport infringements

show quoted sections

Link to this

From: Jo

Dear Infringements (AT),

My LGOIMA request was for Auckland Transport's address, which you have FAILED to supply.

Therefore, the request remains outstanding.

Yours sincerely,

Jo

Link to this

From: Infringements (AT)
Auckland Transport



Thank you for your email.

 

This is an automatic response to confirm that your correspondence has been
received.

 

Please allow 10 working days to receive notification from an infringement
adjudicator, outlining the outcome of our review. Please ensure vehicle
registration, infringement number and full owner name are provided to
ensure efficient processing.

 

If the final due date for payment falls prior to this 10 day period,
please contact the Auckland Transport Call Centre on 355-3553 and advise
of the situation and the urgency required in dealing with your request.

 

In the meantime, please do not hesitate to contact us if you require
further information or have urgent additional questions.

 

Kind regards

 

 

Regards

 

Adjudication

Auckland Transport Parking and Compliance  

 

[1]www.AT.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Link to this

From: Infringements (AT)
Auckland Transport

Hi
Can I have your infringement number or registration number of the vehicle

Mor

show quoted sections

Link to this

From: Jo

Dear Infringements (AT),

No, you may not have the infringement notice number or vehicle registration. This correspondence is being sent over a public website (fyi.org.nz) and so it is not appropriate to forward those details to you now.

In any case, I have made a simple LGOIMA request to ascertain ATs physical address for payment. The details you have requested are not relevant to that request.

It should be noted, that under the provisions of the LGOIMA, your response to this incredibly simple query is overdue.

Yours sincerely,

Jo

Link to this

From: Infringements (AT)
Auckland Transport





Thank you for your email.

 

This is an automatic response to confirm that your correspondence has been
received.

 

Please allow 10 working days to receive notification from an infringement
adjudicator, outlining the outcome of our review. Please ensure vehicle
registration, infringement number and full owner name are provided to
ensure efficient processing.

 

If the final due date for payment falls prior to this 10 day period,
please contact the Auckland Transport Call Centre on 09 355-3553 and
advise of the situation and the urgency required in dealing with your
request.

 

In the meantime, please do not hesitate to contact us if you require
further information or have urgent additional questions.

 

Kind regards

 

 

Regards

 

Adjudication

Auckland Transport Parking and Compliance  

 

[1]www.AT.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Link to this

We don't know whether the most recent response to this request contains information or not – if you are Jo please sign in and let everyone know.

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