Kia ora Hayden,

 

Thank you for bringing this to our attention, there was an issue with the
generated email account duplicating and removing the correct one, which is
why you have not received the information.

 

We do sincerely apologise for this.

 

We aim to acknowledge every request within 24 hours of receiving it, and
your request, in our system, was processed on the same day. However, you
obviously did not receive this information and we are looking into why
this issue occurred and ways to prevent it moving forward. In the future
when requesting information if you have not had an acknowledgement within
24 hours please don’t hesitate to get in touch and follow up with us.  

 

Please see the attached information requested, along with the releasing
information letter of the original release date.

 

If you have any questions please do not hesitate to get in touch.

 

Thank you,

 

The Official Information Team

 

Ngā tai ki te Puku

143 Durham Street, PO Box 341 Tauranga 3140

PH: 07 578 7098

[1][email address]

[2]www.fireandemergency.nz

 

 

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