Hi

Thank you for contacting the New Zealand Fire Service.

If you have a fire emergency, please call 111 immediately.

For all other queries, please be advised we will respond within three
working days

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Thank you for your email.

This is to confirm that your request has been received and has been passed
on to the relevant team.

 

They will respond to you in the next two business working days.

 

Kind regards,

New Zealand Fire Service.

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Hi Will

Please find acknowledgement letter attached.

Regards

Jackie Watson
Business Services Co-ordinator
Region 1 Headquarters, 2 Poynton Terrace, Newton, Auckland 1010
PO Box 68-444, Wellesley Street, Auckland 1141

DDI:         09 354 5128
Mobile:  027 483 4014
Email:   [email address]

Hi Jackie
Can you please process this request, it involves incidents in Auckland, Wellington and Rotorua.
Many thanks!
Louise

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Please find attached acknowledgement of your recent request.

 

Thanks

 

Business Services Coordinator - OIA

 

Region 2 Headquarters

143 Durham Street, PO Box 341 Tauranga 3140

 

[1]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ
Logos:FENZ logos _Supplied to FENZ:FENZ Logos png:FENZ Logo_CMYK.png 

DDI: 07 571 7098

 

[2][email address]

[3]www.fireandemergency.nz

 

 

From: Stuart Bothwell (Fire and Emergency NZ ICTS)
[mailto:[email address]]
Sent: Friday, 1 September 2017 10:41 AM
To: Walker, Sarah <[email address]>
Subject: Ticket Update: 61320 Email Error

 

##- Please type your reply above this line -##

Hi Sarah Walker,

Please be advised that Service Request 61320 has been updated.

To add additional comments or information, please reply to this email or
click the link below:

[4]https://nzfs.zendesk.com/agent/tickets/6...

[5]Stuart Stuart Bothwell (Fire and Emergency NZ)
Bot
Sep 1, 10:41 NZST

Hi Sarah,

Called and left a voicemail again - must be just missing you :)

Please give me a buzz back when you get a moment.

Cheers,
Stuart

 

[6]Stuart Stuart Bothwell (Fire and Emergency NZ)
Bot
Sep 1, 10:10 NZST

Hi Sarah,

That will have been because I wasn't in the office yet and my
phone runs through Skype For Business on my laptop.

I'll give you a call within the hour if I can.

Cheers,
Stuart

 

[7]Sarah Sarah Walker (Fire and Emergency NZ)
Walk
Sep 1, 08:41 NZST

Private note

Hi Stuart,

Have tried calling you back, it rings once and then
disconnects...

I think you could be right about my Outlook!  My colleague who
shares the Rural account with me is back today and when he looks
at the inbox he can see the test emails, but I can't - and it
does still say "updating this folder".  I also have issues with
the screen going black when I click into this account.  I'd
mentioned this issue to Carolyn, our in-house ICT person.

You're welcome to jump on and fix it up for me when you are ready
😊

 

[8]Stuart Stuart Bothwell (Fire and Emergency NZ)
Bot
Aug 31, 13:09 NZST

Sarah,

I just tried to call and left a voicemail for you.

This might be something to do with the way your Outlook is
setup.
For example, I can see that Tayla August sent you and email at
9:37am today and you don't have it in showing below. It does
appear that your Outlook is still currently updating (see the
bottom right hand corner of your screenshot).

Give me a call on 04498 5663.

Cheers,
Stuart

 

[9]Sarah Sarah Walker (Fire and Emergency NZ)
Walk
Aug 31, 13:01 NZST

Private note

Hi Stuart,

The email from Phil is one I dragged in there from my other email
address. 

I just checked the Region 2 Rural Appliance email folder and I
can't see Roger's email at all...

​

 

[10]Stuart Stuart Bothwell (Fire and Emergency NZ)
Bot
Aug 31, 12:57 NZST

Sarah,

Replying to the e-mail should indeed change the status to open,
but it did not change it before, so that's strange. It has
certainly changed the status this time :)

- [11][email address] emailed
[12][email address] and got no bounceback
while the mail was not received 

 I can see that there is an email in the Region2Appliance
mailbox from [13][email address] which came
through at 9:10am on Wednesday, complete with an Excel
spreadsheet called "Copy of Copy of Copy of 2017-08-21 Phil
Buckland Fleet Approvals". Is this what you were looking for
or is it another email?

- [14][email address] emailed
[15][email address] and got no
bounceback while the mail was not received.

I can see that there is an email in the Region2RuralAppliance
mailbox from [16][email address] which came
through at 7:57am on Wednesday, regarding "COF for Hino
Appliance" . Is this what you were looking for or is it
another email?

Many Thanks,
Stuart

 

[17]Sarah Sarah Walker (Fire and Emergency NZ)
Walk
Aug 31, 11:53 NZST

Private note

Hi Stuart,

We all just reply to the email, which means we don't have the
ability to change the status.  I'll let my team know to click on
the link in future so we can change it.

The email addresses having the issue are:
[18][email address]
[19][email address]

Roger did send it from his internal email address, as did my
team mate Tayla.

 

[20]Stuart Stuart Bothwell (Fire and Emergency NZ)
Bot
Aug 31, 10:17 NZST

Hi Sarah,

There aren't any rules or anything on that mailbox which would
be redirecting them at all are there? Nothing appearing in the
"Junk" folder? Was Roger sending from his @fireandemergency.nz
address or an external address?

I have checked in MailMarshall and cannot see anything being
bounced from in there.

Can you advise on the addresses of all the mailboxes you
believe are having issues?

Also, can I ask that if you are replying to a message like this
directly in Zendesk, please change the status to "Open" as I am
far more likely to see it rather than if it were to remain on
"Pending" :)

Many Thanks,
Stuart Bothwell
IT Desktop Support

 

[21]Sarah Sarah Walker (Fire and Emergency NZ)
Walk
Aug 31, 09:40 NZST

Private note

Hi Stuart,

 

His email address is[22][email address]

 

I saw your test message has come through.

 

This morning I have also spoken with an internal person (Roger
Nelson) who had emailed me
at[23][email address], he also has not
received notification that the email has bounced back, but no
email has come through.

 

I have just had my workmate send a test message to both of those
accounts, plus a third one I have for P&E.  My P&E account
received the message, neither of the Appliance ones have. 

 

 

Sarah Walker

Business Services Coordinator

 

Region 2 Headquarters

143 Durham Street, PO Box 341 Tauranga 3140

 

[24]Description: Cato Server:WORK IN
PROGRESS:FENZ:FENZ_Assets:FENZ Logos:FENZ logos _Supplied to
FENZ:FENZ Logos png:FENZ Logo_CMYK.png 

DDI: 07 571 2700

 

[25]sarah,[email address]

[26]www.fireandemergency.nz

 

 

 

[27]Stuart Stuart Bothwell (Fire and Emergency NZ)
Bot
Aug 30, 09:53 NZST

Hi Sarah,

How are you?

Is the vendor receiving a particular bounceback email when
trying to send to that address? The mailbox itself appears to
be just fine.

What address is the vendor sending from?

Many Thanks,
Stuart Bothwell
IT Desktop Support

 

[28]Sarah Sarah Walker (Fire and Emergency NZ)
Walk
Aug 30, 09:17 NZST

Private note

Morning,

 

I have a supplier who has been trying to email a shared email address –[29][email address]

 

He has been trying to email since Monday afternoon.  His emails are able to come through to my other shared emails.

 

Can you please check to make sure there are no issues with the email address.

 

 

Thanks

 

 

Sarah Walker

Business Services Coordinator

 

Region 2 Headquarters

143 Durham Street, PO Box 341 Tauranga 3140

 

[30]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ Logos:FENZ logos _Supplied to FENZ:FENZ Logos
png:FENZ Logo_CMYK.png 

DDI: 07 571 2700

 

[31]sarah,[email address]

[32]www.fireandemergency.nz

 

 

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Hi Will

Please find acknowledgement letter attached.

Regards

Jackie Watson
Business Services Co-ordinator
Region 1 Headquarters, 2 Poynton Terrace, Newton, Auckland 1010
PO Box 68-444, Wellesley Street, Auckland 1141

DDI:         09 354 5128
Mobile:  027 483 4014
Email:   [email address]

show quoted sections

Please find attached acknowledgement of your recent request.

 

Thanks

 

Business Services Coordinator - OIA

 

Region 2 Headquarters

143 Durham Street, PO Box 341 Tauranga 3140

 

[1]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ
Logos:FENZ logos _Supplied to FENZ:FENZ Logos png:FENZ Logo_CMYK.png 

DDI: 07 571 7098

 

[2][email address]

[3]www.fireandemergency.nz

 

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Hi Will

Please find attached copy of report you requested.

Regards

Jackie Watson
Business Services Co-ordinator
Region 1 Headquarters, 2 Poynton Terrace, Newton, Auckland 1010
PO Box 68-444, Wellesley Street, Auckland 1141

DDI:         09 354 5128
Mobile:  027 483 4014
Email:   [email address]

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Hi Will

Please find attached copy of report you requested. Please note the address has been updated to 72 Squadron Drive from 74 Hobsonville Point Road, Hobsonville.

Regards

Jackie Watson
Business Services Co-ordinator
Region 1 Headquarters, 2 Poynton Terrace, Newton, Auckland 1010
PO Box 68-444, Wellesley Street, Auckland 1141

DDI:         09 354 5128
Mobile:  027 483 4014
Email:   [email address]

show quoted sections

Please find attached the information you recently requested.

 

 

Thanks

 

Business Services Coordinator - OIA

 

Region 2 Headquarters

143 Durham Street, PO Box 341 Tauranga 3140

 

[1]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ
Logos:FENZ logos _Supplied to FENZ:FENZ Logos png:FENZ Logo_CMYK.png 

DDI: 07 571 7098

 

[2][email address]

[3]www.fireandemergency.nz

 

 

 

 

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