Bank of china longest bank of responding to complaints

Helen Hardly made this Official Information request to Reserve Bank of New Zealand

The request was refused by Reserve Bank of New Zealand.

From: Helen Hardly

Dear Reserve Bank of New Zealand,

As per the news below

Bank of China took the longest time to resolve complaints taking an average of 19.9 days compared to the average time of 3.3 days.

https://www.nzherald.co.nz/business/reve...

I would like to know what’s RBNZ’s position toward this issue and if you have issued any further communications or directions to the Bank of China to address this issue.

I don’t think the average of 19.9 days is the right timeframe to address complaints and there must be something RBNZ can do to help this. If you haven’t done anything to the Bank of China, I would strongly suggest you to do something, for the sack of NZ bank’s public image.

Yours faithfully,

Helen Hardly

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From: RBNZ Info
Reserve Bank of New Zealand

Kia ora,

 

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From: RBNZ Info
Reserve Bank of New Zealand

Dear Helen,

 

Thank you for the following request of 4 April 2021 under the Official
Information Act 1989 (OIA):

 

Bank of China took the longest time to resolve complaints taking an
average of 19.9 days compared to the average time of 3.3 days. I would
like to know what’s RBNZ’s position toward this issue and if you have
issued any further communications or directions to the Bank of China to
address this issue.

 

We will endeavour to respond to your request as soon as possible and in
any event no later than 4 May 2021, being 20 working days after the day of
your request. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.

 

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The OIA allows charges to be imposed for the preparation of information
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our website at
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Yours sincerely

 

 

Tobias Vandenberg

Ministerial & OIA Adviser | Reserve Bank of New Zealand | Te Pûtea Matua

2 The Terrace, Wellington 6011 | P O Box 2498, Wellington 6140

DDI: + 64 4 474 8628

Email: [2][email address]  | [3]www.rbnz.govt.nz

 

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From: RBNZ Info
Reserve Bank of New Zealand


Attachment OIA21 020 Response to H Hardly.pdf
227K Download View as HTML


Good afternoon Helen,

 

Please find attached our response to your official information request of
4 April 2021.

 

Regards,

 

Blake Steel

Communications and Engagement Administrator | Communications Department |
Reserve Bank of New Zealand | Te Pūtea Matua

2 The Terrace, Wellington 6011 | P O Box 2498, Wellington 6140

T. + 64 04 4748669

Email: [1][email address]  | [2]www.rbnz.govt.nz

 

******************************************************************************

"This message (and any files transmitted with it) are confidential and
may be legally privileged. If you are not the intended recipient please
notify the sender immediately and delete this message from your system.

This message does not necessarily reflect the views of the
Reserve Bank of New Zealand. If the recipient has any concerns about
the content of this message they should seek alternative confirmation
from the Reserve Bank of New Zealand."

******************************************************************************

 

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