We don't know whether the most recent response to this request contains information or not – if you are Helen Hardly please sign in and let everyone know.

Bank of china longest bank of responding to complaints

Helen Hardly made this Official Information request to Reserve Bank of New Zealand

This request has an unknown status. We're waiting for Helen Hardly to read recent responses and update the status.

From: Helen Hardly

Dear Reserve Bank of New Zealand,

As per the news below

Bank of China took the longest time to resolve complaints taking an average of 19.9 days compared to the average time of 3.3 days.

https://www.nzherald.co.nz/business/reve...

I would like to know what’s RBNZ’s position toward this issue and if you have issued any further communications or directions to the Bank of China to address this issue.

I don’t think the average of 19.9 days is the right timeframe to address complaints and there must be something RBNZ can do to help this. If you haven’t done anything to the Bank of China, I would strongly suggest you to do something, for the sack of NZ bank’s public image.

Yours faithfully,

Helen Hardly

Link to this

From: RBNZ Info
Reserve Bank of New Zealand

Kia ora,

 

Thank you for contacting the Reserve Bank of New Zealand - Te Pûtea
Matua. 

Please note that this is an automatic reply to acknowledge that we have
received your email. We aim to respond to you in 5 - 7 working days. In
the meantime, our website contains answers to [1]frequently asked
questions.

 

Our response to data breach

On 10 January 2021, we reported a security breach to a third-party file
sharing that we use to share and store some sensitive information. Work
and investigations are currently underway to determine the nature and
extent of the breach. You can find out more on our website:
[2]https://www.rbnz.govt.nz/our-response-to....

 

How we’re supporting NZ’s economic recovery from COVID-19

We have been working closely with the whole of Government and industry to
keep our financial system stable ensuring foreign exchange, debt and money
markets are operating efficiently and at low cost.

 

For more information on the range of initiatives we’ve got for New
Zealand’s economic recovery, please see the relevant pages on our website:

·        [3]Mahi Tahi: Working together to ensure cash-flow and confidence

·        [4]Tools to support the economy

 

If you are financially affected by COVID-19 and want to get more
information on key support packages and how to access them, check out this
[5]resource guide from The Treasury.

 

Firms we regulate

The Reserve Bank is the prudential regulator of banks, insurers, and
non-bank deposit takers (NBDTs).

·        [6]List of registered banks in New Zealand

·        [7]List of licensed insurers

·        [8]Register of licensed NBDTs

 

Complaints about banks, insurers, and NBDTs

If you have a complaint, please deal directly with your bank or insurer in
the first instance. You can also contact the [9]Banking Ombudsman, the
[10]Insurance and Financial Services Ombudsman, or the [11]Financial
Markets Authority.

 

Looking for information about the strength of the financial system?

Check out our [12]Bank Financial Strength Dashboard. You can also read our
regular assessments of the economy and the financial system:

·        [13]Monetary Policy Statement

·        [14]Financial Stability Report

 

Please note that the Reserve Bank is not authorised to give legal or
financial advice. Please contact a lawyer or a financial adviser instead.

 

Banknotes and Coins

·        [15]Returning old or damaged currency

·        [16]The Future of Cash

·        [17]Security and counterfeit detection

·        [18]Using images of currency  

 

We’ll be in touch as soon as possible.

 

 

Ngâ mihi

Reserve Bank of New Zealand | Te Pûtea Matua

show quoted sections

 

References

Visible links
1. https://www.rbnz.govt.nz/faqs
2. https://www.rbnz.govt.nz/our-response-to...
3. https://www.rbnz.govt.nz/covid-19
4. https://www.rbnz.govt.nz/monetary-policy...
5. https://treasury.govt.nz/news-and-events...
6. https://www.rbnz.govt.nz/regulation-and-...
7. https://www.rbnz.govt.nz/regulation-and-...
8. https://www.rbnz.govt.nz/regulation-and-...
9. https://bankomb.org.nz/the-complaint-pro...
10. https://www.ifso.nz/complaints/
11. http://www.fma.govt.nz/contact/make-a-co...
12. https://bankdashboard.rbnz.govt.nz/summary
13. https://www.rbnz.govt.nz/monetary-policy...
14. https://www.rbnz.govt.nz/financial-stabi...
15. https://www.rbnz.govt.nz/notes-and-coins...
16. https://www.rbnz.govt.nz/notes-and-coins...
17. https://www.rbnz.govt.nz/notes-and-coins...
18. https://www.rbnz.govt.nz/notes-and-coins...

Link to this

From: RBNZ Info
Reserve Bank of New Zealand

Dear Helen,

 

Thank you for the following request of 4 April 2021 under the Official
Information Act 1989 (OIA):

 

Bank of China took the longest time to resolve complaints taking an
average of 19.9 days compared to the average time of 3.3 days. I would
like to know what’s RBNZ’s position toward this issue and if you have
issued any further communications or directions to the Bank of China to
address this issue.

 

We will endeavour to respond to your request as soon as possible and in
any event no later than 4 May 2021, being 20 working days after the day of
your request. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.

 

Charges for providing official information and publishing responses

The OIA allows charges to be imposed for the preparation of information
that we send in response to requests. The Reserve Bank is resourced to
meet disclosure obligations for a reasonable level of requests. Where the
request is for information that requires substantial collation, research
and preparation work, and is chargeable, we will work with you first to
refine the request to a smaller scale or scope that is less likely to
involve charges.

 

Responses to official information requests are published on the Reserve
Bank’s website. We will confirm in our decision letter to you whether we
intend to publish our response to your request.

 

Further information about charges and publishing responses is available on
our website at
[1]www.rbnz.govt.nz/research-and-publications/official-information-requests.

 

Yours sincerely

 

 

Tobias Vandenberg

Ministerial & OIA Adviser | Reserve Bank of New Zealand | Te Pûtea Matua

2 The Terrace, Wellington 6011 | P O Box 2498, Wellington 6140

DDI: + 64 4 474 8628

Email: [2][email address]  | [3]www.rbnz.govt.nz

 

show quoted sections

 

References

Visible links
1. http://www.rbnz.govt.nz/research-and-pub...
2. mailto:[email address]
3. http://www.rbnz.govt.nz/

Link to this

From: RBNZ Info
Reserve Bank of New Zealand


Attachment OIA21 020 Response to H Hardly.pdf
227K Download View as HTML


Good afternoon Helen,

 

Please find attached our response to your official information request of
4 April 2021.

 

Regards,

 

Blake Steel

Communications and Engagement Administrator | Communications Department |
Reserve Bank of New Zealand | Te Pūtea Matua

2 The Terrace, Wellington 6011 | P O Box 2498, Wellington 6140

T. + 64 04 4748669

Email: [1][email address]  | [2]www.rbnz.govt.nz

 

show quoted sections

 

References

Visible links
1. mailto:[email address]
2. https://www.rbnz.govt.nz/

Link to this

We don't know whether the most recent response to this request contains information or not – if you are Helen Hardly please sign in and let everyone know.

Things to do with this request

Anyone:
Reserve Bank of New Zealand only: