Thank you for contacting the New Zealand Commerce Commission.  This email
is to confirm that we have received your correspondence.

 

If your request is for information under the Official Information Act
(OIA) we will respond to it within 20 working days.  You can check the
maximum time limit within which Commerce Commission click here to access
the [1]Ombudsman’s OIA Response Calculator

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly. 

 

If your enquiry is not a request for information under the OIA, please
contact our Contact Centre, on 0800 943 600 or [2][email address]

 

 

OIA Co-ordinator

Information Systems | Organisational Performance

Commerce Commission l Te Komihana Tauhokohoko

44 The Terrace l PO Box 2351 l Wellington 6140 l New Zealand

E: [3][Commerce Commission request email]

 

This email may contain information that is confidential or legally
privileged. If you have received this email in error please immediately
notify the sender and delete the email, without using it in any way. The
views presented in this email may not be those of the Commission.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. mailto:[Commerce Commission request email]

Dear John,

 

This email is to acknowledge that we have received your request for
information under the Official Information Act 1982 (OIA).

 

o Would like the amount of complaints received by ComCom regarding
Watercare.
o How many of these have been substantiated.
o The nature of complaints

 

In some circumstances we may need to consult a third party before making a
decision on your request. We will contact you first if there is a need to
identify you in consultation.  

 

We may publish our response to your request in the [1]OIA register on our
website. Your personal details will be removed before publication.

 

You can expect a response to your request within 20 working days, on or
before 21 April 2021. Please do not hesitate to contact
[2][Commerce Commission request email] if you have any queries in the meantime.

 

 

Mary Sheppard

OIA Coordinator | Organisation Performance Branch

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

 

Follow us on Twitter @NZComCom

 

-----Original Message-----
From: John finnegan <[FOI #14967 email]>
Sent: Sunday, 21 March 2021 3:33 PM
To: Commerce Commission OIA Requests <[Commerce Commission request email]>
Subject: Official Information request - Number of complaints

 

Dear Commerce Commission,

I would like the amount of complaints recieved by com com regarding
Watercare.

Also how many of these have been substantiated.

The nature of complaints.

 

Yours faithfully,

 

John finnegan

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[3][FOI #14967 email]

 

Is [4][Commerce Commission request email] the wrong address for Official Information
requests to Commerce Commission? If so, please contact us using this form:

[5]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[6]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

This email may contain information that is confidential or legally
privileged. If you have received this email in error please immediately
notify the sender and delete the email, without using it in any way. The
views presented in this email may not be those of the Commission.

References

Visible links
1. https://comcom.govt.nz/about-us/requesti...
2. mailto:[Commerce Commission request email]
3. mailto:[FOI #14967 email]
4. mailto:[Commerce Commission request email]
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers

hide quoted sections

Dear John,

We refer to your request received on 21 March 2021 for information about any complaints received by the Commerce Commission about Watercare Services Limited.

We wish to clarify the scope of your request to ensure you receive the most relevant information.

Could you please advise what time period you are interested in? We note that the Commission's retention and disposal schedule requires us to keep complaints material for five years, although we do hold some complaints information from before this time.

We look forward to hearing from you. Please do not hesitate to contact us if you have any queries about your request.

Kind regards,

OIA Coordinator | Organisation Performance Branch
Commerce Commission | Te Komihana Tauhokohoko
44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

Follow us on Twitter @NZComCom

-----Original Message-----
From: John finnegan <[FYI request #14967 email]>
Sent: Sunday, 21 March 2021 3:33 PM
To: Commerce Commission OIA Requests <[Commerce Commission request email]>
Subject: Official Information request - Number of complaints

Dear Commerce Commission,
I would like the amount of complaints recieved by com com regarding Watercare.
Also how many of these have been substantiated.
The nature of complaints.

Yours faithfully,

John finnegan

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FYI request #14967 email]

Is [Commerce Commission request email] the wrong address for Official Information requests to Commerce Commission? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This email may contain information that is confidential or legally privileged. If you have received this email in error please immediately notify the sender and delete the email, without using it in any way. The views presented in this email may not be those of the Commission.

hide quoted sections

Dear John,

 

We need to clarify your request:  Could you please advise what time period
you are interested in? We note that the Commission’s retention and
disposal schedule requires us to keep complaints material for five years,
although we do hold some complaints information from before this time. 

 

Can you please get back to us as soon as possible.

 

Mary Sheppard

OIA Coordinator | Organisation Performance Branch

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

 

[1]twitter-bird-16x16Follow us on Twitter [2]@NZComCom

 

-----Original Message-----
From: Commerce Commission OIA Requests
Sent: Wednesday, 24 March 2021 11:52 AM
To: [FOI #14967 email]
Subject: RE: Official Information request - Number of complaints

 

Dear John,

 

We refer to your request received on 21 March 2021 for information about
any complaints received by the Commerce Commission about Watercare
Services Limited.

 

We wish to clarify the scope of your request to ensure you receive the
most relevant information.

 

Could you please advise what time period you are interested in? We note
that the Commission’s retention and disposal schedule requires us to keep
complaints material for five years, although we do hold some complaints
information from before this time.

 

We look forward to hearing from you. Please do not hesitate to contact us
if you have any queries about your request.

 

Kind regards,

 

OIA Coordinator | Organisation Performance Branch Commerce Commission | Te
Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

 

Follow us on Twitter @NZComCom

 

-----Original Message-----

From: John finnegan <[3][FOI #14967 email]>

Sent: Sunday, 21 March 2021 3:33 PM

To: Commerce Commission OIA Requests <[4][Commerce Commission request email]>

Subject: Official Information request - Number of complaints

 

Dear Commerce Commission,

I would like the amount of complaints recieved by com com regarding
Watercare.

Also how many of these have been substantiated.

The nature of complaints.

 

Yours faithfully,

 

John finnegan

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[5][FOI #14967 email]

 

Is [6][Commerce Commission request email] the wrong address for Official Information
requests to Commerce Commission? If so, please contact us using this form:

[7]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

This email may contain information that is confidential or legally
privileged. If you have received this email in error please immediately
notify the sender and delete the email, without using it in any way. The
views presented in this email may not be those of the Commission.

References

Visible links
2. http://www.twitter.com/nzcomcom
3. mailto:[FOI #14967 email]
4. mailto:[Commerce Commission request email]
5. mailto:[FOI #14967 email]
6. mailto:[Commerce Commission request email]
7. https://fyi.org.nz/change_request/new?bo...
8. https://fyi.org.nz/help/officers

hide quoted sections

Thank you for contacting the New Zealand Commerce Commission.  This email
is to confirm that we have received your correspondence.

 

If your request is for information under the Official Information Act
(OIA) we will respond to it within 20 working days.  You can check the
maximum time limit within which Commerce Commission click here to access
the [1]Ombudsman’s OIA Response Calculator

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly. 

 

If your enquiry is not a request for information under the OIA, please
contact our Contact Centre, on 0800 943 600 or [2][email address]

 

 

OIA Co-ordinator

Information Systems | Organisational Performance

Commerce Commission l Te Komihana Tauhokohoko

44 The Terrace l PO Box 2351 l Wellington 6140 l New Zealand

E: [3][Commerce Commission request email]

 

This email may contain information that is confidential or legally
privileged. If you have received this email in error please immediately
notify the sender and delete the email, without using it in any way. The
views presented in this email may not be those of the Commission.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. mailto:[Commerce Commission request email]

Hi John,

Thank you for your response.

Mary Sheppard
OIA Coordinator | Organisation Performance Branch
Commerce Commission | Te Komihana Tauhokohoko
44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

Follow us on Twitter @NZComCom

-----Original Message-----
From: John finnegan <[FOI #14967 email]>
Sent: Tuesday, 30 March 2021 9:43 PM
To: Commerce Commission OIA Requests <[Commerce Commission request email]>
Subject: Re: Commerce Commission OIA 20.174 Watercare [CCNZ-IMANAGE.FID296670]

Dear Commerce Commission OIA Requests,

5 years so march 2016 on

Yours sincerely,

John finnegan

-----Original Message-----

Dear John,

We need to clarify your request: Could you please advise what time period you are interested in? We note that the Commission’s retention and disposal schedule requires us to keep complaints material for five years, although we do hold some complaints information from before this time.

Can you please get back to us as soon as possible.

Mary Sheppard

OIA Coordinator | Organisation Performance Branch

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

[1]twitter-bird-16x16Follow us on Twitter [2]@NZComCom

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #14967 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This email may contain information that is confidential or legally privileged. If you have received this email in error please immediately notify the sender and delete the email, without using it in any way. The views presented in this email may not be those of the Commission.

hide quoted sections

Dear John,

 

Please find attached our response letter to your OIA request.

 

The Commission will be publishing this response to your request [1]on its
website.  All your personal information will be redacted

 

If you have any questions, please do not hesitate to contact us at
[2][Commerce Commission request email].

 

 

Mary Sheppard  

OIA Coordinator

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

[3]www.comcom.govt.nz

 

 

This email may contain information that is confidential or legally
privileged. If you have received this email in error please immediately
notify the sender and delete the email, without using it in any way. The
views presented in this email may not be those of the Commission.

References

Visible links
1. https://comcom.govt.nz/about-us/requesti...
2. mailto:[Commerce Commission request email]
3. http://www.comcom.govt.nz/