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Thank you for contacting us. We will respond to your message within four
working days. 

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online via
[5]MyAccount.

If you have applied for a refund, applications are processed within 10
working days.

For other billing enquiries:
If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading.

If you have applied for a leak allowance, applications are processed
within 15 working days and are granted at our discretion.

For urgent leaks or wastewater issues:
Please call us on 09 442 2222 (press 1) or [6]report a fault online. All
leaks are attended to in order of priority and safety. If you have already
reported a leak and it appears to be getting worse, please call us so we
can keep our crew updated. 

Auckland is still facing a water shortage.
While [7]restrictions apply to outdoor water use, we ask that you also
reduce your water use indoors by at least 20 litres per day, every day.
For information on how to become a water-saving hero, visit
[8]waterforlife.org.nz/get-involved

If we all save a little, together we can save a lot.

Kind regards, 

Watercare Services Limited 

 [9][IMG]

 

 

 

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Dear Tania

 

Thank you for your email.

 

I can confirm the water supplied by Watercare is compliant with the
Drinking Water Standards for New Zealand 2005 (revised 2018) (DWSNZ). The
DWSNZ are available online at
[1]https://www.health.govt.nz/system/files/...

 

Chlorine is dosed to maintain disinfection throughout the water supply.
Fluoride is added at the request of Auckland’s legacy councils (prior to
Auckland Council integration).  It is not a decision that was made by the
Board of Directors of Watercare Services or its Chief Executive.

 

Watercare has a comprehensive monitoring programme which is provided in
annual water quality reports on our website:
[2]https://www.watercare.co.nz/About-us/Rep...

 

We suggest you direct your query to the Ministry of Health who currently
set the standards water suppliers are to achieve.  As you may be aware a
bill is before Parliament that would transfer fluoride dosing decision
making powers to the Director-General of Health, and there may be an
opportunity for you to provide a submission during that process.

 

Kind regards,

 

Leanne McKenzie  |  Senior Water Quality Scientist, Operations Excellence

 

Watercare Services Limited

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria Street West, Auckland 1142,
New Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [3]www.watercare.co.nz

 



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From: Tania Marinkovich
<[4][FOI #14961 email]>
Date: Saturday, March 20, 2021, 12:39:29 PM
To: OIA/LGOIMA requests at Watercare <[5][Watercare request email]>
Subject: Official Information request - Why are you still using fluoride
and chlorine to disinfect our water?

CAUTION:External Email!

Dear Watercare Services Limited,

There is a plethora of researched information now that states how harmful
fluoride and chlorine is for our health. To name a few, Harmful to the
Cardiovascular System, Bad for Kidney Health, Harmful to Male and Female
Fertility, Calcifies the Ultra-Important Pineal Gland (you can literally
see this in x-rays), Toxic to the Thyroid, Causes Arthritis, Weakens
Skeletal Health and yes even the teeth, causes cancer, deterioration of
cells....

Chlorine was first added back in 1800s, isn't it about time now, being
that we are in 2021, that we chose a safer method?

Water can be effectively disinfected with ultra violet light with no
bacteria remaining or resulting in. Water can be kept safe in its neutral
state by using a combination of liquid sodium bicarbonate, potassium
bicarbonate and potassium hydroxide. It acts as an antioxidant,
neutralizing algaes, bacteria, yeasts, molds, parasites, exotoxins, and
mycotoxins. Furthermore, it is an oxygen catalyst, helping your blood
absorb more oxygen from the water you drink. This is achieved as it
optimizes the water by decreasing hydrogen ions and increasing hydroxyl
ions. Helps Body Absorb Oxygen, Purifies Water, Boosts The pH Of Any
Water. Why aren't we using a natural way like this instead of making our
bodies toxic? And please don't come back with the levels are not harmful
because we drink this all through the day, every day! Of course it's
harmful long term. It creates an acidic environment in our bodies which is
the real cause of cancer, leukemia, disease, viruses... Our bodies need t
o stay alkaline and then we are not susceptible to viruses, bacteria
overgrowth, diseases... Water is a God given gift. Why are you messing
with it? Altering it's natural state? It's a crime against humanity. I'll
repeat that, it is a crime against humanity.

Yours faithfully,

Tania Marinkovich

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[6][FOI #14961 email]

Is [7][Watercare request email] the wrong address for Official Information requests
to Watercare Services Limited? If so, please contact us using this form:
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ask your web manager to link to us from your organisation's OIA or LGOIMA
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