Kia ora J,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 29th October 2020 about the 755 bus.
We hope to respond to your request as soon as possible, but not later than
26th November 2020, which is 20 working days after the day your request
was received. If we aren’t able to respond to your request by then, we
will notify you of an extension of that timeframe.
Your case is being managed by Glen who is one of our LGOIMA (Local
Government Official Information and Meetings Act) Business Partners.
 
If you have any further queries, you can contact the team on (09) 355 3553
during business hours, quoting Local Government Official Information
request number CAS-239554-Y0S2D1.
Ngâ mihi,
 

Ashley | Case Coordinator [1]Description: Description:
Customer Care Description: Description: Description:
20 Viaduct Harbour Ave, Auckland Description: Description: Description:
1010 Description: Description: Description:
Email-Signature
Working together to create an
awesome journey –first time, every
time

[2][IMG][3][IMG] [4][IMG] [5][IMG][6][IMG]
 
------------------- Original Message -------------------
From: J Donovan;
Received: Thu Oct 29 2020 20:22:02 GMT+1300 (New Zealand Daylight Time)
To: [email address]; AT Official Information #; LGOIMA;
Subject: Official Information request - How many complaints/queries have
been logged against the 755 bus

Dear Auckland Transport,

How many complaints/queries have been logged against the 755 bus, and what
are the nature of those complaints?

Yours faithfully,

J Donovan

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #14054 email]

Is [Auckland Transport request email] the wrong address for Official
Information requests to Auckland Transport? If so, please contact us using
this form:
[7]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[8]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [9]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [10]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
2. http://www.facebook.com/akltransport
3. https://twitter.com/akltransport
4. https://www.instagram.com/akltransport/
5. https://www.linkedin.com/company/aucklan...
6. https://www.youtube.com/user/aucklandtra...
7. https://urldefense.com/v3/__https://fyi....
8. https://urldefense.com/v3/__https://fyi....
9. https://at.govt.nz/COVID-19
10. https://covid19.govt.nz/

hide quoted sections

 

Good Morning J Donovan, 

 

 I’ve attached the official information you asked for. 
On 30/10/2020  you asked for information on the 755 Bus Service. I've
attached a signed response from Stacey Van der Putten, Group Manager -
Metro Services.  

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

 

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.
 
Kind regards, 

 

 

 

Glen  | LGOIMA – Business Partner
Customer Care
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 448 7381| M  021 192 6593
[2]www.at.govt.nz
[3]cid:image001.jpg@01D64618.AA329750

 

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [4]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [5]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. http://www.at.govt.nz/
4. https://at.govt.nz/COVID-19
5. https://covid19.govt.nz/