Managed Isolation Facilities - Hotel Facility Complaints
sjohnson made this Official Information request to Ministry of Business, Innovation & Employment
The request was successful.
From: sjohnson
Dear Ministry of Business, Innovation & Employment,
Can you please provide, for Managed Isolation facilities:
1. For each hotel, the number of complaints received by guests as well as detailing any corrective actions requested to be performed by the hotel facilities based on these complaints.
2. The rationale behind removals of hotels from the Managed Isolation facilities list on miq.govt.nz (and previously on covid19.govt.nz). If these removals were due to not meeting quality standards or based on complaints, please detail what these complaints were regarding.
Yours faithfully,
Sam Johnson
From: Ministerial Services
Ministry of Business, Innovation & Employment
Ref: 2021-0735
Dear Sam,
On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 5^th October 2020, requesting under the Official
Information Act 1982 (the Act), the following:
“Can you please provide, for Managed Isolation facilities:
1. For each hotel, the number of complaints received by guests as well as
detailing any corrective actions requested to be performed by the hotel
facilities based on these complaints.
2. The rationale behind removals of hotels from the Managed Isolation
facilities list on miq.govt.nz (and previously on covid19.govt.nz). If
these removals were due to not meeting quality standards or based on
complaints, please detail what these complaints were regarding.”
Your request is being processed in accordance with the Act and a response
will be sent to you in due course.
Please note, due to ongoing COVID-19 response work, requests are currently
being triaged and those relating to Covid-19 processed as a priority.
Remaining requests are being assessed as per the Ombudsman’s guidance
(which can be found here:
[1]www.ombudsman.parliament.nz/news/chief-ombudsmans-statement-official-information-response-times-during-covid-19-emergency)
and processed accordingly.
If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [2][MBIE request email].
Nâku noa, nâ
MINISTERIAL SERVICES
Corporate, Governance and Information
Ministry of Business, Innovation and Employment
Level 4, 15 Stout Street, PO Box 1473, Wellington 6140
NZBN 9429000106078
[3]www.govt.nz - your guide to finding and using New Zealand government
services
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References
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1. http://www.ombudsman.parliament.nz/news/...
2. mailto:[MBIE request email]
3. http://www.govt.nz/
From: *OIA
Ministry of Business, Innovation & Employment
Kia ora Sam
Please find attached MBIE’s letter of extension for response to your
request.
Kind regards
Minsiterial Services
Engagement, Communications and Ministerial Services
Corporate, Governance and Information
[1]www.govt.nz - your guide to finding and using New Zealand government
services
show quoted sections
References
Visible links
1. http://www.govt.nz/
From: sjohnson
Dear MBIE,
This OIA request can now be cancelled and response not longer required.
Yours sincerely,
sjohnson
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