Hi B Smith,

Thank you for your Official Informaiton Act request cocnerning policies, procedures, guidelines, or training documents in relation to vulnerable customers who visit in-store to mail items.

We acknowledge reciept of your request and will respond by 21 Ocotober 2020.

Kind regards,
OIA Officer

www.nzpost.co.nz | www.expresscouriers.co.nz
This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.

-----Original Message-----
From: B SMITH <[FYI request #13853 email]>
Sent: Tuesday, 22 September 2020 8:43 PM
To: Oia Officer <[email address]>
Subject: Official Information request - Vulnerable Customer Policies and/or Procedures

Dear New Zealand Post Limited,

Does New Zealand Post Limited have any policies, procedures, guidelines, or training documents in relation to vulnerable customers who visit in-store to mail items. Vulnerable includes (but is not limited to) the elderly, disabled, or young. Specifically I am seeking information on how NZ Post ensures that vulernable customers are provided services appropriate to their needs, and, for example, not charged excessive postage fees for services they don't need.

If yes, please provide copies of these documents.

Yours faithfully,

B SMITH

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FYI request #13853 email]

Is [New Zealand Post request email] the wrong address for Official Information requests to New Zealand Post Limited? If so, please contact us using this form:
https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.

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Good morning B Smith,

 

We have conducted and completed a search for information concerning your
OIA request asking for informaiton on "any policies, procedures,
guidelines, or training documents in relation to vulnerable customers who
visit in-store to mail items. Vulnerable includes (but is not limited to)
the elderly, disabled, or young. Specifically [this includes] seeking
information on how NZ Post ensures that vulernable customers are provided
services appropriate to their needs, and, for example, not charged
excessive postage fees for services they don't need."

 

We have attached a team brief created in 2017 that New Zealand Post
provides to its postal operators.  Our postal operators and retail outlets
are owned and operated by thrid parties who we contract with to offer our
services.  Usually, our postal operators have their own businesses that
they operate according to their own business needs and processes in
conjunction with offering our services.   The attached document is a team
brief that we provide to our operators as to how we want our services to
be delivered when providing our services to vulnerable customers. 

 

We will now close your OIA request. 

 

Kind regards,

OIA Officer

 

 

www.nzpost.co.nz  | www.expresscouriers.co.nz 

This email with any attachments is confidential and may be subject to
legal privilege. If it is not intended for you please reply immediately,
destroy it and do not copy, disclose or use it in any way.

 

 

 

 

-----Original Message-----
From: Oia Officer <[email address]>
Sent: Wednesday, 23 September 2020 10:55 AM
To: B SMITH <[FOI #13853 email]>
Cc: Oia Officer <[email address]>
Subject: RE: Official Information request - Vulnerable Customer Policies
and/or Procedures

 

 

Hi B Smith,

 

Thank you for your Official Informaiton Act request cocnerning policies,
procedures, guidelines, or training documents in relation to vulnerable
customers who visit in-store to mail items.

 

We acknowledge reciept of your request and will respond by 21 Ocotober
2020.

 

Kind regards,

OIA Officer

 

[1]www.nzpost.co.nz  | [2]www.expresscouriers.co.nz This email with any
attachments is confidential and may be subject to legal privilege. If it
is not intended for you please reply immediately, destroy it and do not
copy, disclose or use it in any way.

 

 

 

-----Original Message-----

From: B SMITH <[3][FOI #13853 email]>

Sent: Tuesday, 22 September 2020 8:43 PM

To: Oia Officer <[4][email address]>

Subject: Official Information request - Vulnerable Customer Policies
and/or Procedures

 

Dear New Zealand Post Limited,

 

Does New Zealand Post Limited have any policies, procedures, guidelines,
or training documents in relation to vulnerable customers who visit
in-store to mail items. Vulnerable includes (but is not limited to) the
elderly, disabled, or young. Specifically I am seeking information on how
NZ Post ensures that vulernable customers are provided services
appropriate to their needs, and, for example, not charged excessive
postage fees for services they don't need.

 

If yes, please provide copies of these documents.

 

Yours faithfully,

 

B SMITH

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[5][FOI #13853 email]

 

Is [6][New Zealand Post request email] the wrong address for Official Information
requests to New Zealand Post Limited? If so, please contact us using this
form:

[7]https://urldefense.com/v3/__https://fyi....

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://urldefense.com/v3/__https://fyi....

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

This email with any attachments is confidential and may be subject to
legal privilege. If it is not intended for you please reply immediately,
destroy it and do not copy, disclose or use it in any way.

References

Visible links
1. http://www.nzpost.co.nz/
2. http://www.expresscouriers.co.nz/
3. mailto:[FOI #13853 email]
4. mailto:[email address]
5. mailto:[FOI #13853 email]
6. mailto:[New Zealand Post request email]
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