06 October 2020
Anthony Jordan
[FYI request #13749 email]
Tēnā koe Anthony
Your Official Information Act request, reference: GOV-006787
Thank you for your email of 10 September 2020, asking for the following information under the Official
Information Act 1982 (the Act):
1.
What Obligations does a Case Manager have to record on Claimants file, all Meetings with either
a Claimant or a Medical Professional of Claimant
2.
What Process would a Claimant use to seek notes/information, from any Meeting with Claimant
or Medical Professional, attended by a Case Manager that may not have been disclosed in
Clamant file
3.
Obligation of Case Manger to give notice to ACC that they are attending a Meeting or Medical
Appointment of a Claimant
Our response
All communication, such as emails, phone cal s, text messages and voicemail messages between ACC
and a client, are recorded under the ‘Contacts’ tab in the client’s electronic claim file. This can also
include documentation if attached to emails.
All communication with external or internal parties (eg phone cal s, emails) about a client are also
recorded under the Contacts tab in the client’s electronic claim file. Documents and reports between
external or internal parties about a client are recorded in the client’s electronic claim file under the
‘Documents’ tab.
When a client requests a copy of their claim file, ACC’s Client Information Requests team compiles
everything that is contained in the client’s electronic claim file under the Contacts and Documents tabs.
Clients can em
ail [email address] or cal 0800 101 996 to request a copy of their file.
Case Managers do not attend medical appointments with a client. However, a service provider may
arrange a case conference with ACC and other relevant treatment providers to discuss the care of a
client and their rehabilitation goals.
The service provider must have ACC’s approval to arrange a case conference. The case conference must
include all relevant treatment providers, and may include the client and involve family members, if
appropriate. After the case conference the service provider wil send a report to ACC with any outcomes
or recommendations. The report is saved in the client’s electronic claim file.
If you have any questions
If you have any questions, you can email me at
[email address].
Nāku iti noa, nā
Sasha Wood
Manager Official Information Act Services
Government Engagement & Support
Document Outline
