Hi Becca

We acknowledge receipt of your request. We will endeavour to respond to your request as soon as reasonably practicable and in any event no later than 4 February 2020, being 20 working days after the day your request was received. If we are unable to respond to your request by then, we will notify you of an extension of that timeframe.

Kind regards

OIA Officer

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Hi Becca
 
We have been considering your request below.
For the purposes of the request presumably you are referring to stores run
by New Zealand Post Limited only, as opposed to Post stores run by
franchises or agencies?

Please advise if this is incorrect.
 
Kind regards
OIA Officer

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Hi Becca

 

We refer to your request of 16 December 2019 under the Official
Information Act 1982 (the Act), and your subsequent email on 9 January
2020 clarifying that your request related to stores run by New Zealand
Post Limited (NZ Post).

Pre-1987

On 1 April 1987 the New Zealand Post Office was 'corporatised' with its
core businesses split into three separate companies - Telecom, Post Office
Bank and New Zealand Post (NZ Post).  NZ Post does not hold any
information relating to Post Office closures prior to 1987. We therefore
decline that part of your request in reliance on section 18(g) of the Act.

 

1987- 2009

NZ Post also does not have ready access to computerised information
relating to post office changes prior to 2010.

 

Information about post office changes prior to 1987 and from 1987-2010 may
be available from Archives New Zealand. As a courtesy we have provided in
the appendix some information which may assist your further research. We
cannot guarantee the accuracy of this information.

 

2010 - to present day

In 2013, NZ Post announced the intention to transition corporate owned and
operated postal services outlets to be delivered through agency-owned
businesses (that is, postal services delivered through a local business in
the community such as a pharmacy or bookstore).  This is where we move
from a separate stand-alone store, to sharing space with a host business,
allowing us to develop a sustainable retail network, continue to deliver
services to communities and maintain our 880 points of presence, as
required by the Deed of Understanding between New Zealand Post and the
Crown.

 

Occasionally closures occur for other reasons (e.g. seismic issues (Marion
Square) or policy (Parliament).)

 

Table 1 below sets out closures since 2010. Table 2 sets out information
about changes that have formed part of the transition programme described
above. Please note that some of the information in Table 1 duplicates
information in Table 2.

 

TABLE 1: PostShop closures since 2010
Property Name Date Inactivated Reason for Change
Hamilton Central PostShop 22/10/2013 Closed (Seismic)
Parliament PostShop 24/10/2017 Closed (Policy breach)
Marion Square Retail Branch 24/10/2017 Closed (Seismic)
Newton PostShop exit + migrate customers to
29/06/2017 neighbouring outlets
Greenlane PostShop exit + migrate customers to
30/06/2017 neighbouring outlets
container was temporary;
Christchurch Container Mall migrated customers to
PostShop existing agency approx. 40m
6/12/2017 away
migrated customers to
Napier Kiwibank existing NZ Post agency
across the road; added better
9/05/2018 way-finding signage in store
migrated customers to
existing NZ Post agency
Hastings Kiwibank approx. 200m away; upgraded
with additional counters and
16/05/2018 billpay
migrated customers to
Palmerston North Central existing NZ Post agency
Kiwibank approx. 400m away; upgraded
30/05/2018 counters
migrated customers to
Rotorua Kiwibank existing NZ Post agency
approx. 800m away; upgraded
11/07/2018 with additional counters
migrated customers to
Tauranga Kiwibank existing NZ Post agencies
5/10/2018 within 2kms radius
migrated customers to
Porirua Kiwibank existing NZ Post agency
approx. 1.3km away; upgraded
13/09/2019 with additional counters
migrated customers to
existing NZ Post agency
Mt Roskill Kiwibank approx. 1.5km away; upgraded
with additional counters and
24/09/2019 billpay
after several efforts a
suitable partner was not able
St Lukes Kiwibank to be confirmed. Customers
have a choice of 5 NZ Post
agencies within a 2km radius
26/09/2019 (approx.)
migrated customers to
Wanganui Kiwibank existing NZ Post agency
30/09/2019 approx. 800m away

 

 

As at 31 December 2019 (see below),  NZ Post transitioned 111
Corporate-owned postal services outlets to be agency-run. In total we
opened 105 agency outlets to replace the 111 Corporate outlets. In some
locations we migrated volumes to nearby outlets, and upgraded or added
services (e.g. added billpay) and / or extended counters to ensure
customer service levels were maintained. In other locations we replaced a
Corporate outlet with 1-3 new outlets and retained all postal products and
services, and NZ Post bill payment services. The decision to not replace a
corporate outlet with an agency is very considered and factors can
include:

o After several efforts of searching a suitable partner was not able to
be confirmed
o An existing agency is within close proximity of the corporate outlet,
and given mail volumes and other postal activity, opening another
postal services outlet will not be commercially viable
o Upgrading an existing agency with additional services or counters is
more commercially viable and a better outcome for customers and agency
operators

 

Table 2: Post Shop to hosted agency transitions 2014 – present day
Number of
Opened new
Geographic new NZ Date of outlets
Branch name region Host Post Comments Change to
agency replace
(y/n) Corporate
PostShop
17
Raglan Waikato   y   February
2014 1
Te Ngae Bay of   y   25 August
Plenty 2014 1
Thorndon Wellington Convenience (PC) y   2 March
2015 1
Onerahi Whangarei Pharmacy (PCP) y   13 April
2015 1
Te Aroha Waikato Four Square y   13 April
2015 1
Stratford Manawatu / Paper Plus y   4 May 2015
Wanganui 1
Raumati Bch Wellington Four Square y   25 May
2015 1
Royal Oak Auckland Pharmacy y   25 May
2015 1
North Auckland Stationery y   8 June
Harbour North Shore 2015 1
Coromandel Waikato Four Square y   9 June
2015 1
Mana Wellington SBA y   20 July
2015 1
Cherrywood Bay of Variety/Stationery y   27 July
Plenty 2015 1
Huntly Waikato Pharmacy y   27 July
2015 1
Penrose Auckland Stationery/Gifts y   3 August
South 2015 1
Naenae Wellington Video (PCP) y   17 August
2015 1
Te Kuiti Northland Paper Plus y   17 August
2015 1
Northwood Canterbury Papertree y   31 August
2015 1
Wainuiomata Wellington Video y   31 August
2015 1
Tasman / 21
Picton Nelson Bays Fresh Choice y   September
2015 1
Paeroa Waikato Paper Plus y   19 October
2015 1
Courtenay Wellington Pharmacy (PCP) y   21 October
Place 2015 1
16
Glen Eden Auckland New business y   November
2015 1
18
Paihia Northland Bookstore y   November
2015 1
26
Flaxmere Hawkes Bay Pharmacy y   November
2015 1
Kawerau Bay of Pharmacy y   3 December
Plenty 2015 1
Fendalton Canterbury Library y   9 February
2016 1
Dominion Auckland Health Store y   7 April
Road 2016 1
Hokitika West Coast Retail Photo Lab y   5 May 2016 1
Woolston Canterbury Superette y   23 May
2016 1
St Heliers Auckland Take Note y   23 June
2016 1
Devonport Auckland Bookstore y   30 June
North Shore 2016 1
Hamilton Waikato Binn Inn y   4 July
East 2016 1
Karori Wellington Mobil Service y   28 July
Station 2016 1
Kawakawa Northland Four Square y   25 August
2016 1
Bishopdale Canterbury Bookstore y   19 October
2016 1
Frankton Waikato Pharmacy y   9 February
2017 1
exit +
migrate 29 June
Newton Auckland   n customers to 2017
neighbouring
outlets 0
exit +
migrate 30 June
Greenlane Auckland N/A n customers to 2017
neighbouring
outlets 0
container
was
Christchurch temporary;
Container Unichem Cashel migrated 6 December
Mall Canterbury Street n customers to 2017
PostShop existing
agency
approx. 40m
away 0
New Plymouth Manawatu / Taranaki y   5 January
Kiwibank Wanganui Stationers 2018 1
Alexandra Paper Plus 28
Kiwibank Otago Alexandra y   February
2018 1
Manners
Street Wellington Night'N Day y   4 April
Central Manners Street 2018
Kiwibank 1
migrated
customers to
existing NZ
Post agency
Napier Hawkes Bay Paper Plus n cross the 9 May 2018
Kiwibank Hastings road; added
better
way-finding
signage in
store 0
migrated
customers to
existing NZ
Post agency
Hastings approx. 200m 16 May
Kiwibank Hawkes Bay Paper Plus Napier n away; 2018
upgraded
with
additional
counters and
billpay 0
Gisborne Bay of Paper Plus y   23 May
Kiwibank Plenty Gisborne 2018 1
migrated
customers to
Palmerston existing NZ
North Manawatu / N/A n Post agency 30 May
Central Wanganui approx. 400m 2018
Kiwibank away;
upgraded
counters 0
Terrace End Manawatu / Terrace End y   31 May
Kiwibank Wanganui PostCentre Plus 2018 1
Kilbirnie Wellington Paper Plus y   13 June
Kiwibank Kilbirnie 2018 1
Newtown Newtown Mall 13 June
Kiwibank Wellington Unichem + Ashleigh y   2018
Court Pharmacy 2
migrated
customers to
existing NZ
Post agency
Rotorua Bay of Paper Plus Rotorua n approx. 800m 11 July
Kiwibank Plenty Central away; 2018
upgraded
with
additional
counters 0
Lambton Quay Capital Office 26
Kiwibank Wellington Supplies + y   September
Magnetix 2018 2
Bayfair Mall Bay of Girven Road y   3 October
Kiwibank Plenty Pharmacy 2018 1
Greerton Bay of Unichem Pharmacy y   5 October
Kiwibank Plenty 2018 1
migrated
customers to
Tauranga Bay of existing NZ 5 October
Kiwibank Plenty N/A n Post 2018
agencies
within 2kms
radius 0
Auckland Auckland Airport Oaks 10 October
Airport South Pharmacy y   2018
Kiwibank 1
Paraparaumu Paper Plus 17 October
Kiwibank Wellington Coastlands y   2018
Paraparaumu 1
Milford Auckland Paper Power y   24 October
Kiwibank North Shore 2018 1
Henderson 18
West City Auckland Megstar + Pharmacy y   November
Kiwibank 2018 2
Queen Street 21
Central Auckland N/A y   December
Kiwibank 2018 1
Featherston Anita's 21
Street Wellington convenience store y   December
Kiwibank x 2 2018 2
Night'N Day
Queenstown Otago Queenstown + y   25 January
Kiwibank retail counter in 2019
box lobby 3
Onehunga Onehunga Office 30 January
Town Auckland Supplies y   2019
Kiwibank 1
Eastgate Canterbury Paper Plus y   30 January
Kiwibank Eastgate 2019 1
Papanui Canterbury Council Service y   31 January
Kiwibank Centre 2019 1
Blenheim Paper Plus 20
Kiwibank Marlborough Blenheim y   February
2019 1
Chartwell 27
Square Waikato Penny's Bookstore y   February
Kiwibank 2019 1
Waihi Waikato Paper Plus Waihi y   5 March
Kiwibank 2019 1
Takapuna Auckland Paper Plus y   6 March
Kiwibank North Shore Takapuna 2019 1
Nelson Tasman / Paper Plus Nelson y   6 March
Kiwibank Nelson Bays 2019 1
Stortford 13 March
Lodge Hawkes Bay Unichem y   2019
Kiwibank 1
Taradale Hawkes Bay Paper Plus y   13 March
Kiwibank Taradale 2019 1
Moray Place Otago Night'N Day y   26 March
Kiwibank Octagon 2019 1
South 28 March
Dunedin Otago Paper Plus y   2019
Kiwibank 1
Whakatane Bay of Paper Plus y   10 April
Kiwibank Plenty Whakatane 2019 1
Dunedin 10 April
North Otago Uni Book Shop y   2019
Kiwibank 1
Levin Manawatu / Paper Plus Levin y   15 April
Kiwibank Wanganui 2019 1
Papakura Auckland 17 April
Central South Unichem y   2019
Kiwibank 1
Paper Plus
Ashburton Canterbury Ashburton  + y   10 May
Kiwibank Office Spot 2019
Ashburton 2
Greymouth West Coast Paper Plus y   15 May
Kiwibank Greymouth 2019 1
Te Rapa Waikato Paper Plus The y   22 May
Kiwibank Base 2019 1
Panmure Auckland Unichem y   29 May
Kiwibank 2019 1
Taupo Waikato Paper Plus Taupo y   5 June
Kiwibank 2019 1
Mosgiel Otago Paper Plus Mosgiel y   19 June
Kiwibank 2019 1
Balclutha Otago Balclutha Bookshop y   21 June
Kiwibank Paper Plus 2019 1
Merivale Canterbury Paper Craft y   28 June
Kiwibank 2019 1
Cambridge Waikato Paper Plus y   3 July
Kiwibank Cambridge 2019 1
Matamata Waikato Paper Plus y   10 July
Kiwibank Matamata 2019 1
New Lynn Auckland Health New Lynn 7 y   31 July
Kiwibank Day Pharmacy 2019 1
Waiheke Paper Plus Select 14 August
Island Auckland Waiheke y   2019
Kiwibank 1
Howick Auckland Paper Plus Howick y   23 August
Kiwibank 2019 1
Eastridge Auckland Paper Plus y   28 August
Kiwibank Eastridge 2019 1
Waipukurau Paper Plus 3
Kiwibank Hawkes Bay Waipukurau y   September
2019 1
Petone Unichem Petone 4
Kiwibank Wellington Pharmacy y   September
2019 1
Tokoroa Paper & Pen 11
Kiwibank Waikato (Flickers) y   September
2019 1
migrated
customers to
existing NZ
Post agency 13
Porirua Wellington Paper Plus Porirua n approx. September
Kiwibank 1.3km away; 2019
upgraded
with
additional
counters 0
migrated
customers to
existing NZ
Post agency
Mt Roskill 3 Kings Plazaz approx. 24
Kiwibank Auckland Pharmacy n 1.5km away; September
upgraded 2019
with
additional
counters and
billpay 0
after
several
efforts a
suitable
partner was
not able to
be 26
St Lukes Auckland N/A n confirmed. September
Kiwibank Customers 2019
have a
choice of 5
NZ Post
agencies
within a 2km
radius
(approx.) 0
migrated
customers to 30
Wanganui Manawatu / Paper Plus n existing NZ September
Kiwibank Wanganui Wanganui Post agency 2019
approx. 800m
away 0
Te Puke Bay of Wednesday,
Kiwibank Plenty Te Puke Centre y   2 October 1
2019
Westgate Friday, 4
Central Auckland Westgate Pharmacy y   October 1
Kiwibank 2019
Remuera Tuesday, 8
Kiwibank Auckland Paper Plus Remuera y   October 1
2019
Stoke Tasman / Hardy St Pharmacy Tuesday,
Kiwibank Nelson Bays (Amcal) y   15 October 1
2019
Birkenhead Auckland Paper Plus Wednesday,
Kiwibank North Shore Birkenhead y   16 October 1
2019
Browns Bay Auckland Paper Plus Browns Friday, 18
Kiwibank North Shore Bay y   October 1
2019
Wellesley City Foreign Tuesday, 5
Street Auckland Exchange and Money y   November 1
Kiwibank Transfers 2019
Westport Fresh Choice Tuesday, 5
Kiwibank West Coast Westport y   November 1
2019
Lower Hutt Paper Plus Lower Wednesday,
Kiwibank NZ Wellington Hutt y   6 November 1
Post Branch 2019
Whitianga Paper Plus Wednesday,
Kiwibank Waikato Whitianga y   6 November 1
2019
Tuesday,
Taumarunui Manawatu / Paper Plus y   12 1
Kiwibank Wanganui Taumarunui November
2019
Wednesday,
Invercargill Southland H&J Smith / Paper y   20 1
Kiwibank Plus November
2019
Newmarket Friday, 13
Kiwibank Auckland NZ Post y   December 1
2019

 

 

Kind regards

OIA Officer

 

 

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